The process went smoothly and quickly as usual. I didn't need to contact anyone, it was all managed online via emails and the service centre. All information and documents related to my car insurance... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Efficient and competitive pricing. Useful to speak to an Operator. Unfortunately my husband's name still appears on the Breakdown Policy, even though I am the registered owner of the vehicle and also... Mehr ansehen
Staff were really helpful on the call, but I have rated 4/5 rather than 5/5 as the initial quote that I was given was higher than the one that was sent through for renewal... a different quote was... Mehr ansehen
Unternehmen hat geantwortet
I renewed my insurance online. The RAC offered a good comprehensive package for the money. Not the cheapest, but the cheapest isn't always the best is it. I opted for a Defaqto recommended online poli... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Kontaktinformationen
Vereinigtes Königreich
- rac.co.uk/insurance
4.4
Hervorragend
18'087 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Unfortunately very uncompetitive at renewal
Unfortunately very uncompetitive renewal price. RAC are now 100% webchat based which is really clumsy and off-putting.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von RAC Car Insurance
Thank you for taking the time to leave your review. We're sorry to hear that you found your renewal price uncompetitive and that our online service did not meet your expectations.
We would like to clarify that we offer both RAC Online and RAC Standard policies. RAC Online is designed as a webchat-based service, while RAC Standard includes access to our telephone support team. We appreciate that customers have different preferences, and we aim to offer options that suit a range of needs.
Thank you for your feedback regarding your renewal and our service. We value your comments as they help us continue to improve the experience we provide.
Vicky
Antwort von RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
I have been with the RAC for many…
I have been with the RAC for many years. This year, my renewal premium was quite high I thought. I rang up and complained, and was offered an immediate reduction. I'm sorry, but why wasn't I offered that premium in the first place? I accepted the revised premium, and am happy with it.
24. Juli 2026
Easy to deal with and renew
24. Juli 2026
Antwort von RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Competative price and ease of use made…
Competative price and ease of use made it very good.
29. Juli 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Antwort von RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Great Experience
The process went smoothly and quickly as usual.
I didn't need to contact anyone, it was all managed online via emails and the service centre. All information and documents related to my car insurance renewal were available to access online and can be managed easily. The offered renewal price was good to me and I think it would have been convenient to most drivers. The overall experience was great.
23. Juli 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Great service and price
Great service and price. Efficient operator dealt with my queery swiftly
26. Juli 2026
Antwort von RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Brought the required emails to me to…
Brought the required emails to me to renew my car insurance
26. Juli 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Antwort von RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Be very careful when choosing RAC
Online app service is shocking, I kept going around in circles, i was on the app for nearly 2 hours, there is no customer service number to call, I was trying to cancel a policy in the cooling off period as I’d pick ticker policy in error, I still has to pay over £100 even though I was writhin the cooling off period of 14 days and the policy hadn’t even started, beware
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von RAC Car Insurance
Hi Eva,
Thank you for taking the time to share your feedback. We're sorry to hear that you found our online service difficult to use and that your experience did not meet your expectations.
We understand how frustrating it must have been to spend so much time trying to cancel your policy. While your policy may have been within the 14-day cooling-off period and had not yet started, the terms and conditions of the policy do allow for a cancellation fee during this period. Our cancellation fee is £25 if a policy is cancelled within 14 days of inception, and this is outlined before the policy is purchased.
We appreciate your comments regarding the online journey and the availability of customer support, and we will ensure your feedback is shared with the relevant teams as we continue to improve our service.
If this was not correct for you, please send your policy details to us at socialresponders@bglgroup.co.uk so that we can look into this further.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC'
Vicky
New car insurance
Although I have taken out insurance with the RAC, I was very disappointed when my premium was increased because I did not declare a no fault claim on my previous insurance. I did not realize that you still have to declare a NO FAULT claim.
29. Juli 2026
Antwort von RAC Car Insurance
Thank you for taking the time to leave your review. We're sorry to hear you were disappointed that your premium increased after your policy was set up.
When providing a quote, we ask customers to declare all claims, including non-fault claims, as insurers take all claims into account when calculating a premium. Although a claim may not have been your fault, it can still affect the price offered by the insurer. We ask for this information at the quotation stage to help avoid any unexpected changes to the premium once the policy has been set up and validation checks have been completed.
We appreciate that this may not have been something you were aware of, and we understand your disappointment. Thank you again for your feedback.
Vicky
price was competative
29. Juli 2026
Antwort von RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Easy
Easy to do. Did not bump the price up after the first year like other insurance companies.
Good price. Well pleased
28. Juli 2026
Antwort von RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Antwort von RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Renewal without any input from me.
Renewal without any input from me, making sure that my cover was redone without fuss or delay, is very comforting, knowing that all will be taken care of. On this occasion this included a very welcome reduction in the premium.
29. Juli 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Good price
Good price, excellent cover options, quality helper to help me understand what I need to do!
27. Juli 2026
Antwort von RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
RAC are dependable and reliable
RAC are dependable and reliable, as an older driver I value the roadside assistance which i have used twice during my years with RAC.
24. Juli 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Antwort von RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Competitive quote with a good level of…
Competitive quote with a good level of cover. Website easy enough to navigate and clear comms.
Registration a bit confusing at first, as the Car Insurance site is separate to 'My RAC' registration. So took a few unsuccessful attempts and a failed password reset before I realised.
29. Juli 2026
Antwort von RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
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