Rackspace Technology Bewertungen 316

Although I’ve never needed to contact customer service, the product is top notch. The email interface is clean and straight forward. The admin interface is robust without being bloated or confusing. The price for the services I’m receiving is excellent.

Attention and support in the expected times.

We confirmed my transfer of domain is completed.

Customer service is a joke. They deleted a SharePoint site they hosted for our company. Now 3 weeks later dealing with their tech support, and they are just ignoring my help desk tickets. I would be shocked if they were still in business next year.

I like the ease of using this platform. I also like the way it looks.

You do VERY well. We continue to be pleased with your service.
One small issue: somehow somebody has your customer list. I get emails that claim to be from you that ask me to volunteer information -- it is clearly fraud. I do send these on to you -- and now I've added your "abuse" address to my files so I can quickly pass it on to you.

enumero
- soporte
- interfaz del CPANEL muy completo y facil de uso
- CPANEL capacidad de guardar imagenes, config de maquinas entre otros

Rackspace is doing everything they can to make it impossible to cancel our account. We decided to change from Rackspace to Linode (which was an immediate upgrade) toward the end of last year. Upon ending service, Rackspace canceled server access and deleted our accounts. However, it turns out that we had another service running that also needed to be cancelled, except that required that we be logged into their system. Service tickets and their awful, incomprehensible overseas customer service repeatedly direct us back to log into their service which don't exist and for which password recovery does nothing. The only good news here is that they were charging my personal American Express card and that the process of disputing the charge and preventing future charges was very easy. Best thing I can think to do now is let others know our experience and prevent them from having the same frustration.

After losing ten of thousands of emails from our wholesale division, I now cannot get a single person in their supposed “PST file” department to even respond to a ticket.
It’s a black void of nothingness. They sound lost and confused, meanwhile we still don’t have access to a decade worth of data from a division which generates 70% of the profit for a six figure business.
We’re getting ready to file a formal complaint with the State’s Attorney’s office.
The customer service centers they’ve outsourced to are a joke.

They used to be good up to 5 years ago. Their support and billing departments are just useless and they keep charging us for services we do not need.
Use at your own peril.

Continuing your Rapid response and friendly interaction during the process - Yay Rack space!

Prompt initial response and resolution to issues, lag between 1st and 2nd level tech's reduced from 5* to 4*

After waiting months for Rackspace to recover my emails that were the result of their failure to secure my data, I find there are large gaps of missing data. I'm screwed! My staff will spend hours generating work that was lost. Customer Service at it's worst. They are not competent to secure or store your data. Beware before your f**ked.

Terrible customer service. Too expensive. Waste of time, energy & money.

The customer service teams send you round and round between departments. The live messaging service works well until you ask a technical question and then they just don't bother responding.

I deleted my account 2 months ago (with confirmation from Rackspace) and removed the payment details and they continue to debit money from my account. I have just had to put a block on my bank account.

Had to add a block on my card since they cannot seem to cancel my service.
After the outage I kept service until they were able recover my email. 25 minutes on the phone with the company and they then right a ticket to refer me to another department to cancel my service. Stay away from this company

Moving to Rackspace cost us $7500 more than staying with AWS and all of that cost was due to their horrendous customer service. We inquired about why costs were higher and it took them 6 months and dozens of calls for them to diagnose a problem they should have alerted us to as a part of their oversight and management. DO NOT switch from AWS to Rackspace!

Support makes a mistake and commits us to more licences that we need, for an annual subscription.
Refuses to fix their mistake, technical managers get pulled in who promise credit notes but don't deliver.
It's been over a year now, and numerous follow-ups, and still nothing.
Our account manager just refused to deal with it.
And now, after asking for the process to move away from them, just stops responding.

This company has become a joke.