Postoffice Bewertungen 

Spent 2 months waiting for third party insurance to pay out for a total loss claim, eventually told that they could not get hold of the third party insurance and to start again and claim on my insurance.

No contact from anyone at all.

Waiting on phone for hours and hours being passed about from company to company trying to start a new claim.
No accountability whatsoever.

Don't use them.

Beware:
1. Online system doe snot update payment details so happy to charge fees when miss payment
2. When transferring from price comparison, partners status as partner/common law needs to be specified to be wife. That will be another charge
Haven't even had to claim so god knows what that experience will be like

Poor quality written communication from the Post Office was followed up by cancelling my policy with just 14 days warning hidden in the print. All because two months after setting up the policy i simply forgot to supply my diving licence number. I would be very wary of this company.

3 months waiting for a third party insurance company to pay out for a total loss claim , had no car , no contact unless I chased myself. Sitting on phone for hours , getting pasted about to different call takers.

Still nothing been resolved as dont have hours to sit on the phone , waiting for someone to answer .

This is very stressful.

About as bad as it gets, website doesn’t work properly, replies (including one particularly stupid one) are surly and unsigned.
I am stuck with them for 12 months and pray I don’t need them, if their claims department is as bad as their sales/admin department it will be a disaster.

So the story goes - my 17 year old has just passed his driving test. At this point he is a 'learner driver' on my policy with The Post Office. I ring them up to inform them he has passed and can he be a licenced driver now? "Of course madam, yes, for the next 5 months, your additional premium will be £670 plus £20 admin fee".
Oh great, so it's £700 for 5 months, to have him on my policy as my additional driver (no own NCB) what would be the equivalent of £1600 for the year.
Now guess what, I already have alternative quotes for him to be insured on the same car that are roundabout £900 for the whole year- but Post Office cannot do it for any less.
It gets better, I then say OK forget it, I'll look elsewhere. They go "Well... you now have incorrect details on your policy so if you claim the underwriter may refuse payment". NOTE: incorrect details mean that my son is no longer a learner driver, but a fully licenced driver!
OK take him off my policy in that case - "Yes sure" they say, "it will be a £20 admin fee and your premium has just gone up by £30"! OK SO TO TAKE MY LEARNER DRIVER SON OFF MY POLICY AND ONLY LEAVE ME ON IT (52 years of age, female, no claims in the last 17 years) THE POLICY GOES UP BY £30 (which is ca £15% of the overall). Post Office, get a grip! Your product is not competitive and you will continue to lose customers up until when you can cut your fees and show some sense.

I tried to transfer my car insurance that I had with the Post Office to a new car I had purchased. My existing policy with them had only been running for a handful of days. They quoted me £800 and then £450 for the pleasure of insuring the new car. Having done my homework I knew I could get the new car insured for £200.00

I thus decided to cancel my policy with them and take out a policy with another company which I got for £200.00

I naively thought that cancelling my policy would only cost me £30 as I was within the 14 day cooling off period. Apparently not. It landed up costing me 60% of the premium I had paid to cancel. They argued that the policy starts from the time you purchase and not when the policy starts. To add the cherry to the top of the cake, the agent was incredibly rude when I challenged them. I escalated the complaint and managed to get an extra £20 refunded.

If they had just come up with a fair quote to begin with then I would not be complaining.

I hope this serves to warn anyone thinking of using them to insure their car.

Woeful, arrogant, rude, and failed to cancel a policy during a call I made to cancel owing to a doubling of premium, leaving me with a debt colection fee. Great way to do business Post Office, really good (Not)! So no more Post Office products for me ever again, and if you intend to use them, plese think twice.

You know how good insurance companies are when it comes to paying out/customer services/quotes. Broken drivers side window. Covered on insurance with a £99 excess. Auto windscreens can’t install for 11 days. Not acceptable at all. Not sure I’m covered if anything else happens as the car is hardly secure! Oddly enough, I was quoted £209 to fit the following day with another company. Customer services were flaky. Saying, “There’s nothing we can do about it”. Really? You choose the companies to use! Post Office, please do better!

Disgusting behaviour, increased price of renewal to £1400 from £400 the year before, then had to the cheek to ask me to talk to someone when I said I decline the renewal.. why not just give me the best price in the first place? avoid like the plague.

Large hike in price from last year. Charged £230 for my first year, my renewal has just been issued at an unbelievable price of £780 with over 10 years no claims bonus. Priced on a comparison site at low £181 high £280. Rip off merchants.

What a disgrace, a family member bought another car and they did not take into consideration that he had paid his insurance up for the year. They charged him for a full year on the new car and did not take off the amount from the previous car insurance. They are the worst company to deal with. They do not deserve this one star.

Very very poor I should of read the reviews I purchased through money supermarket very cheap paid deposit week later got contacted by post office tripled the quote said if I didn’t agree policy will be cancelled so cancelled now awaiting deposit refund

Sold my van after taking out van insurance a month later .
Absolute rip off charges basically cost me £100 to cancel after a month won't be using post office insurance again

Rubbish rip off merchants..avoid... i changed my policy half way through the term for a new car and they charged me a 150 pounds!!! Which made my policy overall 420 pounds so stinging i went on a compare site and found more than six sites offering prices from 220 too 300 pounds so it would have been much cheaper to start a new policy but too late as i still would have lost most of the extra money in cancellation fees so be warned check the cost of a new policy before changing your existing policy...my partner changed his insurance with axa and it cost 13 pounds..so i was screwed i ll never use the post office again

Rude, rude, rude staff on customer services. More interested in arguing that helping.

I contacted Post Office Van Insurance a few days before my payment was due because I am in financial difficulty and currently experiencing serious mental health problems. I reached out in advance asking what support or options were available because I was trying to deal with the situation responsibly before it became a problem.
I contacted them again the following week and still received no help or guidance whatsoever. Instead, I began receiving repeated emails and letters threatening cancellation of my policy unless payment was made by the 17th, along with warnings about additional charges being applied.
When I contacted them again through online chat, I was told there were no options available and was asked whether I could borrow money from someone to make the payment. Suggesting that someone who has already explained they are in financial difficulty should borrow money just to keep a policy active is completely unacceptable.
I have also attempted to contact BFSL Limited, the finance provider behind the policy, but they are extremely difficult to get hold of and I have been unable to obtain any meaningful response there either.
Instead of help, I continue to receive automated payment demands and cancellation threats despite contacting them beforehand asking for assistance. When a customer explains financial hardship and a mental health crisis and asks for help before the payment date, the expectation is support and guidance. Instead I have been ignored, threatened with cancellation, and told to borrow money. Absolutely disgraceful treatment.

totally useless and expensive.do not use

Absolute crap !
Took 20 mins to get through the usual process of filling in all the details for Car Insurance- get to the end - Sorry we can’t give you a quote ????
What is this shitty service ??
.•Useless Post Office staff - surly and snippy
•Useless Travel Insurance that is impossible to get hold of someone
•Useless Travel Card Response / Help when I hade problems the card in USA
•Useless delivery service - only Macho Men need apply !!!! And literally days between deliveries???

The Government and EP Group should just disband this bunch of overrated “ Cowboys”
Bloody useless!!

Appalling service. My daughter was on our policy as a learner. When she passed her test, I contacted them and they wanted the equivalent of £4000 more on an annual basis, and refused to allow me even ten minutes to decide before they’d charge me £400 to remove her from the policy (which surely makes no sense? How does removing a driver cost you more?) “Shannon” was the agent apparently, who I notice has been mentioned already on here. I’ll never give Post Office insurance another penny of my money.