Excellent experience. Invoice arrived promptly. Easy to pay. Much easier than dealing with the clinic directly. I have used doctors that do their own billing and this is far superior.
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Das sagen Bewerter
I was not happy with the automated payment service. three different credit cards were rejected. However, I was called directly by Mr Harish Rawat who took my payment over the phone. He was courteou... Mehr ansehen
Unternehmen hat geantwortet
The billing process was fine but my health insurance requires an address and phone number of the medical provider or I can't claim. I did send a request for help to the support email but have heard n... Mehr ansehen
Ajay was clear and concise about possible reason for why I was unable to make payment online, but he quickly assured me that I could make payment whilst on the call with him. Process was quick and eff... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Patient Billing is a leading UK medical billing and payment collection service dedicated to helping private healthcare professionals streamline their revenue cycle and improve cash flow. We provide a fast, secure and personal end‑to‑end billing solution for consultants, clinics, hospitals and private healthcare groups, reducing administrative burden so you can focus on patient care. Our expert team has over 50 years’ combined experience in medical invoicing, insurer liaison, clinical coding and payment collection, ensuring invoices are maximised and accepted first time. We issue electronic invoices to self‑pay patients, insurers and embassies with strict credit controls and ethical debt collection practices. With secure 24/7 access to live accounts, analytics and custom reporting through our online portal and phone app, clients benefit from real‑time transparency and improved financial performance. We maintain industry‑low debt levels (typically below 0.5%) and offer dedicated support and fee schedule optimisation to maximise revenue. Patient Billing’s services are trusted by private healthcare providers across the UK and designed to enhance both practice efficiency and patient satisfaction. Discover how our tailored medical billing solutions can transform your financial processes today.
Kontaktinformationen
Unit 9, K D Tower, HP1 1FW, Hemel Hempstead, Vereinigtes Königreich
- 02071186222
- info@patientbilling.co.uk
- patientbilling.co.uk
3.8
Gut
36 Bewertungen
Hat 10 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent experience
Excellent experience. Invoice arrived promptly. Easy to pay. Much easier than dealing with the clinic directly. I have used doctors that do their own billing and this is far superior.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Patient Billing Ltd
Thank you for your great feedback. We’re really pleased you found the process straightforward and easier than dealing with billing directly through the clinic. We appreciate your support and are glad you had such a positive experience with Patient Billing.
Medical Provider Info Not on Invoice or Receipt
The billing process was fine but my health insurance requires an address and phone number of the medical provider or I can't claim. I did send a request for help to the support email but have heard nothing. I can't be the only one experiencing this problem. What is the point in having medical insurance if you can't claim?
6. Mai 2026
Rubbish customer service
This company has a practice of calling, hanging up when you answer and logging it as a contact.
Then they send you an email saying you haven't responded to an invoice that they have previously sent you (which they haven't).
On the email, they include no details of the procedure that they are contacting you about.
You then have the choice of paying it blind, or chasing them for further details, which is time consuming and annoying.
I have never yet had a straightforward communication with this company, and their customer service is shocking.
11. Mai 2026
I can never pay
I can never pay, easily. When you send for the verification code, you can't get back to the page to pay. I've needed two machines. Ridiculous.
4. Mai 2026
Antwort von Patient Billing Ltd
Thank you for your review. We’re glad you found the service fast and efficient.
The invoice too 6 months to arrive. …
I had an appointment with my consultant in November 2025. I had to actually ask for the invoice - it arrived in May
1. Mai 2026
Antwort von Patient Billing Ltd
Thank you for your feedback. We’re pleased to hear you found the payment process quick and easy.
Easy to use app
30. April 2026
Antwort von Patient Billing Ltd
Thank you for your review. We’re glad you found the Patient Billing app easy to use and appreciate your feedback.
App bad, person good!
I was not happy with the automated payment service. three different credit cards were rejected. However, I was called directly by Mr Harish Rawat who took my payment over the phone. He was courteous and pleasant.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Patient Billing Ltd
Thank you for your feedback. We’re sorry you experienced issues with the automated payment system, but we’re pleased Mr Harish Rawat was able to assist and make the process easier for you. We’ll make sure your kind comments are passed on to him.
Good experience …
The bill arrived a little later than expected but that's preferable to an immediate request for payment. It was extremely easy to pay online, saving time and money for all concerned.
5. Mai 2026
Antwort von Patient Billing Ltd
Thank you for your feedback. We appreciate your patience and are pleased to hear the online payment process was quick and easy to use.
The billing is confusing
The billing is confusing - dates aren’t clearly shown and it is hard to match appointments to bills. They come weeks and even months THS after the event.
29. April 2026
Antwort von Patient Billing Ltd
Thank you for your review. Glad you had a quick and easy experience with Patient Billing, we really appreciate the feedback.
Glitchy tech
I am not sure if its because I don't have a large private practice and hence they can't be bothered to chase my billings or whether they would be just as slow if I did but am not 2 words: not impressed!
Their app is not really fit for purpose.
6. Mai 2026
Antwort von Patient Billing Ltd
Thank you for taking the time to share your feedback, we're sorry to hear your experience hasn't met expectations, and we want you to know that every client matters to us regardless of the size of their practice.
We hear your concerns about the app, and we're pleased to let you know that a significant update is currently in progress. We're working hard to improve the experience and ensure it's genuinely fit for purpose for all our users.
We'd love the opportunity to address your billing concerns directly, please do reach out to our team (feedback@patientbilling.co.uk) so we can make sure you're being looked after properly. We hope the upcoming changes will give you a much more positive experience.
Sachin Grover help me to sort my…
Sachin Grover help me to sort my payment receipt very professionally
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Patient Billing Ltd
Thank you for your feedback. We’re glad Sachin Grover was able to help you sort your payment receipt professionally through our medical billing service.
Efficient payment
Sachin Grover dealt with my payment in a friendly & efficient manner.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Patient Billing Ltd
Thank you for your feedback. We’re glad to hear Sachin Grover handled your payment in a friendly and efficient manner through our medical billing service.
Clear and easy to use.
26. April 2026
Antwort von Patient Billing Ltd
Thank you for your feedback. We’re glad you find our medical billing service clear and easy to use.
Patient billing cherry pick
Patient billing cherry pick, they only bill the insurance patients properly. They do none of the hard work involved with Arab embassies or even the US embassy and have no idea how to bill these payers. Likewise, they will send a self pay a bill once and then do nothing further. Pretty useless as you can do your own insurance billing very easily in HealthCode or Semble
4. Mai 2026
Amazing service
Amazing service! Deals with all my billing promptly. Efficient and under the radar
4. Mai 2026
Antwort von Patient Billing Ltd
Thank you for your feedback. We’re glad our medical billing service is handling your billing promptly and efficiently.
The billing was incorrect
The billing was incorrect. I was told it would be corrected and then it wasn't and I had to ask again.
2. Mai 2026
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