plantshop Bewertungen 41

Despite the many guarantees for safe shipping on the website, my plant arrived damaged. When I contacted customer service, they told me the plant would regenerate over time (which may be true, but I purchased this plant understanding that my light conditions were optimal to sustain the plant but may not support rapid regenerative growth). When I explained this to them they just told me I picked the wrong plant for my space... I also experienced inadequate communication about delivery times as others have mentioned. Will not order again.

This review is specifically for planteia.ca, which lists its address as 5409 Yonge St., Suite 205, Toronto, ON, on its website.

Based on my experience, I would never place another order with them.

The prices are already high, but the real issue is the customer service, which I found to be well below average. Their responses made it feel like customer service was not really their responsibility. In my case, they marked the order as fulfilled and issued electronic shipping information very quickly, but the actual shipment took much longer than expected.

When I followed up, responses were slow, vague, and often had a passive-aggressive tone. What bothered me most was that the information I received about shipping dates did not match what actually happened.

The products themselves were nothing special. The packaging was poor, the items were cramped together, and the overall experience did not come close to justifying the price.

I would not recommend ordering from them.

Les plantes que j'ai commandé ressemblent plus au moins à leur photo, reçu dans un emballage mal fait donc plusieurs fait étaient brisées en les déballant.

Gush, they have the worst customer service in an addition to extremely poor product quality.

They don’t have a website while all genuine reviews which most are bad are being deleted by the shop owners.

0 if I could. They are nasty. Accused me for a plant not getting delivered. When I asked for a refund they replied that they never asked for my opinion and can't care less what I want. They also stated they're forwarding my data to fraud and theft prevention. Whatever that means. I'm still calling my bank to refund the charges. They can try to defend themselves with these kinds of reviews. They finally wiahed me and my family a lethal year. Should I call the police and report threats?

Deplorable service, rude, accusatory with downright nasty texts. I have also complained to BBB. No communication, no tracking information, attempted delivery at 9:30pm!! Then I am accused of receiving the order when it was still sitting in delivery vehicle, overnight. Told not to get hysterical over the fact that my $170. Order was missing, when I said I was angry, All over a chat text. Suspicious that they don’t actually have a phone number either.
WARNING:::Do not purchase from this company, the plants are in poor condition and the service and communication is quite possibly the worst I’ve ever experienced. I wish someone would shut them down. Go to your local plant store. If I could I’d give negative stars, one is actually too many for Planteia.

If I could give them 0 stars I would. They sent me 3 plants INFESTED with spider mites. I took pictures of the pests and emailed them multiple times and they've been ignoring me and saying that they don't see anything wrong. I'm so mad.

This company is absolutely terrible. After the plants arrived dead. Contacted the company, who stated they sent instructions on how to care for the plant. But it arrived dead, so useless instructions. Asked for a refund, as to which they wouldn't. So the credit card company used, got involved.
Woke up to an email wish me and my family a lethal year and stating thievery. I stated this was inappropriate. They proceeded to call me vulgar names AND selling my body to generate income.
Please don't waste your money on this company.

If I could give Planteia NO stars, I would. Thought I'd give them a go based on an Instagram ad they'd posted. Since this is a supposedly Canadian company, I wanted to give them my business and enjoy the convenience of ordering a houseplant online. What a HUGE mistake. I ordered an olive tree - largest one they had. The total cost was approximately $184.00 and it took them well over three weeks to ship it to me. The "Shop" app they partner with is completely inaccurate (at one point it said the olive tree had been delivered and it hadn't even been shipped yet). I followed up with Planteia several times via email (there is NO customer service phone number you can call) asking why there were delays. The responses were not particularly acceptable in my opinion - they were more like excuses. Eventually I asked for a refund (well BEFORE the olive tree arrived) but they would not provide a refund. The plant is dying as far as I can tell. It has a fine white particulate on most of the lower leaves, which I think is a blight of some kind, and it's been losing way too many leaves. I'm not over-watering it. It's in a full sun location where it needs to be. I've been growing houseplants for decades and know what I'm doing. DO NOT order from these people!!! Planteia is a major rip-off and I'll NEVER buy ANYTHING from them ever again. Don't waste your money - go to a garden centre that sells indoor houseplants instead.

Their website has no review section, and all the reviews displayed there are fake. After paying over $200 for a Monstera Albo, I received one with a total reversion. Only one mother leaf had variegation and all other leaves had zero variegation. I reached out for a resolution, but she kept referring to this as a subjective matter, and if I still wanted to return, I had to pay the shipping and there would be 40% restoring fee (likely their copy and paste generic response as I read from other reviews). This seller is a scammer. Stay away.

Plants were beautiful. Key word were. Opened the box and I could smells the oranges. The inside of the box was wet. The plants were so damaged! They had been frozen and when I liked the up , they had defrosted. The leaves were dead and the oranges that gross frozen orange droop. Planteia wrote me a long response saying it was my fault for choosing Canada post and that I was not home at delivery. They slept 1 extra night inside a store… I also noticed my fertilizer was not sent, they said the don’t send those until spring, even though I was not told this. They said they would refund that, no refund found. I have written to them, sent videos. Got nothing. Extremly displeased. I have ordered from other online plant stores in the winter and they arrived perfect! 177$ down the drain. They claim it is just tired from the travel… no they are dead. I try to water and the water runs right through the soil. Don’t waste ur money. Go to plant some. They listen and help

Displease customer in Alberta

Can I leave less than one star? To say I had a negative experience feels like an understatement. I ordered from Planteia because of their guarantees and refund policies. The Monstera Albo I ordered arrived dead to the point the roots were rotten. Their reply? "We shipped many other orders to Manitoba and Saskatchewan at the same time and they all arrived just fine. Wait a month- most plants bounce back." When I replied expressing disappointment and frustration, and providing screen shots of their own posted policies and the tracking number for the plant, they told me they would no longer answer emails because I was too emotional and placing my own anxieties on them and making up facts. They did send a replacement, with no further communication to ensure I was available for delivery. The new plant arrived alive but in poor condition. All of the leaves had burn marks- two were nearly completely burnt- and the plant was not rooted before it was shipped. I had to cut half of the plant off in hopes of giving the poor thing a chance.
Never order from this company. They are completely unprofessional and should be ashamed of their customer service and the quality of plants they ship.

I am very disappointed with my experience. The plant I received looks nothing like the photos shown on the website. I understand that plants can vary, but this one has barely any pink variegation and does not match the product description at all. Not to mention the broken leaves.

I also contacted customer service twice before shipping to ask if I could see photos of the plant, but I never received a response. After receiving the plant and reaching out again, the after-sales customer service was very unpleasant and unhelpful, which only made the situation worse.

I rarely leave negative reviews, but between the misleading photos, the lack of communication, and the poor customer service, this was a very disappointing purchase.

I purchased four plants from Planteia and two arrived completely broken - all the leaves were off. I sent photos to their customer service and was greeted with an extremely rude reply about how I shouldn't have ordered plants in the winter (?!!!!???) and that my plants aren't dead (they are literally just stems right now) and that I should buy a grow light to get them to come back into good shape. I spent $46 for a 6 inch plant and all I have are a few sad stems. When I wrote back to say this, remaining very polite, I was told 'do not use emotion, stick to the facts, your plant isn't dead' ... I just can't. Literally the worst customer service ever.

I ordered some plants to be delivered for a friend's birthday.
I received notification that the delivery would be on her birthday so I was pleased.
I did not receive notification of any arrival from UPS on the specified date. I reached out to Planteia for update. She reassured me that UPS has my delivery. I said OK.
2 days later when I checked the tracking number, there was no movement with the package. I called UPS, they told me that they did not have my package. I said that's strange, I emailed PLANTEIA and they said you guys have the package and it will be delivered in a couple days. UPS said no they have not picked up the package. They said they have notification that the package should be picked up but they have no address of the company (planteia).
I emailed Planteia to verify if this company is real. (So many scammers now)
I explained the situation to PLANTEIA and asked for my money back. They replied that I was using abusive language and that they didn't like my tone. I replied and explained that there was no tone, I was lied to about the delivery information and Why is UPS asking me for your address.
They dismissed my concerns as abusive and disrespectful.
This company is extremely unprofessional. If your spending your hard earned money and have concerns about your online purchase, do not expect a rational explanation. You will only get defensive attitude. Even though i asked for my money back, PLANTEIA did not acknowledge my request.

Thankfully my friend received the delivery.
Awful customer service.

Extremely Disappointed

I’m very frustrated with my purchase with Planteia. For the price I paid (180 CAD), I expected a healthy, well-packaged plant - instead, it arrived damaged, with broken stems and crushed leaves. It looked nothing like the beautiful photos advertised.

What made things even worse was the customer service. When I reached out for help, the response was completely unhelpful, offering no real solution or accountability. It’s unacceptable to charge such a premium for a product that arrives in this condition and then ignore the customer afterward.

I won’t be ordering from them again and definitely wouldn’t recommend it to anyone looking for quality and reliability.

If you are thinking about ordering from Planteia, let me save you the headache. My experience with them went sideways pretty fast. I never got a proper confirmation, the tracking number they gave me did not work, and every time I asked what was going on, customer service replied with these weird, copy-and-paste answers that did not actually address anything. It felt off from the start.

When weeks passed with nothing delivered, I finally reported the issue to the Better Business Bureau. They came back confirming that Planteia is already on their radar and that they have received multiple complaints about the same thing. They even advised me that this merchant is considered a known scammer. That was the moment everything clicked.

After that, Planteia stopped responding altogether. No refund, no explanation, no product. Just silence. Meanwhile, the BBB file kept growing with more people describing almost the exact same experience.

At this point, it is pretty clear what is going on. Planteia is not a legitimate business in any meaningful sense. If you value your money and your sanity, stay far away from this company. There are plenty of real merchants out there, and this one is not one of them.

This is a scam! Planteia is a company I urge people to stay away from. My order was severely delayed, their customer service was unprofessional, and the updates they gave me were misleading at every step. When I raised the issue with my credit card company, Planteia responded with an email that included name calling. That level of conduct from a supposed business is unacceptable and speaks for itself.

Two of the three items they eventually sent arrived in the worst condition, damaged, poorly packaged, and absolutely not worth what I paid. The third item, a ceramic planter, was never delivered. They simply informed me they would not be sending it, offering no legitimate explanation and no meaningful solution.

In my view, this behavior crosses the line from incompetence into something far more concerning. Based on my experience, Planteia operates in a way that feels deceptive and risky for any customer. People deserve a clear warning. Do not order from this company.

Very disappointed in their customer service. I wrote to them to tell them UPS did not follow directions not to complain about them. In fact I complimented them. They wrote back with a nasty email blaming me. I will not deal with them or UPS again.

This is a scam guys. The owner doesn't even ship everything out to you and fights with your via email. Bought a pot and it's been a month and a half and haven't received it. Don't purchase from this creator. It's a scam