Ally was most helpful in respect of my Aunt's account and her very serious concerns financially. Ally assured me that no charges will be levied in repect of the change to fibre optic. I... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I called premier Talk today on behalf of my Mum to find out if there was a fault on her line, a lovely young lady named Belle help me check my mothers line & put a request out to Open Reach to mend a... Mehr ansehen
I have spoken to Tiahh on a few occasions when phoning Premier Talk. She is always very helpful and clearly explains how she will proceed with remedying my BB problems. At times I am quite frustrated... Mehr ansehen
I have never known a company like this one, I think it is run by a bunch muppets they never do what they say and I have had no landline to ring out on since December 2025 and still no phone in July an... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Kontaktinformationen
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Vereinigtes Königreich
- 03300431746
- support@premier-talk.com
- premier-talk.com
4.1
Gut
4259 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 70 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I was delighted
I was delighted - and more than a little surprised given that I usually have to wait a long time - to get through so quickly to Premier's customer agent. Trudy was efficient, polite and extremely helpful. She genuinely seemed to be acting in my own best interests.
8. Mai 2026
Antwort von Premier Talk
We’re delighted to hear you were able to get through quickly and that Trudy provided such efficient, polite, and helpful support. It’s great to know she made the experience a positive one and took care to act in your best interests. We’ll be sure to pass your kind comments on to her.
I found Mae at Premier Talk helpful and…
I found Mae at Premier Talk helpful and polite. Not very pleased with being on hold for 30 mins.
8. Mai 2026
Antwort von Premier Talk
We’re sorry to hear about the 30-minute wait time you experienced. We understand how frustrating being on hold can be, and we appreciate you bringing this to our attention. Your comments will be shared with the team as we continue working to improve our response times.
after taking a week to get a response…
after taking a week to get a response was left hanging by the engeneer who was going to ring back still waiting have tried again today phoned at 11 pressed for ring back still waiting
7. Mai 2026
I have recently cancelled my contract…
I have recently cancelled my contract with premier talk , I requested a final itemised breakdown of termination fees and I was told that my request would be sent to the closure team that was 9 days ago and still no call , absolute dreadful customer service
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback, and we’re sorry to hear about your experience following the cancellation of your contract.
We understand how frustrating it must be to have requested a final itemised breakdown of termination fees and not yet received a response, especially after being advised that the matter had been passed to the closure team. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. Your comments will be escalated to the relevant team for review, and we encourage you to follow up with customer services so this can be resolved as quickly as possible.
Antwort von Premier Talk
We’re pleased to hear you found the service very helpful and we appreciate you taking the time to share your experience.
Antwort von Premier Talk
We’re pleased to hear you found our team member helpful and appreciate you taking the time to leave a review.
Payment discrepancies
After many phone calls to resolve issues with payments, finally after several discussions over a period of time there was a result.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We appreciate your patience while the payment issues were being resolved and are pleased that a resolution was finally reached after your discussions with the team. We apologise for the inconvenience caused and thank you for working with us throughout the process.
Mae’was helpful and told me what I needed to know
Mae’was help
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re pleased to hear that Mae was helpful and provided the information you needed. We’ll make sure your comments are passed on to her.
Spoke to Tiahh....Excellent service and…
Spoke to Tiahh....Excellent service and extremely helpful thank you.
7. Mai 2026
Antwort von Premier Talk
We’re delighted to hear that Tiahh provided excellent service and was extremely helpful. We’ll be sure to pass your comments on.
Frustration to relief . . .
Although we thought we had ceased the service for our terminally ill 88 yr old father we were still getting chased for payments and the line still had dial tone 2 weeks later.
It is very hard to get through to Premier Talk unless you ring at 9am sharp. I needed to find out what was going on so tried to get through to an agent. The young lady in the call centre seemed unaware that we had agreed a figure to close the account in full and argued that we still owed money for a March bill even though we had settled the account on 24th April?
The conversation was very frustrating and after going around in circles for several minutes and refusing to pass me on to her manager, she said she would get somebody from the accounts department to ring me.
I was pleasantly surprised that the call came after just 5 minutes. I spoke to Mae who told me that the account had indeed been terminated and paid up in full, much to our relief.
She would also try to find out why it was taking so long for Openreach to cut off the dial tone on the line. She sent me a text to confirm we had settled the account in full and to ignore any future payment requests, and also said she would send a confirmation letter to the end user address.
I asked Mae to pass on my apologies to the agent I had spoken to earlier.
Maybe Premier Talk needs to give their call centre staff access to all of the customers records/conversations so they can see the whole picture allowing all of the staff across all departments to sing from the same hymn sheet?
Being chased for payments on an already closed account is the last thing families need at an emotional, trying time.
Mae has hopefully been able to help us and eased the stress just a little bit. Thank you Mae.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to leave such detailed feedback and firstly, we are very sorry to hear about your father’s situation during what is clearly a very difficult time for your family.
We sincerely apologise for the confusion and frustration caused regarding the account closure, continued payment requests and the delay in the line fully disconnecting. We understand how distressing this must have been.
We are pleased to hear that Mae was able to provide clarification, confirm the account had been settled in full and help ease some of the stress surrounding the matter. Your kind comments will certainly be passed on to her.
We also appreciate your constructive feedback regarding communication between departments and account visibility for advisors. Comments such as yours are extremely valuable and help us identify where improvements can be made to provide a more consistent customer experience.
Excellent customers service
After a frustratingly long wait in a telephone queue, the young lady who dealt with my quiery was extemely pleasant and helpfull. She was able to resolve my problem. The wait aside, excellent customer service.
6. Mai 2026
Antwort von Premier Talk
We’re sorry to hear about the long wait you experienced getting through to us, but we’re really pleased that once connected, our team member was able to assist you in a helpful and friendly manner and resolve your issue.
We truly appreciate your patience and your kind comments about the service you received and we’ll continue working to reduce wait times while maintaining the level of support you experienced.
Ruby was very polite and understood…
Ruby was very polite and understood what my problem was.It was resolved quickly and i was very pleased that i was put at ease and understood every thing Thank you again.
P Baxter
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re delighted to hear that Ruby was able to assist you so effectively and put you at ease. Providing clear, understanding, and efficient support is exactly what we strive for and it’s great to know Ruby delivered that experience.
We’ll be sure to pass on your lovely comments to her!
Tiahh was very professional and…
Tiahh was very professional and friendly helping me solve a problem in five minutes that has been taking weeks for me to sort out with the rest of the team. Very helpful and seemed very willing to sort problems in a confident manner.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re really pleased to hear that Tiahh was able to resolve your issue quickly and provide a professional, friendly experience. It’s great to know she took ownership of the situation and handled it with confidence.
We do apologise that it took longer than expected to get this resolved previously, and we appreciate your patience. Your comments will be shared with Tiahh and the wider team so we can continue improving our service.
I telephoned to complain that the…
I telephoned to complain that the company had left me with no phone because no router had arrived before the digital tx by BT. It took three days to get through on a mobile phone - and still no router.
None of this was Tiahh's fault and she handled the call with empathy, diplomatically and helpfully - taking time to do so whilst also amending my account to correct an over-charge last month. Well done, and I advised that company management should be made fully aware of the very poor service which the company had delivered, causing my (avoidable) complaint.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re very sorry to hear about the difficulties you faced , being left without a phone service and struggling to get through is not the level of service we expect to provide, and we understand how frustrating and inconvenient this must have been.
That said, we’re really pleased to hear that Tiahh was able to support you with empathy and professionalism once you got through, and that she helped resolve the issue and correct the billing on your account. We’ll make sure your kind words are passed on to her.
We also take your wider feedback seriously regarding the delays, router delivery, and communication issues. This will be shared with management so we can address the shortcomings you’ve highlighted and work to prevent similar situations in future.
Thank you again for your patience and for bringing this to our attention. If there’s anything further we can assist with, please don’t hesitate to contact us.
Premiere talk were absolutely…
Premiere talk were absolutely brilliant. I had 4 queries and Chloe dealt with them very efficiently, patiently and genuinely took time to listen to me and made sure I agreed with and understood what was happening. The way Chloe spoke to me and handled everything took a huge weight off my shoulders. I am really grateful for the care and professionalism she showed. I highly recommend
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re delighted to hear that Chloe was able to support you so effectively across all your queries. Taking the time to listen, explain clearly, and ensure everything is fully understood is exactly the level of care we aim to provide, so it’s great to know Chloe made such a positive difference and helped put your mind at ease.
Good customer service
Good customer service , communication in calling g back with updates.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re pleased to hear you were happy with our customer service and the communication, especially keeping you updated with call-backs. We know how important it is to stay informed so it’s great to know this made a difference to your experience.
Not easy to contact
Ally was very good at sorting problem. Complaints phone number on web site doesn’t connect , fee to leave expensive .Emails to support not always answered . Return callback hit and miss. When connected staff helpful
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re really pleased to hear that Ally was able to help resolve your issue and that you found our team helpful once you were able to get through.
That said, we’re sorry to hear about the difficulties you experienced trying to contact us including issues with the complaints number, delays in email responses and inconsistent call-backs. We also understand your concerns regarding leaving fees, and we appreciate you bringing this to our attention.
Ally rang my mother and talked me…
Ally rang my mother and talked me through what she was having to have installed, ( we haven’t asked for this, but it’s a national update) she was very clear about it all and has my number to keep me updated.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We’re glad to hear that Ally was able to clearly explain the installation process and keep you informed throughout.
We understand this wasn’t something you specifically requested, but it is part of a wider national update, and we appreciate your patience while it’s carried out. It’s also good to hear that Ally has your contact details and will keep you updated going forward.
Leanna, great support 👍
Leanna sorted out an issue with the landline, via the technical support team, before the call had finished. Great 👍
28. April 2026
Antwort von Premier Talk
Thank you for your kind feedback! We're really pleased to hear that Leanna was able to resolve the issue with your landline so quickly and efficiently during the call.
We'll be sure to pass on your comments to her and the technical support team. If you ever need assistance again, we're here to help!
Leanna was very polite and listened…
Leanna was very polite and listened well to my concerns.
She showed empathy and took her time to look into my complaint.
I would have given her 5 stars, however I would like to wait to see if she resolved the issue, if she has then she would get 5 stars.
I have previously spoken to another member of the team who promised me that the issue was resolved, however this was not the case.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your thoughtful feedback, Amanda. We're really pleased to hear that Leanna made a positive impression by listening carefully and showing empathy while looking into your concerns.
We completely understand your hesitation given your previous experience, and we’re sorry that the issue wasn’t resolved as promised before. Your feedback is important, and we hope Leanna is able to follow through and deliver the outcome you expect.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.