Panasonic Uk Bewertungen 

Don't bother buying one of their microwaves. Bought one Nov 2023, not even 16 months of light use and it started sparking inside. Told it's too dangerous to use, but it's outside of their 1 year warranty so they can't do anything about it. I don't think it's acceptable for a microwave to be not even 2 years old, and to be so damaged it's a fire hazard. My last microwave (not panasonic) lasted 4+ years.

If it were possible to award zero points I’d give zero to Panasonic UK. It is a horrible company to deal with. Having purchased a Panasonic Microwave less than 4 weeks ago the device stopped working. After over an hour and a half providing photos, detailed explanation of what I was trying to cook, serial numbers, store receipts, images of the wave guide deflector?, and tons of personal details they said before they could provide an “uplift” voucher to get the microwave replaced I’d need an invoice. Sainsbury’s (where I purchased it from) don’t provide invoices.
After telling them this they “couldn’t help”!
Absolutely rubbish company

Had trouble registering the TV on the website. After a bit of trouble I managed to do it. TV works really well. Looks good and easy to set up. Will see how it works over time.

I have ordered a DVD (unfortunately before checking the reviews on Trustpilot) which has a Panasonic 5 working day maximum promise of delivery, so due tomorrow in theory.
Not having had any communication since purchase I called Customer Services in Romania who tell me that the DVD has not been despatched, despite it being in stock, and promises it'll be 'escalated'. Based on the reviews here this is meaningless.
I'll give them 2 more days and then ask Paypal for a refund.
I can only assume that since the UK arm was dissolved in 2023 (due to Brexit) and now appears to be based in Holland service has become a black hole.

Update: I decided I wasn't going to wait so 11/03/25 contacted Paypal to ask them to retrieve my money... within an hour of Paypal asking Panasonic by email 'what is the problem' I receive a notification from DHL that they are WAITING to receive a parcel from Panasonic.... sorry, too little too late. The notification that they are means nothing, in reality.
The parcel should have arrived today at the very latest, according to the Panasonic website ....if they wanted to save the sale they should have let me know they had a problem.
I have bought (and installed) a new DVD from Richer Sounds, made by a British company called Majority. It has a better 3 year guarantee and is cheaper! I should have started with them in the first place.. lesson learned.
Further Update -12/03/25: So having obtained the parcel from Panasonic DHL claimed to be delivering it today before 8pm.
No courier visit occurred and, at 8.22pm, an email notification arrived that they have delivered the parcel to someone called Lynn?
Between the two of them... what a **** show!

My 3 year old panasonic combi microwave failed. Have had a frustrated search for new one as not built to same standard. Eventually bought new one same model as like the way it works. Have returned it after 2 days as the grill stays on in convection mode, so burns everything not good

I purchased a water flosser two weeks ago but changed my mind and haven’t opened it yet. Unfortunately, I was too late to cancel the order. I contacted customer service, and they informed me that they don’t usually refund water flossers. I explained that the product is brand new and unopened, and even sent them pictures, but received no response. I followed up by calling multiple times, and each time they assured me they would get back to me, but still no response. This has been an absolute scam. I would not recommend buying anything from them—it’s a waste of time, energy, and money.

Reading customer experiences of their products bought from Panasonic Can I just say that you're ALL WASTING YOUR TIME as every time you ring customer services and think that you just might get through to someone in the UK think again! As Panasonic in Berkshire UK which have two huge
offices MAXIS 1 & 2 DO NOT have Landline numbers (even though the number in the user manual says Panasonic UK phone number) And if as I did sent x 2 letters to Berkshire one of which was signed for next day for zero response from them! So when you do ring you'll ALWAYS be directed to Transylvania in Romania or some other such place you will get constantly fobbed off by Mike Bill Dave Kate Jim or whoever none of which are English and be told 'Its because of misuse, user error, it's your fault, the device/unit is fit for purpose, and we will not refund/replace and you will go round in ever decreasing circles until you disappear up your own you know where! EVEN IF IT'S BRAND NEW as was the case with a Combination Microwave I bought and received from Panasonic Direct on 2/10/24 (and which has been packed back in its box since 13/10/24) after finding a fault with it after being used for just 7 minutes! They will suggest (as in my case) 'you can have the unit inspected by our authorised service centre' which for me was North west appliance Repairs (NWAR) in Preston and if you read reviews you wouldn't have them inspect a teapot! OH! the collection/delivery will be paid by YOU which is in excess of £90 and if they don't find a fault you will be further charged! I sent 50 emails and made as many phone calls to Panasonic and got NOWHERE! So decided to contact Halifax Bank on 12/11/24 re: Section 75 This was activated on 26/11/24 and after sending copies of these sent/received emails/videos/scanned copies of letters that were sent to Panasonic Berkshire along with screenshots of reviews on this platform & NWAR reviews & spending hours on my laptop uploading them over weeks The Halifax bank have decided:
'Under Section 75 we have to establish whether the merchant has breached or misrepresented a service. Therefore, based on the documentation provided, I cannot accept that a breach of contract or misrepresentation has been proven, as it appears the merchant have fulfilled their contractual obligations by requesting an inspection to be completed to determine if the fault you are experiencing is from a manufacturing defect or not. This response was received on 13/12/24
Clearly Panasonic have sweet talked The Halifax Bank and they have taken sides with the big company not the little customer! And because I haven't had the appliance inspected for reasons highlighted above and after a follow-up call today 23/1/25 the case is basically closed!
So folks what I would suggest is certainly if the TV/Bread maker/Microwave/Radio is dangerous a trip to the local tip may be in order otherwise trade it in for a broody Hen and write it off as a bad experience! Buy your products from any other maker Sony Samsung LG Sharp Beko Toshiba Kenwood Swan Tefal Bosch or whoever but DO NOT BUY PANASONIC PRODUCTS AS ONCE THEY HAVE YOUR MONEY THEY WASH THEIR HANDS OF YOU AND YOU WILL JUST BUY A WHOLE BUNCH OF STRESS AND HEARTACHE!! And Panasonic won't be bothered by these reviews (see how many responses there are)! as they will still sell 1000's of products and then the -tve reviews on this and other platforms will continue to grow! And if you think 'maybe these 100's of reviews could be wrong I'll go buy a Panasonic product'? Might I suggest taking your cash and deposit it in the nearest bin or post it in the nearest grid outside your home!!

Date of experience: 02 October 2024

Update 2/3/25
The above was my experience of Panasonic and their customer service which is as you're all aware is abysmal!
After getting fobbed off by both Panasonic and my banks Section 75 I have unpacked the microwave (18/2/25) and decided to start using it again despite the gap in the door and noticed also today 2/3/25 that the turntable works intermittently in that it jerks round and takes 15 secs to make 1 full rotation! This microwave oven has been used for a total of less that an hour since 2/10/24! There's no point in ringing Panasonic UK and speaking to Judy Dave Mike or Ben in Transylvania as they will just fob me (and you) off again and they'll suggest you get the item checked by their authorised engineers to look at it to decide that there is nothing wrong with it! And don't bother contacting Panasonic Berkshire as You've got more chance of turning into a pineapple! Just accept that Panasonic UK..Sorry Romania and their CEO Mr Yuki Kusumi are laughing all the way to the bank because mugs like us continue to buy this rubbish which ultimately will end up at the recycle centre ! All you can do is spread the word so that hopefully Panasonic will GO BUST!!

Impossible to contact by email.
Unable to complete registration of new appliance online.
No online support available and unable to access customer service telephone support opening times.
Sent two emails via complaints email address but both rejected.
James Burtrand

Really need black stars
Quick answering
But
1st sales person
Didn't know about latest camera, I didn't have model number, but said it started with s, got spoken to about g series
2nd sales person
I found the model number, spoken about wanting latest technology, tried to sell me 3 year old different type with lens package, as s1rIi out of stock!!!!
Plus could not answer about if you do professional and amateur lens, as I only want professional.
Just spoken about number of lens in whole range
Little tip
Listen, understand, provide

I purchased an all singing and dancing PANASONIC MICROWAVE from JOHN LEWIS in July 23. It roasts and grills as well as microwaves. In January I noticed the door has dropped about 8 mm and closes on its own, whilst I take food hot food from the oven.
I complained to John Lewis whose company arranged for Martin Dawes to collect it for testing. Martin Dawes tested it and said nothing was wrong and the door is not guaranteed. I contacted John Lewis who advised I go back to Panasonic.
Panasonic now say there is nothing wrong with it even though the door has dropped and I sent them a video of it
What a waste of money. The door can only open by pressing a button. The door moves up and down and there is nowhere to tighten the hinges.

Terrible customer service. Reported a faulty item, and they deemed it wasn't faulty, without even testing it!

Steer clear of Panasonic, they are a joke. Looking at other reviews on here, I'm surprised they get away with such poor practices.

Purchasing direct from Panasonic UK was a massive mistake. Lots to comment on but they have wasted hours of my time already avoiding their basic legal responsibilities to offer a refund under UK consumer distance selling laws.

In essence they either don't understand their obligations under UK statutory law or they have an internal policy that actively obfuscates it to deny the customer their rights. I asked direct questions to them about their obligations under distance selling regulations and their responses consistently avoided the uncomfortable reality that the position they held was not legally defensible. Shameless.

It baffles me the reputational damage they are willing to sustain fighting over simple transactional matters set out in UK law.

I've had more reasonable and productive conversations with the bread maker than I got out of the 'customer service' team. Genuinely the worst customer service response I've had in living memory.

Please avoid Panasonic. It's no longer up to modern standards and doesn't respect it's obligations under UK law.

Next steps are visa take back through the bank or small claims court. Utterly shameless trading practice.

SD-2501 Breadmaker
Small plastic latch (not fit for purpose) on the seed dispenser broken. Not available, seed dispenser £30 plus for complete dispenser just for a latch costing pennies. Machine cost over £200.
Panasonic come on, look after your customers.

Bought a Combination microwave. It went faulty in warranty and went for repair Came back still faulty and out of warranty. Customer service is non existent. All they would offer was another repair even though their own repairers said they couldn't do anymore. 6 weeks later and still haven't got a my microwave back.

Purchased a sound bar only had it 4 days and it stopped working ,very poor quality ,cannot recommend this company.

purchased a 55" led TV which instantly had a problem, tried everything they suggested until in the end I requested a replacement item, their customer service is terrible and I am still waiting to return the product due to poor communication and a disregard for common sense, do not buy from them direct like I did, if you want their product buy through someone like Amazon. I won't be touching Panasonic again.

I have recently bought a Panasonic TV (TV-43W90AEB).
This works with Fire TV OS. Firstly, don't buy a TV with the Fire TV OS unless you are an Amazon fan. The TV won't be fully functional without an Amazon account.
The Freeview tuner is not fit for use. I have to use a separate standalone tuner to access terrestrial TV,
The advertised 178 degree viewing angle is fictional.
The picture is just okay.
This a promoted as a flagship Panasonic device. This is laughable.
I cannot recommend this TV.

Microwave is less than 3 months old - damaged door. Wanted a million photos but none of them were good enough, made suggestions about 'mis-use' and a was a tactic to avoid doing anything. Advised me to keep using it but it blew the house electrics. Save your heartache and buy a reputable brand.
Waiting for my Bosch Oven to be delivered.
Happy to amend if there is a resolution.

What a joke, Panasonic microwave blew our electrics, microwave now dead and door won’t shut, bought 31/10/24 curry’s not interested as over a month old, Panasonic messed us about with engineer booking and had to chase up several times, now told they only have one engineer working in Wales and he can’t get to us until 12/2/25.
Absolutely useless customer service and not good enough. Bring back the good old days when you took things back to the stores

It is unusual to be able to talk to a person these days. I had a query about warranty registration and my call was answered in about 30 seconds and my query resolved immediately.
By registering on the Panasonic website I received a discount code which meant that purchasing directly was cheaper than any other retailer. I was also impressed by the speedy delivery. I received my items within 2 days.
The only reason for the 4 stars and not 5 stars is because I was told I would only get 12 months warranty. But on checking my order confirmation it clearly says Technics headphones get 24 months. The website is unclear on this and customer service staff are not correct.