I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely awful experience. I ordered a shower side glass panel that was advertised in the product title as 800 mm. When it arrived, I found the actual adjustment range is 770–790 mm, meaning it c... Mehr ansehen
Unternehmen hat geantwortet
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... Mehr ansehen
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bäderstudio
- Anbieter von Heizkesseln
- Heimwerkerfachhandel
- Heimwerkermarkt
- Heizkörpergeschäft
- Geschäft für Duschtüren
Vom Unternehmen geschrieben
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Kontaktinformationen
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, Vereinigtes Königreich
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3.7
Akzeptabel
1294 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Staff helpful enabling me to add an…
Staff helpful enabling me to add an element to something I had already ordered. Quick delivery and remedied swiftly.
28. Dezember 2024
Antwort von Plumbing World (UK)
Hi Carl,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our sales team. They are on hand to offer advice and support both before and after purchase so i'm glad to hear we were able to add to your order swiftly.
We hope this experience is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Purchased a shower tray
Purchased a shower tray. Unfortunately it had a cracked in but after notifying customer services, a replacement was sent without any dispute.
28. Dezember 2024
Antwort von Plumbing World (UK)
Hi Kath,
Thankyou for taking the time to leave us a review.
I am very sorry that your tray was cracked upon delivery!
Due to the nature of the items there are sometimes damages on rare occasions.
I'm pleased to hear a replacement was arranged swiftly and you're happy with your experience dealing with our company.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Good product and fast delivery
23. Januar 2025
Antwort von Plumbing World (UK)
Hi Javid,
Thank you for taking the time to leave a review.
I am very pleased to hear you are happy with your product.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Clear website
Clear website, half price on a very nicely made tap and fast delivery. I’ll be back……
23. Januar 2025
Antwort von Plumbing World (UK)
Good Morning,
We appreciate you taking the time to leave us a review. I am very pleased to hear you are happy with your product.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best wishes,
Tanyka
Took the order and money but didn't…
Took the order and money but didn't have the product in stock and couldn't get it so refunded me the money a few days later. They were one of two firms that did this to me. Couldn't recommend them on this basis.
22. Januar 2025
Antwort von Plumbing World (UK)
Hi Chris,
Thank you for taking the time to leave a review. I am sorry to hear there was a stock issue with the product you ordered, and consequently we were unable to fulfil your order on this occasion.
Whilst we do stock an extensive range of products, we also rely on a number of suppliers for items that are not held in our warehouse. This can mean we do have to wait a certain amount of time for products however we always inform you as soon as we can to advise of this.
Once again we are very sorry for any inconvenience caused.
Best wishes,
Tanyka
Outstanding Aftersales Support
Outstanding responsiveness from the team at Plumbing World, firstly from Maxine and subsequently Tanyka.
Having had an issue with an under guarantee radiator product my query was dealt with very efficiently providing feedback from the manufacturer quickly and positively. As a result a solution was provided in just a couple of days. Tanyka provided great support throughout. Great company to work with and will be my first choice for further purchases.
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Plumbing World (UK)
Hi Paul,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from myself and Maxine in our sales team. We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Tanyka
What an amazing company
What an amazing company. Tanyka and Rob superb service. Nothing too much trouble.
Was a real pleasure dealing with this company.
Thank you so much.
28. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Plumbing World (UK)
Hi Shainey,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from myself and Rob. We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Tanyka
easy to find products
easy to find products, and information about product
Look at reviews very good, prices and delivery info good, delivery on time, Instant Hot water tap and boiler very good , very good value, ElIsi 3 in one hot water tap
21. Januar 2025
Antwort von Plumbing World (UK)
Hi Anthony,
We appreciate you taking the time to leave us a review. I am very pleased to hear you are happy with your product.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Excellent service all round.
20. Januar 2025
Antwort von Plumbing World (UK)
Hi Kevin,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Top service!
Top service and the best price on the bathroom fittings I wanted - saving me a few hundred pounds. I had a few issues (not their fault) but Plumbing World were very helpful, Maxine and Tanyka in particular. It’s so refreshing to find a company whose staff give great customer service and take pride in their work. Highly recommended.
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Plumbing World (UK)
Hi Angela,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from myself and Maxine. We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
Best Wishes,
Tanyka
I recently bought a shower and the…
I recently bought a shower and the customer service staff was really helpful. Great prices too ! I would definitely come back again !
27. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Plumbing World (UK)
Good morning,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our customer service team. They are on hand to offer support both before and after purchase so i'm glad to hear we were able to provide this.
Best Wishes,
Tanyka
Antwort von Plumbing World (UK)
Good morning,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Kept well informed of the delivery
Kept well informed of the delivery. Sent text and emails and delivered on time with two very pleasant gentlemen.
19. Dezember 2024
Delivery was on time price was good and…
Delivery was on time price was good and it works perfectly although hot water flow is a bit slow but does the job
22. November 2024
Purchased a shower enclosure and some…
Purchased a shower enclosure and some other items. My fault, but didn’t open the shower base until it was going to be fitted. Had a small indentation on the front face. Contacted plum world and sent photos and after a bit of tooing and froing they said they would change it, but not for a week. I couldn’t wait that long as I had a fitter booked.Eventually agreed to pay for a repair kit from screwfix (£31) which did the job ok. Good service but check for damage early!
22. Oktober 2024
Antwort von Plumbing World (UK)
Hi David,
Thank you for taking the time to leave us a review.
We take great pride in our delivery service, however due to the nature of the items there are sometimes damages on rare occasions. I am very sorry that we were not able to arrange for a replacement within the required time frame, however I can see that the date given was the earliest we were physically due to be in your area. We must use our own fleet of vehicles to carry out product exchanges. That said, I am pleased that reimbursing the repair kit provided a suitable solution for you.
We hope to hear from you again in the future.
Best wishes,
Alex
Amazing customer service from Rob Cox…
Amazing customer service from Rob Cox following an issue with my radiator order. Would definitely recommend and use this company in the future.
22. Oktober 2024
Great!
Delivery came on time, well packaged. Prices were very reasonable and goods were great quality!
19. Oktober 2024
Very helpful
Very helpful advice on tge phone and then quick delivery of the part needed. Thank you.
18. Oktober 2024
Brilliant experience ordering a shower tray
I ordered a shower tray which came promptly, which was delivered by a very helpful young man. I realised I had measured incorrectly, I contacted custom services (Tanyka) who helped every step of the way to purchase the correct size and return the other one. The same delivery driver picked up and dropped off my new one again as helpful and polite as before. So as well as being reasonable priced they bend over backward to give you a brilliant shopping experience.
12. November 2024
Bewertung ohne vorherige Einladung
Second to none on price and Customer Service
After being let down by a bathroom company, with some trepidation I thought I would try Plumbing World. The company should be renamed 'Different World'. I was plunged into a world of 'nothing is too much trouble', 'I will make sure you get exactly what you want'. Maxine and her colleagues provided all of the advice I needed to make a fairly complex project easy.
As a 77 year old with severe hip problems, I was force in to putting in an easy access shower as I can't step up anymore.
Thank heavens Plumbing World were there.
What a wonderful company, what amazing customer service, and what pride in doing an excellent job.
If I talk to any friends about a plumbing project I will direct them to Maxine at Plumbing World straight away.
7. November 2024
Bewertung ohne vorherige Einladung
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