Had a really poor experience with Ram Air's customer services
Had a really poor experience with the customer services team with regard to the sham lifetime warranty that they offer on their products. For a couple of weeks or so the communication with the customer services was long winded and slow. I sent pictures of my filter to them which clearly shows cracking and deteriation of the foam cone, to which they say isn't a manufacturing fault. I disagree because If this was not manufacturing issue then the problem would not be present. It's clearly cheaply made and can not withstand light usage, let alone performance usage. I had come to the conclusion after ram airs customer services rejected my lifetime warranty claim that their guarantee is not fit for purpose like their products. I referred to this as the Acme guarantee, guaranteed to break. I then said that I would never buy another ram air product as a result of the Acme guarantee and the poor Mickey mouse quality of their products.
If you are looking for good customer service, good products and a true lifetime warranty then DON'T BUY RAM AIR. I will be investing in a K&N filter or a Piper cross filter next and forget that these charlotains exist all together. I would give zero stars if I could.





