I purchased a item online which was approximately $20 I was then contacted to be told there was a mistake made and the item I had paid for was now going to be at least double what I had paid. The only... Mehr ansehen
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Das sagen Bewerter
Super happy with range of products available and the whole salmon treats are my cats' favourite and have not been able to find anywhere for a couple of months! So thankyou to having them in stock! B... Mehr ansehen
Can't rate it any higher as ordered on 20th, it's now 27th still not delivered. In comparison, ordered on Amazon from USA 22nd delivered today 27th. You need to use a better courier.
Unternehmen hat geantwortet
Very efficient and rapid delivery. However, rather disappointed at the size of the pigs ears in the supplied order. Quite a lot smaller than those in the Vitapet bags sold at supermarkets, but similar... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Supplier of quality pet food for happy and healthy pets.
Kontaktinformationen
9/164 St Georges Road, Avondale, Auckland, Neuseeland
- 0800 300 366
- sales@petfoodclub.co.nz
- petfoodclub.co.nz
3.4
Akzeptabel
996 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Such super quick service
Such super quick service. I ordered online, received a phone call the same day to arrange delivery, and the products arrived the next day. Lovely man on the phone - very helpful. Great service. Thank you
14. Mai 2021
Absolutely outstanding service
Absolutely outstanding service! Called to check and the man I spoke to was able to answer all my questions without hesitation and was so helpful. I placed my order at 4.30pm Thursday and it was delivered Friday morning. I would highly recommend pet food club to anyone A++++
14. Mai 2021
Good price and fast delivery for rural
13. Mai 2021
great communication and prompt delivery…
great communication and prompt delivery of my order
13. Mai 2021
Hassle free trade and good price
13. Mai 2021
Good value for money
Good value for money, and prompt communications. Dispatch and delivery took a little longer than indicated. But overall I am happy with the purchase, and ongoing scheduled deliveries.
12. Mai 2021
Antwort von petfoodclub.co.nz
Hi Matt, Thanks for your feedback. We are very sorry to hear that the order did not arrive promptly. The order was dispatched on the same day as the receipt of the order (i.e. the order was received on 4th morning and it was picked up by Courier Post at midday on the same date). The tracking history shows that Courier Post attempted to deliver on the afternoon of 5th but was unable to do so. We trust future deliveries will be received promptly. Thank you for shopping with us.
We are building up a stock of pet food
We are building up a stock of pet food. If we find we have too much can we postpone or cancel the next order.?
12. Mai 2021
Antwort von petfoodclub.co.nz
Hi Colin, Thanks for your feedback. Yes, we are flexible and work with customers' needs. You can place subscription orders on hold, postpone deliveries, reschedule future renewal dates/deliveries, change food and subscription frequencies at any time. The account dashboard allows many of these functions to be performed however we are happy to update them if you email the changes required. Thank you for your continued support.
Super price on our trusted brand
Super price on our trusted brand! Short time from order to delivery which was important as we were very low on food for our dog. I am looking forward to the delivery arriving automatically.
12. Mai 2021
I am very pleased with the fast…
I am very pleased with the fast delivery and the price of your product is very reasonable.
My dog loves her new biscuits.
12. Mai 2021
Great service
11. Mai 2021
Fast efficient service
Fast efficient service, good price and included free unexpected sample
11. Mai 2021
Good price and next day delivery for RD
11. Mai 2021
I really like the convenience
I really like the convenience of the Pet Food Club but Dad is a bit over the constant needy email asking how well we went.
Like he says, he told Mum that he loves her and will tell her if this changes.
Like Pet Food Club she keeps asking and so he is thinking of changing his mind...
11. Mai 2021
Order was supposed to be re filled…
Order was supposed to be re filled every 9th of the month. This month that happened to be Monday. Monday evening it was still being processed, tues evening, still not here.
11. Mai 2021
Antwort von petfoodclub.co.nz
Hi Callum, we are sorry to hear that your order did not arrive promptly. The subscription order renewed on Sunday was picked up by Courier Post at midday Monday for overnight delivery. It's disappointing that Courier Post failed to meet its obligation to deliver overnight. After receiving your email, the non delivery was escalated with Courier Post and feedback received during the investigation was communicated back. It's pleasing to note that the parcel was located and delivered early Wednesday afternoon. We trust courier service improves and future overnight delivery obligations are met. Thank you for your continued support.
Speedy delivery
11. Mai 2021
Great as always
9. Mai 2021
Great value and fast delivery!
8. Mai 2021
Always reliable service
7. Mai 2021
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