I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Sat on an order for 6 weeks without placing an order with supplier, wasting my time and costing me money rescheduling the bathroom rebuild. Avoid using them for any product they do not have in stock.
Unternehmen hat geantwortet
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... Mehr ansehen
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bäderstudio
- Anbieter von Heizkesseln
- Heimwerkerfachhandel
- Heimwerkermarkt
- Heizkörpergeschäft
- Geschäft für Duschtüren
Vom Unternehmen geschrieben
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Kontaktinformationen
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, Vereinigtes Königreich
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3.8
Gut
1293 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good price
Good price , good staff always reply,
Shame about the delivery company not keeping me informed ! Lucky i was home when delivered, this was a Merlyn Shower Door!
18. Mai 2025
Antwort von Plumbing World (UK)
Good Morning,
Thankyou for taking the time to leave us a review.
I am so sorry to hear that! This would of been sent directly from Merlyn as we dont stock those items, I will pass the feedback across to the supplier and apologise for any inconvenience caused.
We do hope you shop with us again in the future.
Best wishes,
Tanyka
Won't be coming back
Won't be coming back. Ordered Bushboard panels as part of flat refurb. Haven't checked within 24 hours, as the bathroom wasn't ready and I did not want to damage it, so they were flat on the floor waiting. When the contractor, who recommended Bushboard btw, felt like something wasn't right, as the panels were not flat. Thought it would stick and stay flat, but after two days, the panels were still slightly curved.
Neither Plumbing World nor Bushboard were helpful, saying the same thing
"Unfortunately, there isn’t anything that can now be done. Any issues with faults/damages need to be reported within 48 hours. If there is a manufacturing issue images need to be sent at the earliest opportunity, so this can be forwarded on."
That's fine, their rules - they keep my money, but lost a customer. No more Bushboard, no more Plumbing World for me.
Very bad experience, and fortunately isolated, as during the refurbishment I made lots of orders online elsewhere - no issues, or customer service cared about the customer.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Plumbing World (UK)
Good Morning,
I'm sorry to hear you're not fully satisfied with our returns policy. I do believe we are clear on our delivery and returns policies (including any fees that may apply).
These are available to view online prior to purchase. Handling fees apply to all returns unless the reason for return is due to our error. We advise to report any visible damage seen upon delivery.
We emailed you to confirm this before delivery was made.
We aim to be as clear as possible with our policies. We never aim to mislead customers and want to ensure our information is always up-to-date and relevant.
Apologies for any inconvenience caused here.
Best Wishes,
Tanyka
White ceramic sink & tap
Excellent quality items and reasonably priced we are very pleased we ordered from Plumbing World and will definitely use them again 5*
27. April 2025
Antwort von Plumbing World (UK)
Hi Kay,
Thankyou for taking the time to leave us a review.
I am pleased to hear you're happy with our company and products.
We look forward to you shopping with us in the future.
Best Wishes,
Tanyka
Plumbworld made everything easy for me…
Plumbworld made everything easy for me delivered on time yes I would recommend plumbworld
28. April 2025
Antwort von Plumbing World (UK)
Hi Barry,
Thankyou for taking the time to leave us a review.
We are plumbing world I can see your order number so you did order with us.
I am pleased to hear you're happy with our company!
We do hope you shop with us again in the future.
Best Wishes,
Tanyka
Good service at fair prices
I ordered three items - a heated towel rail, set of valves and a basin waste. Strangely, they were all delivered separately. I was given good tracking information on the towel rail and valves, but no information about the delivery of the basin waste. But one quick call to customer services sorted this out.
Then the towel rail and valves arrived in perfect condition. But when it arrived the basin waste was damaged. However it was easy to sort this out, and a replacement waste was delivered a few days later.
All in all, a good service.
24. April 2025
Antwort von Plumbing World (UK)
Hi Kevin,
Thankyou for taking the time to leave us a review.
As we use suppliers to order certain items it would mean that sometimes the deliveries can be split which should be confirmed on your delivery email.
I am sorry to hear the item came damaged but please it was rectified for you!
We do hope you shop with us again in the future.
Best Wishes,
Tanyka
No problems dealing with this company
No problems dealing with this company, would use again.
24. April 2025
Antwort von Plumbing World (UK)
Hi Brian,
Thankyou for taking the time to leave us a review.
I am pleased to hear you're happy with our company!
If you need anything email us directly and we can see what we can do for you.
We do hope you shop with us in the future.
Best Wishes,
Tanyka
Good prices and good customer care
Good prices and good customer care. Answered the phone every time I called. Resolved issues i had with product. Would use again.
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Plumbing World (UK)
Hi Simon,
Thanks for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided by our team.
We hope you continue to shop with us again in the future.
Best Wishes,
Tanyka
Shower door
Saw product on website , phoned up to check on a few things and return policy as i was a bit worried about the transport and any damages that may occur due to the 250 mile journey , however it arrived safe and sound , the driver brought it into the passage so all good
Very pleased with the product , the company and the deivery
22. April 2025
Antwort von Plumbing World (UK)
Good Morning Mr Taylor,
Thankyou for taking the time to leave us a review.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
I'm very pleased to hear you're happy with our service!
We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Tanyka
Quick delivery and great customer service
We needed a less common filter for our hot water tap which was proving hard to find. Plumbing World had it in stock so I ordered a few. They emailed to double check I had the right part. I did. And then the order was dispatched quickly.
Would use them again.
22. April 2025
Antwort von Plumbing World (UK)
Good Morning Sarah,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service!
We hope this experience is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Excellent Customer Service – Highly Recommend
I recently ordered a shower tray from Plumbing World and was very impressed with their customer service. Although the tray arrived with some damage that wasn’t visible until unpacking, the team — especially Rob — handled the situation promptly and professionally.
Rob responded quickly to my emails, showed great understanding of my situation, and arranged a refund without any hassle when I explained I couldn’t wait for a replacement due to work already in progress at the property.
It’s rare to experience such efficient and considerate service these days. I truly appreciate how smoothly everything was handled, and I wouldn’t hesitate to order from Plumbing World again.
Highly recommended — and wishing the whole team a Happy Easter!
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Plumbing World (UK)
Hi Tanya,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from Rob in our sales team. We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this experience is enough to have you shop with us again in the future.
Have a great Easter!
Best wishes,
Tanyka
Very disappointing!
My original order was dispatched for delivery within 2/3 days. It didn’t arrive.
It was dispatched a second time for delivery hy Evri within 1/2 days. A week later my order has still not arrived!
Very disappointing!
23. März 2025
Antwort von Plumbing World (UK)
Hi Jayne,
Thanks for taking the time to leave us a review.
I am sorry to hear you have not had a positive delivery experience for your order. I can see this was originally dispatched and you didnt receive it, once you notified us we immediately re sent the item through a different courier.
I can see your tracking link was sent to yourself this and confirms they have the parcel, unfortunately with couriers there can be delays which is out of our control I'm afraid.
Apologies for any inconvenience caused here.
Best wishes,
Tanyka
Easy to purchase at prices I was happy with.
Easy to purchase at prices I was happy with. The shower cubicle I purchased was a three sided glass with sliding door and looks excellent value.
Unfortunately the shower I wanted was out of stock from the supplier but Plumbing World suggested another which seemed to fit the bill and appears to be very similar, but as we have not yet fitted our bathroom I will have to reserve judgement on that.
25. März 2025
Antwort von Plumbing World (UK)
Good Morning Philip,
Thank you for taking the time to leave us a review.
I am very pleased to hear you are happy with the products and prices.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Competitive price and excellent…
Competitive price and excellent delivery guys. Quality of the shower tray, enclosure and riser kit was excellent.
19. März 2025
Antwort von Plumbing World (UK)
Good Morning,
Thank you for taking the time to leave us a review.
I am very pleased to hear you are happy with the products and prices!
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Top service
Good price and availability of products. Excellent staff in store-so knowledgeable and helpful. Excellent online customer support, too!
20. Februar 2025
Antwort von Plumbing World (UK)
Good afternoon Peter,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service!
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Tanyka
Antwort von Plumbing World (UK)
Good Morning,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Great service
I bought some taps from plumbing world.
Great price and a fast delivery.
I would recommend this company
16. Februar 2025
Antwort von Plumbing World (UK)
Good Morning Kevin,
Thank you for taking the time to leave us a review.
I am very pleased to hear you are happy with the products, prices and delivery!
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
They have anything you need at a great…
They have anything you need at a great price and delivery is no problem.
No need to go anywhere else for your plumbing needs.
16. Februar 2025
Antwort von Plumbing World (UK)
Good Morning,
Thank you for taking the time to leave us a review.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Tanyka
Antwort von Plumbing World (UK)
Good Morning Janet,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Well done
Good product, quick delivery which was well communicated. A necessary adjustment to the order was handled efficiently and relevant refund made promptly. No complaints
20. Januar 2025
Antwort von Plumbing World (UK)
Good Morning Andrew,
Thank you for taking the time to leave a review.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Staff helpful enabling me to add an…
Staff helpful enabling me to add an element to something I had already ordered. Quick delivery and remedied swiftly.
28. Dezember 2024
Antwort von Plumbing World (UK)
Hi Carl,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our sales team. They are on hand to offer advice and support both before and after purchase so i'm glad to hear we were able to add to your order swiftly.
We hope this experience is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
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