Although the Pluxy did not work for me, I would rate the customer support a 10 if I could. Prompt replies, illustrated instructions, and an understanding of the issues I had. Prompt refund. Custom... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have purchased 4 in total. Got my last 2 one the switch was Broken. Put in a complaint and all I heard was crickets. Pulxy contacted me and fixed the issue. No problems no fuss replacement on the w... Mehr ansehen
Unternehmen hat geantwortet
This item did not work at all for me- I have sent 2 emails and they don't respond. My Pluxy purchase was not a good idea at all. My item is still sitting in the original box waiting for a respons... Mehr ansehen
Unternehmen hat geantwortet
I haven’t bought the epilator yet, though I several times begun the online process. My problem is that I can’t work out how much I’m going to pay. Adding the postage and taking into account the exchan... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Finally! Enjoy a Lasting Hair-Free and Smooth Face Without Damaging Your Skin With its 17mm discs, the Pluxy™ Epil Pro 3.0 gets to hair 4x shorter than waxing, plucking it straight from the root and keeping it from growing for up to 4 weeks, ensuring that it grows thinner with each removal.
Kontaktinformationen
Vereinigte Staaten
- support@pluxy.co
- pluxy.co
3.3
Akzeptabel
792 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Excellent customer service
My pluxy epilator was very fragile and fell apart easily so I wrote a 1 star review incorrectly assuming I'd have no recourse. Subsequent to this poor review I was contacted by pluxy attempting to remedy my situation. To my surprise and gratitude I have just received a replacement with no inconvenience or extra cost on my part.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hi Jane,
We’re sorry to hear about your experience with your Pluxy Epilator. We take feedback like this very seriously and would like to assist you further.
To help us look into this and provide a resolution, please send us an email at support@pluxy.co including your order number so our support team can assist you directly.
Thank you for bringing this to our attention, and we hope to make things right.
Wonderful customer support
The customer support people are very responsive, positive and helpful. I have become so resigned to terrible customer support that I almost didn't know how to talk with the nice folks at Pluxy. It is a treat to talk with really intelligent people who also are nice to me!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hi Betty,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience.
At Pluxy, we always strive to provide responsive, helpful, and friendly support, so it means a lot to hear that our team made a positive impression. We're especially glad that your interaction with us stood out and that you felt well taken care of.✨
Your feedback motivates our team to continue delivering the level of service our customers deserve. If you ever need anything else, please don’t hesitate to reach out — we’re always happy to help! 😊✨
DO NOT BUY
The worst product I have ever purchased. DO NOT WASTE YOUR MONEY. If I could give zero stars, I would.
Purchased the Pluxy on 02/21/2026 and was charged express mail (that was the only option). It took over a week to be delivered. If that's the only shipping option available, it shouldn't take that long to be delivered.
After very carefully reading the sheet of instructions that was provided, I used the Pluxy, but it not only did not work, but it also cut up my chin and upper lip. Again, I can not emphasize enough DO NOT WASTE YOUR MONEY. I have emailed them several times and have had no response. I finally was able to figure out how to get a return label on my own, but I'm being charged $7.00 for it. So after a cut-up chin and upper lip, I still have to pay them more to take back their useless product. Terrible product and customer service.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hi Evelyn,
We’re very sorry to hear about your experience. This is not the quality or service we aim to provide, and we sincerely apologize for the frustration and discomfort you experienced.
Shipping times can sometimes vary due to processing and carrier schedules, but we understand your disappointment—especially since express shipping was selected. We also regret that the product did not work as expected and that you experienced irritation. Safety and customer satisfaction are very important to us.
We would like the opportunity to assist you further and make this right. Please reach out to our support team at support@pluxy.co with your order number so we can help with your return and address your concerns directly.
Thank you for bringing this to our attention.
Lie about free shipping
I was supposed to get free shipping over $70 and it did not happen. It only gave me the express ship option. I emailed to get help and NO ONE RESPONDED for a week I waited
1. März 2026
Antwort von Pluxy
Hello there,
Thank you for your feedback, and we’re very sorry for the delay in responding to your inquiry. We understand how frustrating it can be when expectations around shipping aren’t met.
To help us better understand and address the issue you encountered with the free shipping, please email our support team at support@pluxy.co with a screenshot of what you saw or reply here with your order number so we can reach out to you directly.
We appreciate your patience and your honest feedback — it helps us improve our service.
It don’t work for everybody
Didn’t work at all for me. Didn’t remove any chin hairs.
24. Oktober 2025
Antwort von Pluxy
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that Pluxy didn’t work as expected for you.
Results can vary depending on hair type and growth, and we’d love the opportunity to help you get the best results possible. If you’d like, please reach out to us at support@pluxy.co, and our team can provide tips or troubleshooting to improve your experience.
We appreciate your honesty and hope we can help make your experience better.
I love pluxy,
I love pluxy,
I wish they made this when I was a teenager all my life I plucked it you name it this device is amazing I recommend it to all my friends The only problem is that it pinches your skin so you must be careful but other than that I am very satisfied 😊
28. Oktober 2025
Antwort von Pluxy
HI there!
Thank you for sharing your experience! 💛
We’re thrilled to hear that Pluxy has made such a difference for you and that you’re recommending it to your friends. We appreciate your tip about being careful with sensitive areas — safety first!
Your satisfaction means the world to us, and we’re so happy Pluxy has been a game-changer for you. 😊
I LOVE IT
This product and the extra tools purchased are AMAZING! It was an answered prayer! I was at my wits end with plucking, shaving, ingrown hairs, and dark patches. My next step was to head to a dermatologist and stepped into Pluxy. Best beauty tool for hair removal for me EVER!!
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hello! Thank you so much for sharing your experience! 💛
We’re overjoyed to hear that Pluxy has made such a difference for you. It’s wonderful to know our tools helped save you time and frustration while delivering the results you were hoping for.
Your feedback truly makes our day, and we’re so happy you found your new favorite beauty tool! ✨
I emailed with a question before…
I emailed with a question before ordering and was ASTOUNDED at the wonderfully helpful reply. I placed my order and have received 2 helpful emails. Cannot wait to get it in the mail!
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hi there,
Thank you so much for your kind words! 💛
We’re thrilled to hear that our team was able to help and that you’re excited for your order. We can’t wait for you to receive it and hope you love it!
If you have any questions along the way, we’re always here to help.
Didnt work and item broken and melted after 3 uses…
I bought this device and was struggling to get it to work. I tried using it about 3 times and it didnt do anything so i put it back in the box. I recently tried to get it back out to give it another go but the battery was dead. I plugged the device in to charge and despite being plugged in over night for about 10 hours, the charge light remained red and the device was hot! After unplugging, the charging light wouldnt go out. After a few hours, the light would go out but the battery was dead. I contacted customer service and because it was past the 1 years, the solution offered was to send me a new device that i would have to pay $50 for. I paid $85 CAD originally for a dud device that I used 3 whole times and didnt get any kind of results.
Since my device was not going to be covered by warranty and it wasnt working, I decoded to open it up to see what was going on inside. After removing the little screws and the whole white plastic housing, i could see the inside component in which the battery was housed, was melted.
It is just plastic inside and right below where that indicator light qas the area that was sunken on from overheating and melting. It's a wonder this didnt catch on fire and burn my house down. I did reach out to customer service again to let them know but i srill was basically told it was out of warranty and I could get a replacement for $50 I refused the offer as I am not willing to spend 1 more cent on a device that poses a fire hazard. It was a complete waste of money. I do not recommend and suggest those who have this device ro exercise caution and don't leave it charging unattended.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hi there,
Thank you for sharing your experience, and we’re very sorry to hear about the issues you encountered. Your safety and satisfaction are extremely important to us.
We take reports of overheating and malfunction very seriously. What you described is not typical for our devices, and we apologize for the frustration and concern this caused.
Please stop using the device immediately and contact our team at support@pluxy.co.
We appreciate your feedback and will continue working to improve the safety and reliability of our products.
Antwort von Pluxy
Hello there!
Thank you for your feedback.
We’re sorry to hear that your experience has been less than ideal. Your concern about durability is important to us, and we want to make sure your device is working properly.
If your item has any issues, please reach out to us at support@pluxy.co so our team can assist you with troubleshooting, tips, or a replacement if needed. We’re here to help!
first time use so I have a learning…
first time use so I have a learning curve. It did ok for use.
7. Februar 2026
Antwort von Pluxy
Hello there!
Thank you for sharing your experience!
We completely understand that there can be a learning curve with first-time use. We’re glad to hear it worked well overall, and we hope it continues to get easier and more effective with each use.
If you have any questions or would like tips and tricks for getting the best results, please don’t hesitate to reach out to us at support@pluxy.co — our team is always happy to help!
It not that I dislike anything I…
It not that I dislike anything I haven't received it yet
1. Februar 2026
Antwort von Pluxy
Hi there,
Thank you for your feedback!
We’re sorry to hear that you haven’t received your order yet. We’d be happy to look into this for you right away. Could you please reply with your order number so we can check the status and provide you with an update?
We appreciate your patience and look forward to resolving this for you as quickly as possible.
I love my body Pluxy and the Pluxy team…
I love my body Pluxy and the Pluxy team are so kind!
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hi there,
Thank you so much for your kind words!
We’re absolutely thrilled to hear that you love your Pluxy and had a great experience with our team. Your support truly means the world to us.
If you ever need anything at all, we’re always here to help. Thank you for being part of the Pluxy family! ✨
I’m contacting Pluxy for the umteenth…time between January and February with no responses at all. I cannot even give this Pluxy Epil 3.0 a 1 star review. No help whatsoever!
I’m contacting Pluxy for the umteenth time. I have called 1-702-784-9133 and the call cannot be answered. I’ve also been forwarded to unknown affiliates (Affi
5. Januar 2026
Bewertung ohne vorherige Einladung
Exemplar Customer Service
I could not be happier with Pluxy customer support. My device stopped working, and they did not hesitate to make it right. That is what customer should be. I will definitely buy from them again knowing that they stand behind their products.
21. Januar 2026
Bewertung ohne vorherige Einladung
My experience with this company has been invaluable…
My experience with this company has been significant. I became a customer about three years ago. I had lost a charging cord for my Epil Pro 3 while moving so I reached out to the company to inquire about a replacement. They were very receptive and made sure that I got a replacement shipped out to me free of charge all I had to do was pay for shipping. This company is fantastic, and their products are excellent. Everyone woman should have a pluxy product for beauty regimen.
7. Januar 2026
Bewertung ohne vorherige Einladung
Very bad service
Very bad service
Can’t get reply after several emails asking where is my order .
7. Januar 2026
Bewertung ohne vorherige Einladung
Terrible Customer Service
I have been emailing pluxy twice and haven’t gotten a response yet. I would like to get my money back and lack of professionalism is terrible. This product is painful to use and causes a lot of irritation.
1. Januar 2026
Bewertung ohne vorherige Einladung
After a few uses , happy customer
After a few uses, I was disappointed because I still had prickly hairs. I reread the instructions and tried again. I moved the device slowly and could feel the hair being plucked. I will say I would have to pluck my chin hair every 2 to 3 days, after using Pluxi I am still waiting to use it again after five days. Definitely would recommend this product.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hello Trudy,
Thank you so much for sharing your experience with us!
We truly appreciate your honesty and are glad to hear that after adjusting your technique, you noticed the difference and could feel the hair being gently plucked from the root. It’s great to know you’re now enjoying longer-lasting smoothness compared to before — that’s exactly what Pluxy is designed to do.
Thank you as well for your recommendation. Your feedback means a lot to us and helps other customers feel confident in their decision. If you ever have any questions or need tips to get the best results, we’re always happy to help.
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