Pillowhome Bewertungen 

I ordered 2 pillows from pillow home and only received 1, I contacted them via email for a full refund and to return the 1 pillow that was delivered because the quality is so poor and so disappointed with not even receiving the correct order and it’s been over a week since reaching out to them and I haven’t gotten a response on how to receive a full refund and to return the pillow. Definitely not a professional company and still trying to figure out how to get my money back from them!

I bought the pillow as it was advertised as being a great firm pillow. Delivery was meant to be 3-5 business days. A minute after I received the order confirmation, I received an email that the pillow was delayed to 12-14 business days due to high popularity on TikTok (never seen this on social media at all). I can tell you, it took way longer than 14 business days. And not to my major surprise these days, it came from a place in China. Anyway, it arrived in the size of two shoe boxes which concerned me a lot. It was all compressed but that shouldn’t be possible with the firm material. Material is just rubbish. It does do the job somewhat but the pillow is smaller than I thought as well and yes I did the measurements beforehand. Am I going to return it? I don’t even know where to start how to put it back in the size of 2 shoeboxes.. Will I get my money back from a company who is spamming my inbox twice per day but getting a response for an actual person takes a week? Probably not. I just keep it for the sake of it but 100% that you can get it for a better quality elsewhere

AVOID AVOID AVOID. Appalling company. My 'mulberry silk' pillow cases are of the cheapest polyester which could have been bought for a few pounds from Amazon, Temu or Shein. Given the company's branding and the price, I thought I was paying for a decent product but if I could have seen them before I ordered, there's no way on earth I would have ordered. They're going straight in the bin because of course, once you discover the quality (or lack thereof), their returns policy makes you email them first, then go to the post-office to create a label so that you can pay to return them to China. I was an idiot but, if you manage to read this before they scam you, you don't have to be.

Dreadful company, DO NOT BUY. I ordered a travel pillow which was supposed to stop your head falling forwards. I paid a lot more than I usually would as I googled for best travel pillow and this came up. When it arrived, it’s so big around the neck and has a toggle fastening at the front which in no way prevents your head from falling forwards. Even if you spin it round it’s useless. Quite nice quality is the only positive. I emailed them to ask about returning and turns out - you guessed it - they are in China and I would have to pay to return it. I did not know they were in China as it was delivered quite quickly from a UK warehouse. Had I known they were in China I would not have ordered since I have had a previous bad experience ordering from China, paying to return an item and still not getting a refund. I have emailed twice about this and keep getting stock answer that I agreed to this when I purchased (not sure where that was written, I certainly didn’t see it) and if there’s anything else they can help with please reach out!! Total SCAM, do not order.