Beware - expired and short-dated films
I ordered 3 rolls of film - which arrived promptly. Unfortunately 1 roll of film had past its expiry date by 3 months, another roll expires in the month I received it and the third expires in 5 months time. I immediately contacted Photo Bite and was pleased to receive a very quick response from Simon (Director). He apologised stating an error on their part - the films for my order were picked from the wrong batch (apparently they have a separate batch of short-dated/expired film stock). He asked if I wanted to return the films - but as I was about to go on holiday (and use the films) he offered me a partial refund and an extra roll of each film. I was happy with this and confirmed my acceptance. That was the last I heard from Simon - despite 3 email chasers. I've received neither the partial refund nor the extra rolls of films as promised. This is the first and last time I will use Photo Bite. Its a shame as they have some good products that are competitively priced and seem to have a genuine interest in supporting the photographic community. I have raised a dispute with the credit card company stating the goods/service I received was not as described and that I had attempted to resolve this directly with the seller. Sharing my experience as a warning to others.
