Peter Best Insurance Services Bewertungen 

I have had my classic car insured through Peter Best for many years and have never found a reason to change. The renewal process is straightforward, queries have been quickly dealt with and the cost is competitive for the services provided.

A Peter Best computer offered a quote to renew my car insurance. I replied to the computer accepting the renewal quote. It invited me to pay the premium on line, which I did. Subsequently I received an invite from a Peter Best computer to log in to access my new car insurance documents, which I did. On NO occasion did I communicate with a human.

Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standard form information thoroughly and patiently. Also mentioned option of
agreed value cover not evident on price comparison site
which I could take up. Considerate and friendly service.

Simple easy way to insure my motorcycle

A complicated problem (for me) dealt with simply and quickly by Chloe. Thank you so much for your patience. Brilliant service!

Efficient, friendly staff.

Illegible e-mail attachments ; website uploads that don’t work off iPhone ; ignorant and unprofessional callcentre staff ; 14mins wait for an answer despite being ‘1st in the queue’ ; online chatbot that goes round in circles - then hands you to an assistant that doesn’t reply… Got a confirmed quote from them via GoCompare with an underwriter known to me ( Sabre ) as I have x5 car and x2 bike policies… They took my premium ; sat on it for x3 weeks - then said Sabre wanted the DVLA check-code licence verification… No idea why as I’m already insured by them via another broker on another car… Sent them the doct… Heard nowt… Spend £100+ of my hourly charge-out rate chasing them… Only to be told that they ( PBIS - not Sabre ! ) could not provide cover - with now x3 working days to renewal… ! I’ve worked in Essex ; and for small companies ; and sold GI insurance to 400,000 customers… This outfit are piss-poor… ( And I want a surname for ‘Molly’ if she bothers to respond btw… )

The agent, Kelly Bannon, was polite and efficient and was able to sort out a difficult situation completely without fuss to my satisfaction

Harry was very helpful when I called to complete my car insurance purchase.

Very competitive quote not a lot more than last years price. Easy to renew very good service.

Cost very competitive Good value

As always, Peter Best were professional, efficient, friendly and above all, very competitive pricing.

There is nothing, and I mean, nothing worse than recieveing an email inviting you to renew your policy and being informed how easy it is, "just sign in to your account and open the invitation", then when you do just that there is no invitation ANYWHERE and finding the phone number is a bit like running round a maze. I went to the chatbot but was only allowed to ask questions that were already in the system, obviously there was no, "where's my invitation". I was then advised by the bot to call using WhatsApp, why? What the hell is wrong with using a phone instead of an app on a phone? I can't tell you how annoying this is to non tech hostages. After trawling every inch of your email I managed to find a telephone number tucked away, obviously they don't want us to use it, and I called the "sorry you are in a long queue" number. Eventually I got a human, who, after several minutes informed me my invite had not be loaded to my account as it claimed and she would have to try and do it so could I wait a couple of days and try again. Reluctantly I agreed to do this and broke off the call. Low and behold 15 mins later my invite appeared by email, YAHOO !!!! Why companies allow tech to take over and deliver a worse experience I will never understand. What should have been an easy process became a small nightmare and it will affect my relationship with Peter Best Ins. going forward

Very clear conversation with Richard when renewing my motorcycle policy. He understood my needs and managed to get a discount on the policy . Very satisfied with the renewal experience

Peter Best - a baffling company. Bought a new (old) car for use by me, my wife and my learner driver son. Found Peter Best via comparethemarket. Signed up for the insurance, made my payment, all fine. Then got a call from Peter Best, saying that they had failed me on three counts - two were admin oversights at their end (!), which I could rebuff, the third was saying that my wife has an unspent speeding ticket which I had not declared. No she does not, I said, I have just checked. Yes she does, they said. So I agreed to go away, check again and provide proof. I did this, her record is clear, I spoke to the DVLA myself and they provided a document to show that we are clear. Then today, over a week later, I get a sniffy email from Peter Best demanding almost £90 - £37 as an extra premium for an undeclared conviction, and £50 'admin fee' for taking my money. Appalling. However, life is too short, it is clear from my previous interactions with them that I will never win, so given I'm busy (four kids and two businesses) and they don't listen, I just paid it for a quiet life - time spent has to balance out with value gained. So I paid the fine, despite clutching a document telling me that we have no conviction. I elected instead to take five minutes to tell the sorry tale on here and leave a one star review, as Peter Best can live with that for longer than I will have to live with my one year policy. Trust is gone, I won't use them again, I would urge you not to, either. There are many insurance companies out there so why would I or anyone use one who don't care for evidence and simply want to rinse me for money figuring ultimately I can't win? So use one of their competitors. I will never use this dishonest, dishonourable company again. I had assumed when they called originally that they would be asking for my proof of no claims discount. But no, they never asked for that, they just want to issue unwarranted fines. Awful. Enjoy your one star review, Peter Best. And no, I don't want to call you to discuss it - I tried that last week, you weren't interested. Ship has sailed and all that.
I have emailed asking for bank details so I can send them their £90. Fervently hoping that that is our last interaction.

Response to Peter Best Insurance’s reply: the DVLA told us that we are clear, sent us a copy of our record showing no convictions and we forwarded same to you. We then received no contact, no reply, simply a bill. So while I appreciate the waiving of the fee (hadn’t realised you were doing that, was just waiting for another charge), at the very least your comms could take some work - leaving the customer feeling they were right but ignored is only going to lead to a poor review and a lack of future business in 2026. Is what it is at this point.

I AM SURE THE INSURANCE COVER PROVIDED IS VERY GOOD, THO' FORTUNATELY i HAVE NOT NEEDED TO TEST THAT ASSERTION.

WHAT I FIND FRUSTRATING IS THE VERY CLUNKY, DIFFICULT TO FOLLOW WEBSITE, WHICH DRIVES ME BARMY WHENEVER I GO TO IT.

Really easy to deal with at a reasonably price