Prime Property Management Bewertungen 

Unfortunately, our experience with Prime Property Management was equally disappointing.

Prime Property Management mistakenly transferred funds to our company in error (something to be aware of!) As the payment was unexpected, we had to carry out an internal investigation to establish its origin before any funds could be returned. This process took longer than it ordinarily would because the employee previously responsible for our accounts had already left the business. We kept Prime informed and, once our reconciliation was complete, the funds were returned in full.

While we appreciate that recovering an incorrect payment is important, we were disappointed by the way the matter was handled. The original error did not originate from our business, yet we were subjected to repeated pressure throughout a genuine reconciliation process.

Following repayment, our subsequent correspondence has gone unanswered. We had hoped that, once the matter had been resolved, both parties would be able to move on professionally. Sadly, that has not been our experience.

We believe that mistakes can happen in any business. What matters is how they are resolved. We acted to investigate, reconcile and return the funds, and we expected the same level of professionalism in return.

This is a review for the public to understand how you have acted and that they need to be careful how they hand over their money to you.

Bow Burden at Prime has been with us every step of the way of our RTM journey, cannot thank her enough

I've been using Prime for two years and ate very pleased with the service they offer and all their staff. I've had particularly supportive legal advice from Anna Nicolaou

My mother is in her 90s and lives in a retirement flat in a block which is now managed by this company.
At the time of change over from the old company my mother had not realised what was happening and failed to cancel her payments for the services to the old company. Once I found out I cancelled the standing order and contacted Prime Property as her account was now in arrears.
A lovely lady call Hannah in the Credit Control department took on the task of dealing with the old company and getting the monies they had taken in error back and transferred to Prime. She also adjusted the payments my mother needed to make monthly so I was able to set up new standing orders and ensure my mother was only paying what was due.
Throughout the Process Hannah kept me informed and went out of her way to ensure the matter was fully dealt with. Great Customer service.

I am delighted to recommend Mollie-ann Maskell for the excellent service she provided.
Mollie-ann was extremely helpful throughout the entire process, responding promptly to my requests and questions. Her communication was clear, courteous, and proactive, which made the experience straightforward and stress-free.

I particularly appreciated her willingness to assist and her attention to detail, as well as the speed with which she managed my enquiry. She demonstrated a high level of professionalism, customer focus, and commitment to delivering excellent service.

It has been a pleasure dealing with her, and I would not hesitate to recommend her to others.

Contacted your office regarding a query to do with my service charge. I must say that Callis Grant managed to solved my query.

He did an excellent job and I'm no longer stressed about the matter.

★☆☆☆☆

In 2025 I was contacted by Prime Property Management and asked to repay £900. The implication of the correspondence was that the money had been paid to me and that I was responsible for reimbursing it.

I had sold my interest in the property several years earlier and disputed ever receiving the money. Despite repeated requests, I was initially unable to obtain clear evidence showing whether the payment had actually been received, including the receiving account details and transaction information needed to understand how the alleged payment had been made. The explanations provided also changed over time.

What concerned me most was not the original administrative error itself, but that repayment liability appeared to be asserted before the underlying facts had been fully established. As someone with no ongoing interest in the property, I found this both stressful and difficult to understand.

It was eventually acknowledged that ownership records had not been updated following the sale of my interest and the repayment request was withdrawn. However, resolving the matter required months of correspondence, a formal complaint, and referral to external bodies.

Whilst I accept that mistakes can happen, I was disappointed by the quality of the record keeping, the handling of the complaint, and the fact that many of my concerns remained unanswered despite months of correspondence. Although an apology was later offered as part of a proposed good will settlement, I was left without clear answers to several of the questions that had prompted the complaint in the first place.

Based on my experience, I would have concerns about the accuracy of records and the way disputed matters are investigated before demands for repayment are made.

Jorja McDonald has consistently shown exceptional professionalism in handling any issues I have raised. She is always prompt, courteous, and an excellent communicator, making every interaction both efficient and pleasant.

I have worked with Bow Burden on a number of LtA matters, and she is consistently professional, responsive, and incredibly helpful. She handles everything efficiently and is always a pleasure to deal with. Bow makes my working life much easier and is always available to offer clear, practical advice. She is truly brilliant.

Very prompt service from Meeka Robinson. In fact, probably the best ever received from a management company in 20 years.

Chanel from credit control dealt with my query efficiently and also with understanding of my financial situation too. Put my mind at ease!

Hello Prime Property Management,
I would like to thank Meeka Robinson who is part of your team for helping to forward the replies to the LPE1 enquiries and providing all the relevant documents promptly within the set time frame. She was professional, conscientious and attentive.

J S Dhillon

Louise Nottage handled efficiently our request regarding addressing the service charge invoices to the owners of our two flats in the Hive, Luton.

We have had a great experience with Joshua Charles’ communication and follow-up regarding contractors on our site. He troubleshoots issues efficiently, responds promptly to directors, and consistently follows up with residents by email to keep them informed and updated. His proactive approach and excellent joined-up thinking help ensure that issues are resolved smoothly and effectively. A pleasure to work with.

Hello good morning i would like to thank Karis Burgess who is part of your team and for helping me with a roof guttering problem and has been resolved

Anna Nicolaou showed great efficiency in dealing with my inquiry. She was not only able to answer my question, she also showed great patience and provided the means for me to complete the necessary action.

Had a great experience working with Aisha Rasool at Prime PM. She was helpful, always kept us updated, and sorted out our recent property issues. There were some hiccups down the road but we got there at the end. Thanks for the support, Aisha!

Joshua from Prime was very responsive, courteous and dealt with my request promptly.

WOW. MOLLY REAPE was great answering and dealing with my enquires

I have worked closely with Anna Nicolaou, Aisha Rasool and Bow Burden on Licence to Alter matters and have consistently found them to be professional, pragmatic, and solutions driven.

Their structured and collaborative approach is particularly valuable when managing complex instructions involving multiple stakeholders, helping to ensure matters remain aligned and progress efficiently.

They are reliable, commercially aware, and a trusted part of the wider team. I look forward to continuing to work together.