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We are at the forefront of the safety industry offering a wide range of protection, detection, monitored alarm systems & emergency response, making sure our customers are protected with our 24 hr on call facility.
Serenity House, 31 Gate Lane, B73 5TR, Sutton Coldfield, Vereinigtes Königreich
2.5
7 Bewertungen
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Is this company protect and serve or Rancom? I have paperwork from both - phone call from a guy from Rancom Friday saying I need to pay more for my system- warranty, well who are you? Rancom or protect and serve???
Yes, beware this company’s sales practices. We also had a representative call on the pretext of doing a technical check who then launched into a very aggressive sales pitch claiming that our present alarm system would need replacing in 2025 at high cost but we could buy a heavily subsidised one from them if we moved quickly! Thus claim was incorrect but we fell for it and paid up front (foolishly!). The system was due to be fitted the next day. We soon realised we had made a mistake and cancelled the fitting and claimed our money back. To be fair, the money was returned without quibble but it was an unsettling experience.
Antwort von Protect and Serve Home Security Ltd
Dear Mr Davenport we are sorry to hear of your dissatisfaction recently. Our senior security advisor visited you to do a full 360 degree assessment of your system including any battery changes but did also pitch to you an upgrade to a monitored alarm which provides you with far better 24/7 cover - once you stated you did not want to proceed a full refund was given.
We recently had a visit from an aggressive salesman whopersuaded us into investing more money so we could have online connection.. ok, no mention of renewing the equipment guarantee at a further cost of 1000... which they are now demanding..we have made a very expensive mistake using this company.. please be aware of their sales tactics
Antwort von Protect and Serve Home Security Ltd
Dear Mr Myers sorry to hear of the issue you have faced - the warranty is an optional product which provides a host of additional benefits to care for your system long term. I am sorry if this was not made clear.
I have used Home Securities since1981 firstly with alarm and later with camera's. During all this time I have found them to be professional with installation and always obliging.
Service and communication is faultless.Office staff are easy to speak to and always helpful.
I am shocked and appalled by this company's treatment of my father, who is in his 80s. Under the guise of a technical check-up, they entered his house to push a hard sell for a product he had previously declined. He was left visibly shaken by this hard sell because the language and manner of the salesperson/bully were both intimidating and rude.
My 86 year old mother had a representative from Protect and Serve around for what was ostensibly a technical check up on her system. The representative did the check up but then pointed out that she had no carbon monoxide alarm. All well and good, but he then proceeded to try and sell her one in a very insistent manner that she (for all that she is a very independent and acute lady) found quite unsettling. I find that the use of a technical check up to access an elderly person and submit them to an aggressive sales pitch is very unacceptable.
Please note that Protect and Serve Home Security Ltd (part of the Rancom Security Group) latest is to get current customers to pay extra for equipment changes for BT Analogue to Digital. we have spoken to Talk Talk and BT to be told that although changes are happening between now and 2025 the copper analogue will still be active. Therefore no changes need to be done right now on the equipment, its just another money maker for Protect and Serve/Rancom so please check things out before accepting their advice.
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