Prime Property Management Bewertungen 

Jodie Williamson is extremely competent and helpful and a clear communicator. She sorted out an issue in my block quickly and efficiently.

They are slow, unresponsive. They take two months to pay an invoice. Furthermore, their legal department is useless - they take ages to action any request and try to charge for unsolicited work. Just do yourself a favour and go elsewhere.

While selling my property, I ordered a management pack. Meeka Robinson delivered it ahead of schedule, which was much appreciated!

My experience with prime property management was really good, I spoke with Amy Hall, very polite and helpful, I requested new fobs they were send out that day and arrived the next day

Good experience with the company, who deal with things in a professional manner. Had a great experience especially dealing with Hannah.

I had a fantastic experience dealing with Aryam Tesfaldet. This person proactively solved my billing problem. Much appreciated.

Our property manager Esther has been fantastic at working with the RTM to get our building in order, after a difficult handover period from a previous managing agent. Leigh from the Major Works team has also been a massive help with coordinating and communicating with the leaseholders to undertake significant maintenance works. I would highly recommend Prime for anyone considering a new managing agent!

Callis grant was every considerate and understanding of my situation and gave me a solution. Many thanks to you and your team.

We had to issue two pre-action letters as recent as Aug 25, both ignored. Followed by unresolved mandatory Court mediation in Jan 26.  We were denied a hearing with the reason not based on the following serious claims, leaving us financially decimated and with a huge mess to clean up:
  
1. Clueless on financial management. A cash balance of approximately £27,000 plus £8,000 in service charges disappeared. We made multiple requests for our financial position only to receive figures that made no sense. They wanted to raise an additional levy of £10,000 and cancelled it when we told them they hadn’t raised the 2nd half-year service charges.
 
2. Breached the management agreement by allowing nearly £20,000 of works to be completed without complying with s20 of the Landlord and Tenant Act. Many works were allowed without the knowledge of directors who found out from a forensic audit of invoices to bank movements. In mediation, the managing director, a former police officer, claimed a flat owner approved, but emails show Prime provided most approvals to proceed.
 
3. Prime approved the use of service charges for over £10,000 of "improvements", and works to the demised premises, breaches of the lease. The largest item, an internal positive input ventilation system and tanking and damp proofing to the entire flat was allowed by the managing director, a former police officer, without involving other directors - only the director with a clear conflict of interest. They had a copy of the Homebuyers Report which clearly listed risks and issues with pre-existing damp and warned damp works were needed in the future.
 
4. Mismanagement of an insurance claim which may result in a black marker being placed on our block. This would have serious consequences for flat owners with a mortgage as the lender requires building insurance. Or significantly increase our insurance premiums which had already increased from £4,017.76 in 2021 to £15,779.30 in 2024. Water impacted a small section of the living room and there was a trickle of water on the tiles and benchtop in the kitchen which raise serious questions how it became an £89,000 claim, plus the improvements and other works. Pity we couldn't include the photos in the review.
 
5. Very poor system integrity and quality control that allowed an invoice for plumbing to be paid twice. Prime refused to refund the second payment made in error.
 
6. Raised additional fees of £600 for services that are contained within the included services of the contract. Then went and raised another £690 after we instructed that they are not to undertake any further chargeable work without approval. No approvals were given. We made multiple demands for a breakdown of the £690 to the managing director, a former police officer, which were ignored.
 
7. Raised an invoice for £465 and deducted money from the block despite it being for services negotiated directly with a flat owner over two years earlier. This was despite the transaction being questioned previously and Prime telling us it had been resolved. It was not included in their outstanding invoices when we requested outstanding items.
 
8. Prime organised the service charge accounts for £330 against our specific instruction which was acknowledged by the managing director, a former police officer: "At this time no further work can be carried out on the site as there is no money to fund it."
 
9. Charged us a £200 Section 20 bypass fee for drainage works after we were told there would be no fees taking this approach. We later learned there is no concept of a s20 bypass. The legislation provides for s20ZA dispensation to consult with flat owners for genuine urgent works. They charged £800 project management fee on an invoice of £5,280, despite only £4,740 of advised works. We later learned it included £2,820 for a PVC liner into a non-functioning pipe plus works deemed not necessary by the plumber. How was either urgent?

Moments of truth define a company. If the founder and managing director, a former police officer, leads by example calling the above "baseless allegations" and false claims of "wrongdoing", then he has clearly become what he fought against in 2010!

Update 8 May 26: Thank you for changing your response to the correct outcome that the dispute was not heard at the FTT (Property Chamber) because: "The matter cannot be accepted by the Tribunal as it is not within its jurisdiction." There was NO response to the two pre-action letters, which included the option for an independent expert determination to consider our significant evidence set that supports the above claims. PPM stands happy to keep our money and leave us with the huge mess - is this the transparency and accountability other blocks can expect!?

Emily, is always so helpful when needing help.

Bow Burden helped me with my alterations application was very knowledgable.

Bow Burden has been reliable and professional. Communication has been clear and timely and issues addressed promptly . Overall a very positive and well managed experience .

Louise Nottage dealt with my matter promptly and efficiently

The worst agency ever i am tenant and I have been harassed and abused by another tenant who made fake allegations against me the agent came to me without listening to me or ask flat mates witnesses or check my texts messages as evidence they intimidate me by the door offering me 300 pounds cash to leave to room while I was the victime very rude arrogant snd unprofessional than they told me sorry we won't evict you and can we move on this unacceptable and is intimidation and discrimination avoid at all coast as tenant

Karis has been consistently helpful in raising and progressing jobs for the repairs needed in our block. Communication has been clear and proactive throughout, and we’ve been kept informed on what’s happening without needing to follow up.

This is a noticeable improvement compared to our previous experience, where we often had to chase Prime for updates. Karis’ approach has made the process far more efficient and transparent.

Much appreciated, and keep up the good work.

Thank you to our property manager Gilly Hollis for working with the RTM to get the building in shape. We have been a tough customer but Gilly has been available via email and phone to assist us through our issue. Also thanks to Bow Burden from Prime legal for assisting us with our RTM handover issues from the previous management agent!

Special thanks to Joshua Charles for helping me out when I had been mistakenly issued five PCNs when I had a legal permit to park there.
He chased the parking enforcement company for me and made sure all five were cancelled.

Prime Property Management recently took over the contract as building management agents for our block. I have spoken with Joshua Charles a number of times in the last couple of months. He's always very helpful, efficient & knowledgeable and quick to respond to emails.

Jodie Williamson has been a great help in answering any questions we've had - and very quickly

Working with Prime so far has been a breath of fresh air compared to our previous managing company.

Appreciate all the effort they are put into their work! Of particular note, Jorja has been exceptional in the handling of the many issues our property has been facing keeping everyone updated on the status of things - keep it up!