I've been in Quadrabay's verification process for over six months for a Kuwait job application. At first, they responded promptly through my email, and I even left a positive review. Now they refuse t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Worst company I've ever dealt with. The customer service is terrible. On chat, you wait 2 hours for a response. When you call, you wait in queue, and then the call drops so you lose your credit.... Mehr ansehen
It took almost 50 days, i appreciate them as they had re-opened my account after the deadline as the university results were received. It was bit of a hassle , am happy that i had obtained the certifi... Mehr ansehen
Suppose to give a Zero rating , but mandatory its showing the 5 Stars and should select the at least 1. very poor customer support, no response and zero update. i am waiting more than two months fo... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
QB LLC is an industry-leading Background Screening and Verification Service Provider to Government and Semi-Government entities in the Middle East.
Kontaktinformationen
Vereinigte Arabische Emirate (VAE)
- quadrabay.com
1.7
Ungenügend
286 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Very disappointing experience
Very disappointing experience. The estimated time provided was completely wrong, and there has been no proper support at all. Every time I follow up, I receive the same generic response “under process” without any real explanation or progress. It’s been over a month and a half now, and I still haven’t received any update or resolution.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Disappointing Experience with Quadrabay
Disappointing Experience with Quadrabay
I'm extremely disappointed with the services provided by Quadrabay. My application has been pending for an unacceptable amount of time, and the lack of transparency and communication from their team is appalling.
What's even more frustrating is the payment debacle. My credit card was charged TWICE for the application fee, and despite sending four emails, I'm yet to receive a refund. The agents seem to be ignoring my emails, and I'm starting to feel like I'm not their priority.
The worst part is the unprofessional response from their team. No clear updates, no apologies, and no resolution in sight. It's like they're not taking their customers seriously.
Unless they improve their customer service and resolve my issues, I would strongly advise against using Quadrabay for your needs. The lack of accountability and transparency is a major red flag.
* If you're considering using Quadrabay, be prepared for delays, poor communication, and potential payment issues.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
It has been 2 months since I started my…
It has been 2 months since I started my request and one month since my university approved my degree, and still waiting for my report and all my future work and contract, waiting for their answer
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Sadly a Government encouraged scam due to lack of permitted other options in the UAE
Sadly the way the handle things have all earmarked for a scam:
- money up front
- months long process
- rejection for arbitrary reasons that cannot be fulfilled
- request to restart a new process and pay again without saying what needs to be done differently so setting it up to be rejected again
Sadly the government forces you in the UAE to work with them which correspondingly reflects on them.
The only option is to pay over and over again submitting the identical documents until they decide they scammed you out of enough money to let you pass.
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Avoid Quadrabay at all costs!! If I could give a 0/5 I would
If I could give 0 stars, I would. I had an awful experience with Quadrabay. My Certificate of Recognition was over 9 weeks late, even with constant calls, emails, and chat follow-ups. My application was stuck in an IT glitch for over 5 weeks, and if a member at Quadrabay who is associated with the Ministry had cared to investigate, the process would have been fixed much sooner. Their chat, email, and even call replies are standard, typed-up, AI-style responses that do nothing to address the actual issue. The only way I was able to get my Certificate of Recognition was by going physically to the Ministry myself. Even though Quadrabay have a contact that sits at the Ministry, they still didn’t and couldn’t help me.
To applicants stuck in this loop: Take your application number and all your details to the Ministry of Higher Education and Research. If you are in Dubai, speak to an incredible woman called Rania she fixed my problem in 24 hours (I can’t guarantee this for everyone’s case, but it will be addressed with speed with her).
To applicants who have yet to apply, please don’t proceed with Quadrabay. If there’s an alternate your company allows, go with it!
Cons Summary:
• Certificate of Recognition delivered over 9 weeks late despite constant follow-ups
• Application stuck in an IT glitch for over 5 weeks without action from Quadrabay
• Responses are standard, typed-up, AI-style messages with no real resolution
• Ineffective escalation despite having Ministry contact
• Required me to personally visit the Ministry to get results
• Refused to provide a refund, as their standard policy is 24 hours after application is submitted
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
⸻Delayed Equivalency certificate verification process
⸻
I applied for equivalency verification four months ago, but Quandrabay has not completed the process yet. Whenever I ask for an update, they always say the same thing — “Your application is still processing and in the final stage. We are trying to finish it as soon as possible.”
I have sent them more than 50 emails, but I keep getting the same reply — that the quality check is ongoing with MOHESR. I don’t understand what kind of quality they are checking with MOHESR that is taking this long.
During this time, I received a job offer, but I couldn’t join because Quandrabay did not finish the process. As a result, I lost the job. I don’t know what to do next.
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
SCAM company trying to rob £ out of my…
SCAM company trying to rob £ out of my bank
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
We truly regret that your experience with us has led to this level of frustration. We understand how disappointing it must feel to not receive the level of service you expected, and we take accusations such as “fraudulent activity” very seriously.
Please know that our process is transparent and every payment is linked to a specific service request. If there was a breakdown in communication, support, or outcome, we are ready to investigate it properly.
We have received your information and we are investigating the manner.
Sincerely,
The QuadraBay Team
There is no service
There is no service, and no communication. Your e-mails are not read and replied by bots. They are not doing what they are paid for.
Such services, even pointed to by officials, make shame of UAE
31. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
The company proceeded my verification…
The company proceeded my verification quickly. The staffs are very responsive. I experienced some issues with my name. However, they are very helpful and fast response. They also provided clear updated status of my submission.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hello,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with QuadraBay Verification Services. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.
If you ever need any further assistance or have more questions, don't hesitate to reach out. Your satisfaction is our motivation, and we look forward to serving you again in the future.
Warm regards,
Customer Support Team
QuadraBay Verification Services
I am extremely disappointed with the…
I am extremely disappointed with the unprofessional way QuadraBay has handled my verification process. They failed to inform me upfront about additional university fees, delayed the service by over two months, and only communicated extra charges after significant time had passed. Their lack of transparency and poor communication have caused unnecessary frustration. I would caution others to be careful when dealing with them.
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
IF THERE WAS A NEGATIVE REVIEW
Action has been taken in Dubai.
Appalling service.
REFUND the monies you took and decline to offer detailed receipt for.
Same old Same old cut and pasted responses:
'Hello,
We're genuinely sorry to hear that your experience with us fell short of expectations. Your feedback is invaluable, and we're committed to addressing the concerns you've raised.
We have received your information through TrustPilot and we're working towards a resolution. Your information and inquiry were relayed to the Customer Service team.
Best Regards,
The QuadraBay Team'.
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
We truly regret that your experience with us has led to this level of frustration. We understand how disappointing it must feel to not receive the level of service you expected, and we take accusations such as “fraudulent activity” very seriously.
Please know that our process is transparent and every payment is linked to a specific service request. If there was a breakdown in communication, support, or outcome, we are ready to investigate it properly.
We have received your information and we are investigating the manner.
Sincerely,
The QuadraBay Team
Try to avoid Quadrabay.
Try to avoid Quadrabay.
I have missed my university application, because it takes already 2 months to verify my degree from one of the biggest University in Australia
They keep telling "it's at final stage from the ministry"
or
"Rest assured, you will be informed as soon as the application is finalized."
for 3-4 weeks the same story and no timeline. Can be next week or next year, I have no clue.
The issue is: you cannot contact Ministry of Education as they refer you to Quadrabay. Quadrabay keep telling we will provide update, when we will have one.
I have no idea whats going on, whether there is a mistake or issue or wrong papers were requested by Quadrabay to MoE
My future was directly impacted by this service, their business is to verify degrees and they cannot do that in timely manner or at least provide relevant information to the customer, who is worried about the result.
Try something else, save your money and time
Update July 2nd 2025:
I have been contacting Ministry of Education myself and been requesting constant update. I repeat I was doing the job of trying to get the process update, instead of a business I paid fee for degree verification
In addition Quadrabay has flagged my/this review for containing defamatory content.
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Certificate Verification Process
I've had the worst experience with Quadrabay! Their feedback and communication are what irritate me the most. They always say that we are checking your application, and we are doing our best to finalize it at the earliest. They rarely answer their phones, and their email responses are pathetic. More than 4 months have passed with no progress.
NOTE: Don't trust the previous 5-star rating. I think its all fake reviews; its all written on the same day.
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Just horrendous horrendous experience
Disappointment Frustration non existent customer service, undue payment requests and no outcome..
Horrendous experience costing money mental well-being and wasting time.
No care about the applicants who land in really difficult situations due to their inefficiency. I could write pages on my experience..
Sincerely hoping authorities take some notice and take action.
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
THIS COMPANY SHOULD CLOSE!
I'M WRITING IN ALL CAPS BECAUSE I WANT TO SHOW EVERYONE HOW MAD AND DISAPPOINTED I AM.
FIRST OF ALL I STARTED THE PROCESS AUGUST 2024 AND NOW IT'S MARCH 2025.
THEY WEREN'T GIVING ME UPDATES NOT UNTIL I INITIATED AN EMAIL.
THEY SENT ME A DOCUMENT TO NOTARIZED BEFORE PROCEEDING. I ASKED THEM NUMEROUS TIMES ABOUT NOTARY COMPANY THAT THEY CREDIT. THEY TOLD ME THAT THEY DON'T HAVE IDEA AND TOLD MENTO CONTACT THE MINISTRY TO ASK FOR IT. AND I DID CONTACT MOE AND TOLD ME THAT THERE IS NO SPECIFIC NOTARY COMPANY OR ANY MOE ACCREDITED NOTARY SERVICE COMPANY.
I TOLD THEM EVERYTHING AND THEY INSTRUCTED ME TO HAND SIGN THE DOCUMENTS SO I DID.
THE ONLY NOTARY SERVICE I KNOW AND LEGIT IS THE NOTARY SERVICE FROM MY HOME COUNTRY EMBASSY HERE IN THE UAE.
I TOLD QUADRABAY THAT I WILL USE THE EMBASSY NOTARY SERVICE AND THEY SAID OKAY AS LONG AS I HAND SIGN THE FORM.
THE EMBASSY NOTARY SERVICE HAS THE LEGAL AND STANDARD FORMAT AND EXPECTATIONS.
NOW, THIS QUADRABAY IS NOT ACCEPTING THE DOCUMENTS FOR SOME REASON.
QUADRABAY IS WASTING THE TIME OF ALL THE CUSTOMER.
WE NEED TO COMPLAIN THEM TO THE MINISTRY OF EDUCATION.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Absolutely preposterous service
Absolutely preposterous service! It's been a delay of two months and still no timeline is being share as to when the service will be completed and neither are they willing to refund since the service has not been delivered. It's like holding a person to ransom.
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
My experience with Quadrabay is shocking!…
My experience with Quadrabay is absolutely terrible! What frustrates me most is their virtually non-existent communication and feed back. E-mail replies seem generic and they hardly ever answer their phones! Going on three months now with no success.
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
AVOID QUADRABAY FOR DEGREE VERIFICATION - COMPLETE WASTE OF TIME AND MONEY
I made the mistake of using Quadrabay for my University of Madras degree verification and deeply regret it. They promised completion by February 8th, but more than TWO MONTHS later, I still had nothing to show for my payment.
What's most telling: my colleague who submitted verification through other service provider AT THE SAME TIME already received their completed verification while Quadrabay couldn't even provide a realistic timeline for mine.
When I inquired about the delay, all I received were vague responses about "putting in a lot of effort" with zero specifics about what was actually being done. Their customer service is terrible - they don't respond promptly and offer no solutions.
When I finally requested a refund for their failure to deliver the service I paid for, they refused, hiding behind policies that conveniently protect them while leaving customers stranded.
SAVE YOURSELF THE HEADACHE and use other service providers instead. They actually deliver what they promise and respect their customers' time. I've heard from multiple colleagues now who had positive experiences with other service providers while Quadrabay continues to disappoint.
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Absolutely unprofessional even they are…
Absolutely unprofessional even they are least bothered about the reviews publicly. I paid but didn’t get the service. Guys please don’t use Qudrabay.
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and are committed to addressing every issue promptly and effectively.
We have requested information through Trustpilot, which we have now received and shared with our Customer Service team.
Please rest assured that we are dedicated to resolving any issues you may have encountered. We appreciate your cooperation in providing the necessary information to assist you better.
Best regards,
The QuadraBay Team
Worst service
Mentioned wrong application number and caused delay of my certificate from university, poor service and no one is attending call center. also providing wrong information . Waste of money and dont approach this company anymore.
15. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
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