Panasonic Uk Bewertungen 

Bought a pair of Technics/ Panasonic EAH DJ1200 headphones to replace my old Technics/ Panasonic RP DJ1200 headphones. The locks on the ear cups didn't work so returned to vendor - who agreed they were faulty and sent a new pair. New pair had same problem. Contacted Technics/Pansonic UK to find out if the vendor and I had been victims of a bad batch or if issue was design flaw on/around 6.9.26. Was asked to send a video by return of email (which I did) but heard nothing back and chased on 15.9.26. Was told to send video again and/or contact them on Whatsapp. I replied with video by return of email again and started Whatsapp convo. There was no email reply and the 48 hour conversation on Whatsapp was characterised by the people (or, quite possibly, bots) who replied failing to read my messages properly. Eventually I was asked to send the video. I replied that anyone looking at the start of the chat would see that that was the very first thing I did. Nonetheless, I sent the video again (and an image of receipt and my postcode) and got assurances the issue would be 'escalated', 'sent to the technical team' and I'd receive a reply by email. 12 days later, I've heard nothing. So, apparently faulty headphones and awful customer service. Shame on you Technics.

I will never buy Panasonic again. I thought they were good. I've used them for almost 30 years. I spent 1.5h on WhatsApp six weeks ago uploading loads of videos proving the £1100 TV is not working. Finally today and I got an email that a repairer will be in touch but no mention of a loan TV. They are unbelievable.

Purchased a new Panasonic CT56RB 4 in 1 Microwave directly from Panasonic. Microwave seems great if you can open the door without it sliding all over the worktop.
I spoke with their customer service, asking whether the wrong feet had been used as the feet are tiny and smooth (not safe to try to open whilst holding food and needing to hold the microwave to stop it from slipping at the same time). I was told that I shouldn't place it onto a smooth surface like a worktop and that it was my fault that the microwave was slipping.
I explained that previous microwaves had been ok including the one that it had replaced which was from Panasonic and that worktops need to be smooth for hygiene purposes. As it happens, it does have a slight texture unlike granite, but obviously it's still too smooth for a cooking implement that should be able to stay in place.
Apparently I was talking to Kamal but it seemed to respond like AI or a young child even though he responded with saying he was a human.

I was told that they use smooth feet to reduce their costs, putting the problem back onto the customer to have to purchase a non-slip mat.

"To keep costs down or facilitate easier sliding for ventilation cleaning, the rear feet are often molded smooth plastic rather than grippy rubber."

Very disappointing, won't use Panasonic again. Won't be buying this for other family members.

Panasonic used to be a good brand but I can't say that's the case any more from this experience.

The one star is due to the design issues and the customer service (Kamal) who left prior to me being finished. Because I typed something else, an Isla then joined the chat and whilst she appeared to have intelligence and was friendly, something the last person was obviously lacking, she was unable to help other than to state that she would pass on my concerns to the design team. She did have a closing statement:

"I see, but no, do not please think you have been blamed. It is not your fault and accept my apologies if you have felt this way. Let us agree that the design is not the best for you, but does it cause a big issue for you?"

I would argue that the design does not meet the safety requirements and so it's not just a design that doesn't work for me.

For safety reasons, if you are thinking of buying this microwave, you need to buy a non-slip heat protective mat for it to stand on - or place it on the floor!

My experience is not unlike others on here, so same complaints, different problem! Mine was a microwave purchased from Currys within the warranty period BUT I didn't have a receipt and Currys couldn't find the transaction. They eventually did and have agreed to fix the internal light which has blown. That said Panasonic were NOT for helping me if I couldn't find the receipt despite the fact a sticker on the door told me when the machine was made and it was well within their warranty period. Extremely polite AI responses but NO human involvement and NO willingness to help! Poor service, poor products and poor cusumer if you've bought any of their crappy products!!

Very disappointing experience overall.

From early on, I noticed occasional Bluetooth disconnections that would interrupt the continuity of the music. At first it seemed minor, but over time a more serious issue became clear — there is a noticeable audio delay, especially when watching videos, which makes the speaker frustrating to use.

This is not something you expect when buying a Bluetooth speaker. Basic audio sync and stable connection should be standard.

What made this even more frustrating was the amount of time I had to spend trying to demonstrate the issue. I recorded multiple videos, tested with different devices, and followed all the troubleshooting steps provided. Despite this, I was repeatedly told that this behaviour is considered “normal” by stating that “ a slight delay can occur during Bluetooth video playback, and the SC-HC2020 has no separate audio-sync adjustment.”

I was also told to try using the AUX connection when precise picture and sound synchronisation is required. I am sorry I don’t assume when buying a Bluetooth speaker, there will be a delay and have to use AUX cable which doesn’t exist in my devices anymore.

I even demonstrated them the one of the cheapest Bluetooth speakers on the market has much better connectivity than this fairly priced unit.

At that point, it became less about the product itself and more about the overall customer experience. The responses felt dismissive, and the issue was not meaningfully addressed.

In the end, I spent more time trying to prove the problem than actually enjoying the product.

Expected a higher standard from Panasonic in both product quality and customer support.

Thanks,
Muhammed

My very expensive microwave has started to corrode in the inside back where it joins the flat base at the bottom. It's eight months old, and the interior is spotless apart from the rust. The so called customer service were completely unhelpful and implied several times that it is me that's at fault. "How often do you use it on full power?" and it needs to be kept clean and I may have used abrasive cleaning. All absolute rubbish. And the one about the "full power usage?" Are they for real? They have more or less declined any responsibility for this rusty microwave. They are subject to moisture all the time which I dry the interior off with paper towel afterwards. Terrible company. Will not be buying panasonic ever again. Rant over.

Have a tv that wouldn’t tune to non freeview stations.
Phoned the helpline at 10am on a Monday phone answered within a minute. Spoke to the agent and she spent an hour and sorted the problem
Wish all companies would act like this.

I am DISGUSTED at Pansonic's lousy and evasive customer service. My mother bought a Panasonic microwave less than 6 months ago which she has used following the manufacture's instruction. It is now not working correctly and the company are doing everything to worm out of replacing the item. Their customer service is evasive and impossible to speak to anyone. they have no email for sending a written complaint. AVOID

DO NOT BUY ANYTHING FROM PANASONIC. Panasonic used to be good years ago just like NOKIA. Panasonic TV's are so rubbish. I had a panasonic Tv model number JX800 series LED TV Its been the worse TV i ever had so slow to respond panasonic use to be good.. AVOID PANASONIC.
I email them and they ignore me not interested.
PLEASE BUY HISENSE TVs i find hisense tv much faster and better. I never buy anything panasonic ever again. Even currys dont sell panasonic tvs in store.
Keep away from PANASONIC TV'S Buy other better brands

Bread maker lid broken after 1 use and will not replace under warranty. Apparently the lid is an accessory therefore not covered under warranty what an absolute load of rubbish do not buy from this company.

Just one major problem - bought latest model of microwave with air fryer-- a rather complex machine with many programmes -- reads well in adverts but -- no operating manual supplied with this £375 machine . How on earth does an 89yr old get to grips with this - very little computer knowledge and terrified of not being safe. Tried all avenues so far without success! I find it inconceivable that a product like this can be sold without instructions. Can anyone help -??

Panasonic air conditioning unit!

Poor, poor, poor…we paid a lot of money for this unit, which has needed two new parts which cost close to £2000 and still not working!
We will be replacing this unit with a decent brand which Panasonic are not, and will definitely be steering well away from buying anything related to Panasonic again!!!
Poor, poor, poor!!!

Bought a Panasonic microwave no instructions in box my phone doesn't download QR codes customer services sent me PDF but I don't have a printer they told me to take the PDF to a print shop and pay to have it printed off bloody cheek it's 88 pages long stay away from these people they don't care one bit about their customer's I will be telling people to stay clear of panasonic 🤬

I rang customer service for an update on delivery, as I had not heard anything. That was a mistake, as CS knew no more than me!

I’ve given 4 stars, as the item is now out for delivery. So, there was no real issue. Even so, it took the best part of half an hour to get nowhere with CS. A waste of both their time and mine.

My breadmaker is a nightmare now, I complained to Panasonic and they just strung me around and never did nothing. I am disabled and they blamed me for not my ingredients in properly but I said I use pre packed bread mix so I have so it's pre mixed. I told them the breadmaker is needed to aid me for my disabilitys.
Dont buy from Panasonic they won't hold their support pledge up

Dreadful experience. Meant to be quality brand. Very expensive camera has issues after 2 uses. Will not replace only repair. Absolutely appalling customer service.

I purchased the Panasonic ER-DGP84 clipper for nearly £180. While the motor is powerful, the engineering and charging display design are absolutely shameful and misleading. The front panel features two identical slots, leading any customer to naturally expect a red light during charging and a green light when completed. Since I never saw a green light, I genuinely thought the device was faulty and was actively writing a return letter to send it back.By complete coincidence, my iPhone's AI assistant double-checked the official technical manual for me and stopped me, explaining that the top slot is just a fake printed icon for show, and the red light simply turns off when fully charged. It is unacceptable that a famous global brand like Panasonic creates such an anti-consumer experience on a premium item, to the point that a customer needs Artificial Intelligence to figure out the product isn't actually broken.Furthermore, these import models are being sold in the UK with European/Italian plugs, forcing customers to waste time and money buying separate adapters just to turn them on. Panasonic needs to fix this terrible design logic immediately. 1 star for the ridiculous stress caused to honest customers

Order number: PS7435105-1783688676

I bought the Panasonic SD-PN100 bread maker for £98.99. On only the second day of use, the dough overflowed inside the machine. I contacted Panasonic support immediately because I wanted to arrange professional cleaning and was fully prepared to pay for it.

Instead of giving me a clear solution, support kept me answering pointless questions for around 90 minutes, supposedly to “collect information”. They then informed me that the issue was not covered by the warranty. This was completely irrelevant because I had never demanded a free warranty repair. I repeatedly explained that I simply wanted the machine cleaned and was willing to pay.

Panasonic then referred me to a service centre on the other side of London. After waiting three days for a response, I was finally told:

“The call-out charge will be £144 (non-refundable), in addition to the cost of any parts required for the repair.”

Or, if I transport the machine to their workshop myself:

“The inspection and labour charge will be £108 (non-refundable), plus the price of any parts needed for the repair.”

Let that sink in: the bread maker cost £98.99, but Panasonic’s authorised service wants £108 merely to inspect it — before charging for any parts. A home visit would cost £144, almost 50% more than the entire appliance.

So after buying a brand-new Panasonic product, using it for two days and immediately asking for paid assistance, the “solution” offered was to charge me more than the full price of the machine just to inspect or clean it.

This is not customer service. It is a system designed to make repair economically pointless and push customers into throwing away almost-new appliances. The support process wasted my time, ignored what I was actually asking for, and ended with a completely absurd quotation.

Why sell a bread maker for £98.99 when your authorised service charges £108–£144 before even carrying out the work? Absolutely disgraceful after-sales support.

Rang Panasonic about a microwave that had been supplied with a part missing. They told me I would have to pay to buy the missing part….totally ignoring the Consumer Rights Act 2015. Have always bought Panasonic products but this will be the last…..

Tried to write to their customer service on the official e-mail but this was rejected because there was no incident number which of course they would not give so you are stuffed. Please twice before buying Panasonic

Panasonic NN-CD58RS microwave.

An appliance which ticked all the boxes .

2 issues which need to be resolved by the manufacturer.

1 First machine the front left foot did not reach the countertop. Result a severe wobble. Microwave returned to dealer.
2 Second machine same as first, but not as severe. Machine kept how many machines can be returned, until you get the machine paid for "no faults"

Full user guide no longer available on web site as directed to. Contact Panasonic direct and they will guide to the page for the user guide.

If this is the best Panasonic can do, time to use other suppliers of electrical equipment, who know how to make there own products work, and not leave it to the customer to sort out there problems for them.