Help on selecting materials was spot on. When setting up the unit could not get full image on the label. Tech supprt was easy to get hold of on a Saturday and resolved the issue quickly. I changed mat... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have relied on Primera Technology and my Eddie machine in my baking business and they have not disappointed me. I can count on an exceptional experience every time I place an order for supplies for... Mehr ansehen
Unternehmen hat geantwortet
Thanks for making it easy and affordable to replace the spent ink cartridge! I am still in the learning curve phase of using the machine but my cat gets mesmerized watching the disks move and doesn't... Mehr ansehen
Unternehmen hat geantwortet
Replacement rollers worked great, little finicky to do the replacement, but gear puller and going slow. You'll need to pull the housing on the electronics, pull gear while on the machine, go slow on t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Primera Technology
Vom Unternehmen geschrieben
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Vom Unternehmen geschrieben
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktinformationen
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Vereinigte Staaten
- 763-475-6676
- mstrobel@primera.com
- primera.com
4.7
Hervorragend
5162 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Primera Technology
Dear Jessica,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with our customer service team. Providing helpful, responsive support is a top priority for us, and it's wonderful to know we made a positive impression.
We appreciate your feedback and your support of Primera.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Muriel,
Thank you for your 5-star review! We're delighted to hear that you found the ordering process easy. We work hard to make shopping with Primera as simple and convenient as possible, and it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Gail,
Thank you for your 5-star review! We're happy to hear that reordering is always easy and that your orders arrive promptly. Providing a smooth ordering experience and reliable delivery is something we work hard to achieve.
We truly appreciate your continued support and thank you for taking the time to share your feedback.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Stacy,
Thank you for your 5-star review! We're pleased to hear that your printer ink has always worked well for you. Consistent, reliable performance is what we strive to provide, and it's great to know we've met your expectations.
We appreciate your feedback and thank you for choosing Primera.
Best regards,
The Primera Team
I love the Eddie
I love the Eddie. This is a great printer for cookies. I am happy with how many resources there all the questions Ive had to get setup and use it.
7. Mai 2026
Antwort von Primera Technology
Dear Marisa,
Thank you for your 5-star review! We're thrilled to hear that you love your Eddie printer and that it's working great for printing on cookies. It's especially rewarding to know that our resources and support materials helped answer your questions and made the setup and learning process easier.
We appreciate your feedback and are excited to be part of your edible printing journey!
Best regards,
The Primera Team
Always great and responsive support
Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through and care as much as primera does. Thank You!
20. Mai 2026
Antwort von Primera Technology
Dear Natasha,
Thank you for your wonderful 5-star review! We are so pleased to hear about your positive experience with our support team. We're glad we could quickly resolve the issue with your cartridge. We truly value your kind words about our commitment to customer care.
Kind regards,
The Primera Team
Great Representatives!!!
Every time I have called in with any question or issue with my Eddie printer, the representative has always been able to solve my problem over the phone. It's so nice to have a company that has knowledgable and courteous reps to be able to help. Thank you!!
19. Mai 2026
Antwort von Primera Technology
Hi Christine,
We are so glad to hear that our representatives have consistently provided helpful and knowledgeable support for your Eddie printer. Your positive feedback is truly appreciated.
Sincerely,
The Primera Team
Great help in locating and ordering needed supplies.
Great help in locating the supplies I needed and the order was placed with no difficulty.and ordering needed a
11. Juni 2026
Antwort von Primera Technology
Dear John,
We are so happy to hear that you found the supplies you needed and that your ordering experience was easy. Thank you for your kind words!
Sincerely,
The Primera Team
Highly Recommended and Consistently Excellent Service
We’ve been working with Primera for two years, and the experience has always been excellent. Their service is fast, reliable, and consistently professional. Whenever we’ve had a situation or needed support, they’ve helped us resolve it clearly and effectively. We’re very happy with the partnership and highly recommend them.
11. Juni 2026
Antwort von Primera Technology
Hi Edgar,
We are so pleased to hear about your excellent two-year partnership with us. It's wonderful to know our service has been consistently fast, reliable, and professional, and that we've effectively supported you. We truly appreciate your high recommendation.
Sincerely,
The Primera Team
They\nSet a reminder that I need to…
They Sent a reminder that I need to order.And I kept forgetting I appreciate that.
9. Juni 2026
Antwort von Primera Technology
Hi Marion,
We're so glad our reminders were helpful! We appreciate you sharing your positive experience with us. Thank you for your feedback!
Sincerely,
The Primera Team
Stellar Service
I have an Eddie Printer. Primera's service is second to NONE! I can chat and have questions answered in real time. When I order supplies, they are delivered in days not weeks. I have only great things to say about this company and its products and people!
9. Juni 2026
Antwort von Primera Technology
Dear Rebecca,
We are so happy to hear about your positive experience with our service and products! It's wonderful to know that our team could provide real-time assistance and that your supply orders arrive promptly. We truly appreciate your kind words.
Sincerely,
The Primera Team
Antwort von Primera Technology
Hi Keshia,
We're glad to hear your experience was smooth. We appreciate your feedback.
Thank you,
The Primera Team
I have always had excellent customer…
I have always had excellent customer service with Primera!
2. Juni 2026
Antwort von Primera Technology
Hi Wendy,
We truly appreciate your kind words about our customer service! We are so glad to hear this.
Sincerely,
The Primera Team
Antwort von Primera Technology
Hi Brenda,
We are delighted you had a great experience with our service and fast shipping. Thank you for your kind words.
Sincerely,
The Primera Team
Excellent label stock
I don't buy much but what I do buy comes from Primera ...don't go to Amazon or another second party for your labels , they won't work the same
2. Juni 2026
Antwort von Primera Technology
Dear Scott,
We're so happy to hear you chose us for your purchases! We truly appreciate your loyalty and positive feedback regarding our labels. Thank you!
Sincerely,
The Primera Team
Antwort von Primera Technology
Dear Victoria,
We apologize for any lack of communication on our part. We'd like to know how we fell short. Please email marketing@primera.com with details if you have the time.
Thank you,
Primera
Dealing with them for almost 2 decades…
Dealing with them for almost 2 decades never ever a problem maybe one or two issues over the decades that were resolved in minutes! The best of the best
30. Mai 2026
Antwort von Primera Technology
Hi James,
We truly appreciate your long-standing loyalty and wonderful feedback! We are so glad to know we've consistently met your expectations for nearly two decades. Thank you for your kind words!
Sincerely,
The Primera Team
Very polite and knowlegeable
7. Mai 2026
Antwort von Primera Technology
We are so happy to hear that you had a positive experience with us. We appreciate your kind words.
Thank you,
The Primera Team
I forget things
I forget things! Each tech I’ve spoken with has been so helpful. Always patient, kind and knowledgeable while helping me with my tasks.
9. April 2026
Antwort von Primera Technology
Hi Julie,
We're happy to hear our team has been so helpful and supportive. We appreciate your kind words about their patience and knowledge. Thank you for your feedback!
Sincerely,
The Primera Team
Antwort von Primera Technology
Hi Dylan,
We're glad our store is easy to shop. Thanks for the great review.
Sincerely,
The Primera Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.