printerbasics.com Bewertungen 2'043

Great service very quick delivery and replaced faulty black ink cartridge next day

Problem with printer cartridge sorted out professionally and promptly by Gemma. Great service. Thank you. Highly recommended.

On receiving ink cartridges I had a problem with the Black cartridge no fault with the colour cartridge so I contacted company and Gemma replied asking me to check and clean contacts on cartridge this still didn't resolve the issue .
So they sent me a replacement super fast delivery and it works perfect .
Gemma thank you for all you help and expertise is solving this for me . Very impressed with Gemma and this company ..
Excellent service

Sarah and Simon H thank you so much for your speedy response and replacement of my faulty ink. I shall continue to buy from you as I know your service is 100%

I unfortunately received a faulty black cartridge, giving a fault message on my printer. I got in touch with Sarah at printerbasics. Without quibble, she arranged to send me a replacement cartridge, which arrived the day after! Very rarely do you get service like this, needless to say I have told my family and friends, even they were impressed. Thanks again to printerbasics, and especially Sarah for the exceptional customer service.

Replaced a faulty cartridge immediately.These things happen then its all about customer service. Simon sent out a replacement which I received the next day. Fitted and working fine. Great customer service. Thank you Simon first class.

Just bought a couple of ink cartridges from printerbasics through eBay and there was a problem with one of them. The issue was reported to them and after a short correspondence trying to resolve the problem I was sent a replacement the very next day. I was assisted Siobhan and was totally satisfied with the result. I will shop with them again in confidence.

Have used this Company for a while now. Service excellent, speedy delivery and after sales efficient. Hayden always helpful.

Excellent customer service. Definitely recommend.

I have used this company before, always great service.On my last order the black cartridge refill was not recognised, I contacted customer care and Hayden arranged for a replacement to be sent which I received the following day. All fine now. Thank you.

It is becoming rare to find customer service as good as this. I did receive a cartridge which was faulty but communication with the company was both swift and genuinely helpful. Unfortunately the problem couldn't be remedied at this end and after a further email Siobhan sent out a perfect replacement which I received in under 24hrs! Would definitely use again!

The first order came very quickly, my old ink did not finished until a 2 months after, but unfortunately the new cartridge was not working properly, and after that time I did contacted them to ask for an advice and without any questions they sent me a new one just in few days since contacting! Thats just an amazing experience and definitely I will order more from this shop . Thank you. Also to mention, that Hayden responded to me. Thanks again!

First time I had used "printerbasics" and unfortunately when I received my cartridges one was faulty, something that is always a risk with refill carts'...but an email to Simon resolved the situation and a replacement posted out "Same Day"

UPDATE...

Replacement cartridge arrived and is now fitted and working...Less than 24rs after emailing "PrinterBasics"
Brilliant

Great customer service, will buy again..

Ordered cartridges for my Canon Printer.
Had one minor problem that was swiftly and amicably resolved with the assistance of Emma.
Many thanks

Both Simon and Emma at Printer Basics .com were very helpful and dealt with my enquiry and eventual order very promptly and efficiently. Communicating via emails proved most effective and easy. I would definitely use this company again. David Harrison Bristol

Fantastic customer service from Simon in the issue I had with Royal mail delivering 2 parcels to his company in error .
Not only did he take time out of his busy day to look for the parcels, and found them but sent them back to me next day by courier xx

Excellent product and customer service. Had a minor issue and they responded and resolved it extremely fast. Will be buying from again.

Ordered 2 cartridges colour and black. On receipt the black one wouldn't work.
Contacted Simon H who was very helpful and sent me a replacenment which is workking great now.
Replacement arrived promptly.

Purchased some compatible ink cartridges several months ago, however when I finally got to them, one of them was faulty. I contacted Simon H and he sent a replacement immediately! It’s so good to have a supplier who takes custom service seriously.

Ordered a compatible ink cartridge for my Canon and it arrived the next day, and at a great price. Unfortunately it didn't work but Simon H was very helpful and spent a lot of time trying to help me to get it working. Unfortunately to no avail and offered to refund my money in full, which I accepted. Although this time my ink cartridge didn't work I will certainly go back to them again as Simon was the most helpful person I have ever dealt with. Thanks Simon