Rackspace Technology Bewertungen 316

We are an MSP and have placed many clients on Rackspace Exchange servers over the years, everything has been fine until they went public. Support is nonexistant, then the Dec 22 exchange failure/security issue, no transparency, no solution, no data etc. It's been over 48 hours now, still no resolution. The biggest issue here is the lack of transparency, information is not flowing to users so they can make a proper decision on moving forward. Our solution was to move all clients to Microsoft, and hope that at some point we can recover data from rackspace. After over 10 years with them, I would never pay them another dime for anything, they have broken all trust in the company. Sad to see, but it's reality.

Worst support ever. After 2 days with no call back no email and pathetic updates. I finally get a support representative that can't even speak English. I will be moving All my hosted exchange elsewhere. BEWARE this company is pathetic at its best!!!!!

Waited in the office all day today for a promised callback. No call back but no surprise as we have requested a call back 4 times over the last 2 days.
I would avoid Rackspace at all costs

Incompetent provider, email outage and support is not responding, supposed "security incident"

"Please see our status page for details, as we update at least every 12 hours."

EDIT: it has been 1 month and still no solution. I am held hostage because my archives and 10+ years of email activity is stuck with rackspace. Their status page is overly enthusiastic and misleading. I am still waiting to download my PST backup so I can move away from this fallen giant

It's Saturday 17:15 as I write this review and my last received emails were yesterday 7am. That's over 1.5 days of missing emails and communications.

The worst thing? It seems all those emails will not ever arrive meaning I have lost out on potential business as well as hindered my reputation on my customer relations with my client base.

Totally unacceptable from what I thought would be the safety net of a veteran company in servers and security.

I have followed Rackspace' guidance on migrating to Office 365 but Microsoft' clunky registration process to become a partner is a longwinded process in which now is blocked by a review which will take 3-5 days

Meaning I can't do anything right now.

Email system went down in th UK at 7am Friday morning and Saturday morning decided to change emails to office 365. Emails would not migrate, spent 3 hours on the phone to support who said they couldn't help. PICK A DIFFERENT COMPANY AVOID THESE AT ALL COSTS

All our Exchange email accounts have been offline for over 24 hours!! so we cannot access or respond to customers emails or access meeting links - it's a very costly, highly stressful mess caused directly by their technical incompetence!

And to compound the stress they're providing no updates and no support at all! It's the second time in a month that our email accounts have been offline for extended periods without any communication or explanation. Completely unacceptable!

Based on my experience they're the absolute worst company to use, and I strongly advise against trusting them with your emails or infrastructure as they simply don't have the technical competency or support structures in place to handle this responsibility.

I'd rate them 0 stars if I could.

Terrible company!!!! Email doesn't

I've had no exchange email for now nearly 24 hours.
On hold now for 19 minutes. What sort of mickey mouse organisation are you?

Great service and support

Terrible customer service, ignorant, lacklustre, disorganised.. No wonder the share price has tanked.

Rackspace colocation experience is seamless. the trust and on time delivery i see Rackspace has.

They've become useless, after 18 years with them I'm done.

I use this services more than 10 years. I tried many different emails services but this is my favorite!

I am satisfied with the service received from RackSpace and the engagement from our Account Management team.

THANK YOU FOR YOUR ACTIVE

Rackspace offers a service. So, the best part of the service they offer is it works all the time. Our company used several other large companies to host our email etc. Rackspace is the only one that I don't have to constantly call for issues. In fact, I can not remember when I had to call them it has been so long. GREAT SERVICE!!

Excellent job by Ashishpal Singh. He took the issue upon himself to find out the root cause of it.

Excellent support, peace of mind our clients data is in safe hands.

I used to really rate Rackspace but their service is now appalling. After a month of trying to sort issues regards DNS and having in writing and in tickets assurances that no changes to the DNS would be made on my account they deleted all the zone files anyway. Every client of mines website went down including email (which they Rackspace themselves host). You cannot contact your account manager even the Tech guys couldn't help and they cannot contact their own managers. Customer service is non-existent. They charge premium prices and supply discount service.