Pabau Practice Management 

I’ve been with Pabau since the very beginning at Newcastle Skin Clinic, and it’s been an outstanding experience from day one. The platform’s features are second to none, it truly streamlines every aspect of my business, from client management to reporting and marketing. The team are always helpful, knowledgeable, and quick to offer advice whenever I need it.

Pabau has evolved alongside my clinic and continues to make running a busy aesthetic practice so much smoother and more efficient. I couldn’t recommend it more highly.

I’m truly grateful for the support I received during the online meeting with Bryan, he made me feel comfortable and answered all my questions with care and professionalism. Such a pleasant and reassuring experience!

Very good app- has a lot of variety and useful options

I had a great experience with Eva, Bryan Baker, Dora and the whole Pabau team everything was set up for me effectively and swiftly.

Bryan was extremely efficient and helpful, making the process very clear & pleasant . Really professional, great knowledge on the questions I needed answering.

Brain and Eva went above and beyond to set me up for success.

The team’s responsiveness ensures we consistently feel well supported and looked after.

We prepaid $3,470 for one year after being promised e-prescribe, payroll, U.S. lab integrations, secure payments with cards on file, and appointment confirmations. None of these features worked as described. My no show rate is now at 35%, higher than it has ever been. That is after changing some appointments and not documenting as no show because we spoke with the customers.

Text reminders were presented as a benefit, but we were told that every text carries a per message fee after the system was live. They claimed rates could be as lower per text but have never adjusted the price or clarified billing, even after asking in several emails. This is a major ongoing cost that was not fully disclosed in the sales process.

I was sold in a recorded meeting e-prescribe, integrated labs ( with every lab in the country), and payroll. I ended up purchasing separate software for payroll and e-prescribe. I did receive a partial refund for some of the additional costs.

Support has been inconsistent and ineffective. Our database of more than 2,000 patient phone numbers was corrupted when the system reformatted them into UK style. The fix resulted in 0 being placed in front of our country code. Customers are still saying they are not receiving appointment notifications.

We will pursue refunds and report this company to regulatory bodies in both the USA and the UK. U.S. based providers should think twice before signing, especially since the company does not allow a demo prior to purchase. That alone should be a red flag.

If you leave a review, they offer “credits” which count toward SMS and marketing costs. This may explain their high rating here.

Update 9/28/25: After I posted this review, Pabau’s COO suspended my account without notice, blocking all access to patient records and upcoming appointments. This retaliation against a customer review places patient safety at risk. I sent an email referencing his violation of Pabau's terms and services and violations of UK & USA regulations, and pictures from my staff and I being locked out of the system. Several hours later he granted access and emailed that I have only 7 days.

Legal Disclaimer: All statements above reflect my direct and documented experience with Pabau / Hambrand Technology Limited. They are supported by invoices, email correspondence, screenshots, and communications with company staff, including the COO’s written confirmation of account suspension. This review is factual, accurate to the best of my knowledge, and is provided for the purpose of sharing truthful consumer feedback.

Great experience, the team was able to promptly answer all my questions and help me with setting up the entire system. Quick, easy, throughout meetings!

Great service, very supportive and helpful!

I just want to say a huge thank you to Eva for all her help with my Pabau training. She was so patient, clear, and supportive throughout the whole process, and really took the time to make sure I understood everything step by step. Nothing ever felt rushed, and she explained things in such an easy way that made it all click. She also went above and beyond to answer my questions and show me little tips and tricks that will make such a difference in running my business. I left the session feeling much more confident and organised, and that’s all down to her. Honestly, she’s amazing – if you’re lucky enough to get trained by Eva, you’ll be in the best hands!

The team is excellent especially in the areas of training. The system is easy and simple to use and delighted I found Pabau useful for my business

I had a meeting with Bryan today and found it immensely helpful. He was patient, attentive, and came up with some excellent ideas. I truly appreciated the time he took to guide me through everything and to address all my questions thoroughly. I very much look forward to our next meeting, where we can continue to optimise the Pabau service even further.

I’ve been using Pabau for my phlebotomy business and the support has been excellent throughout. The customer service team are responsive, knowledgeable, and quick to resolve any issues. The webchat is a great feature — problems are picked up and followed through with clear communication and good follow-up.

My business doesn’t fit neatly into the typical way their system is set up, but the team have worked with me to create practical workarounds that keep things running smoothly. They’ve been supportive not only during the initial setup but also as my service has grown and I’ve added new offerings.

From a compliance point of view, Pabau is strong. The system includes lots of ready-made forms and processes that make it easier to stay organised and inspection-ready.

The only area for improvement would be adding more features tailored for mobile services. That said, the workarounds provided have been effective and I appreciate how open the team have been to feedback.

Overall, I’d recommend Pabau to any healthcare or wellness business looking for a solid, supportive system with a strong customer service team behind it.

Emily is amazing and very helped me how to use.

I have recently signed up to Pabau and can honestly say the whole team have been helpful and professional throughout.
Eve has been especially helpful with regular meetings to help me to onboard my business with the portal
I am not a techno phobe but some of the IT can be daunting. The team at Pabau have been approachable and helpful throughout the process. I am extremely happy with he service so far.

Very informative and supportive. All of the functions are explained in depth, and the system seems very easy to use. Staff are very welcoming and supportive.

I can’t praise this software and team enough! Everything is so well-organised and handled for me, which made the whole process stress-free. The 24/7 support is fantastic – every question I had was answered clearly, and all of my concerns were addressed and resolved with professionalism. This software has truly changed everything for my business, making it far more effective and allowing me to better support my clients. A special thanks to Eve, who supported me every step of the way. I felt guided and cared for throughout. I’m truly grateful to Eve, Marco and the entire team for their dedication and excellent service!

really easy to use, everythung is accessible and detailed, you can really tailor pabau to fit your business needs

The platform is great overall but still has some glitches that need to be fixed.