I’ve given two not one star as I’ve received two polite emails regarding my order of a nova screen which should have been delivered on 30th June.following 2 attempted phone calls with no reply I am c... Mehr ansehen
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Das sagen Bewerter
Firstly, I would like to say that the gazebo we purchased is of very good quality as well as being extremely beautiful. But, the delivery time was slow. The communication from outdoor iconic... Mehr ansehen
I order a Pergola, and paid for it as the delivery was before my wife's birthday, it is now 3 weeks late and still not arrived. The only number I can call doesn't go through to anyone and the second d... Mehr ansehen
Unternehmen hat geantwortet
Best price for quality product.Good communication with sales team.Only reason did not give five stars was it took longer to deliver than hoped for, but this may have been beyond their control.Otherwis... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Discover the potential of your outdoor space with Outdoor Iconic. We offer a wide range of premium outdoor living products, from garden furniture and saunas to hot tubs and outdoor structures. Whether you’re looking to create a relaxing retreat or a stylish space for entertaining, our products are designed to help you transform your garden into a vibrant, welcoming outdoor escape. Founded in 2023 by young entrepreneur Brandon Willshaw, we are a family-run, leading outdoor online retailer dedicated to bringing unbeatable prices directly to your doorstep. Our mission is to become the premier outdoor retailer in the UK, offering an extensive selection of high-quality products that enhance your outdoor living experience. We pride ourselves on reliable delivery across the UK, ensuring that your purchases arrive promptly and in excellent condition. Customer satisfaction is our top priority, and we strive to provide outstanding service at all times. Our knowledgeable team is committed to helping you find the perfect products to suit your individual needs and preferences, whether you’re looking for stylish garden furniture, luxurious hot tubs, or versatile outdoor structures. At Outdoor Iconic, we believe that your outdoor space should be a reflection of your lifestyle. We’re here to inspire and assist you in transforming your garden into a beautiful, functional space where you can relax, entertain, and make lasting memories.
Kontaktinformationen
Unit 1-471, 39 Ludgate Hill, EC4M 7JN, London, Vereinigtes Königreich
- sales@outdooriconic.com
- outdooriconic.com
3.1
Akzeptabel
32 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
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I’ve given two not one star as I’ve…
I’ve given two not one star as I’ve received two polite emails regarding my order of a nova screen which should have been delivered on 30th June.following 2 attempted phone calls with no reply I am concerned as the product is available with other suppliers. If I receive no delivery date this week I will be forced to request a refund
Sue spinks
13. Juli 2026
Bewertung ohne vorherige Einladung
Where is my Pergola?
I order a Pergola, and paid for it as the delivery was before my wife's birthday, it is now 3 weeks late and still not arrived. The only number I can call doesn't go through to anyone and the second delivery date has now passed, emails to ask for an update have been ignored I don't know where I stand.
1. Juni 2026
Antwort von Outdoor Iconic
Hi Michael, thank you for your feedback. I am incredibly sorry for the frustration this has caused, particularly regarding the delay for your wife’s birthday. We are currently navigating some logistical challenges and internal changes, which have unfortunately impacted our response times and delivery updates. I want to reassure you that we have located your order at the courier's depot and are actively chasing them to ensure it reaches you as a priority. As a gesture of goodwill for the inconvenience, we have also processed a partial refund. We are fully committed to resolving this for you immediately.
Slow delivery; Ascalon arch spikes too short
As with other recent reviewers, my item took longer to arrive than it should have. Ordered May 22; promised for June 1 to 3. A loyalty voucher arrived on May 29, before any sign of the item having been shipped. I went back to them and said I was hardly likely to use the voucher when my first order had not yet been sent. They apologised, blaming a reorganisation and change of ownership. Eventually arrived June 4. These delays will not be helping the new owners make a success of the business!
The item (Ascalon Vintage Arch) is fine except that the legs are too short. Only 6 inches into the ground is nowhere near enough for an item of this size. To be fair, the product description does say this, but it's still not enough to stop it tilting over too easily. I had to do some creative engineering to extend the legs.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Outdoor Iconic
Dear Tim,
Thank you for taking the time to share your feedback. Please accept my sincere apologies once again for the delay in receiving your Ascalon Vintage Arch; I know how frustrating it is to wait longer than expected, especially when marketing emails are sent ahead of your order.
We are currently navigating a significant internal restructure and change of ownership, which, as we mentioned in our previous communication, caused the disruption to our usual service levels. We are working hard to stabilise our processes to prevent this from happening in the future.
Regarding the arch spikes, thank you for the honest feedback. While our product descriptions reflect the current design, your experience highlights a practical issue with stability. I have passed your comments regarding the leg length and the need for more secure anchoring directly to our product team for review. We appreciate your patience and your creative solution to secure the arch.
Kind regards,
No customer service at all.
I contacted this company to return a gazebo which was damaged and not fit for purpose. Photos and proof of purchase were sent in line with their returns policy. I received no reply and no reply to a follow-up email and a voicemail .Have now raised a section 75 claim with Barclaycard . Abysmal customer service from Outdoor Iconic. I would not purchase from them again
26. Mai 2026
Antwort von Outdoor Iconic
Dear Alice,
Thank you for bringing this to our attention. We sincerely apologise for the initial lack of communication regarding your order (#1365). We have been undergoing a significant internal restructure, which unfortunately led to unacceptable delays in our response times.
We take your feedback very seriously and are glad we were able to connect with you recently. We have processed the 40% refund we agreed upon for your gazebo, and you should see these funds reflected in your account shortly. We regret the frustration this experience caused you and are actively working to ensure our service standards are restored.
Sincerely,
Good quality
Firstly, I would like to say that the gazebo we purchased is of very good quality as well as being extremely beautiful.
But, the delivery time was slow. The communication from outdoor iconic was very good. But unfortunately there website should say delivery can take upto three weeks.
Unfortunately we weren’t given a tracking number. For others this could be a problem. For us it wasn’t as I’m mostly always home.
Over all, I would definitely say to purchase whatever it is you want as the quality is very good. You might be lucky with your delivery & receive within the three days stated on the website when we made our purchase.
There delivery system can do with an overhaul.
13. Mai 2026
Good quality
Having purchased our Bird cage gazebo, we waited with anticipation for the delivery.
After a week of nothing. I emailed the company. They did get back to me after I sent a second email. They explained the problem with delivery & the restructuring of their business.
I did say that they really should put that on their web site.
And also perhaps they should put that delivery can take three weeks!
Then we as customers wouldn’t feel let down.
Their communication was good, better than most I would say. They would email me back anytime had a query.
About the Gazebo
It is excellently manufactured, very sturdy & an extremely beautiful new addition to our garden. I would definitely recommend this to anyone who is looking. You will not be disappointed.
Would I purchase from the seller again, yes I would.
22. Mai 2026
Bewertung ohne vorherige Einladung
The product is exactly as ordered and…
The product is exactly as ordered and arrived in good condition. There were some communication difficulties but this was rectified and I am happy to recommend the company.
28. April 2026
Best price for quality product.Good…
Best price for quality product.Good communication with sales team.Only reason did not give five stars was it took longer to deliver than hoped for, but this may have been beyond their control.Otherwise very happy.
5. Mai 2026
Bewertung ohne vorherige Einladung
Good product & price
Good product, good price. But delivery issues and incorrect communication about the delivery. A company transition played a part in this, so maybe bad timing!
21. April 2026
Product not complete
Product received but not complete and not as expected.
Advised customer support who advised would pass this to manufacturer. Still waiting
25. Februar 2026
Never delivered.
Ordered a sauna, patiently waited 3 weeks with no updates, then when chased was informed that my sauna is in fact out of stock and order will be refunded. No refund so far. Company sits on your money for weeks, and unsure if I'll get my money back now. Take your business elsewhere.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Outdoor Iconic
Dear Mary,
Reading this review from February, I wanted to reach out and sincerely apologise once again for the experience you had with your order. It is clear we let you down significantly regarding communication and stock availability.
I want to clarify that the delays were due to poor transparency from one of our overseas suppliers at the time. We have since ended our agreement with that supplier to ensure this does not happen to anyone else. We fully accepted the chargeback request at that time to ensure your funds were returned, and I hope this matter was resolved for you. We strive to provide a much higher standard of service, and I am truly sorry we failed to meet those expectations in your case.
Absolutely shocking
Absolutely shocking! Do not use this company, they sold me a 3k sauna and sent me a 1.5k sauna!
The feeble guy on the end of the phone refused to speak to me after I complained!
Do not buy off this company as you will regret it 100%
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Outdoor Iconic
Thank you for your feedback. While this review is from January, we are grateful for the opportunity to clarify the outcome. We sincerely apologize for the error with your order and the service you received when you reached out to us at the time. We want to assure everyone reading this that this matter has been fully resolved; we have provided a full refund along with compensation to make things right. Furthermore, we took swift action following this incident to end our partnership with the supplier responsible for these fulfilment errors, as they did not meet the standards we expect. We are committed to providing a reliable service and appreciate that we were able to reach a resolution.
I’ve been trying to find where my order…
I’ve been trying to find where my order is and when it is due for delivery but no success Anyone want to help: order no #1300 Getting a little annoyed Just been given an update on delivery Fingers crossed
9. Dezember 2025
Antwort von Outdoor Iconic
Hi,
Thank you for taking the time to leave your review, and we’re really sorry for the frustration caused while you were waiting for an update on your order.
We can confirm that your order (#1300) was delivered successfully on 10th December, shortly after the update was provided. We completely understand how frustrating it can be when delivery information isn’t immediately clear, especially when you’re waiting on an order.
We’re always happy to help and encourage customers to contact us directly if they need an update, as we can usually clarify things quickly. We’re pleased this was resolved and hope you’re now enjoying your purchase.
If everything is now sorted and you’re happy with your order, we’d really appreciate it if you’d consider updating your review — your feedback genuinely helps us improve and support other customers.
Kind regards,
Brandon
Outdoor Iconic
Good product, not so good delivery or follow up
Pros - great price for what seems to be quite a good quality product.
Cons - missing parts, the wrapped shipment had bits dropping out as delivery men dropped it off... Missing screws, chains, hinges, wood pieces, no instructions. I used the live chat and was told the company would email me back but have yet to hear anything. You get what you pay for I guess.
UPDATE - I didn't realise the product was sourced from a third party and, as such, rectifying the missing parts would take time. I have now had a response from the third party and told it will be another week for the missing parts, which has delayed my project significantly. That said, they have agreed to send the missing parts and Outdoor Iconic have sorted the issue, it is just frustrating that it has taken this long for delivery in the first place and then sorting the missing pieces. My order was placed a month ago.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Outdoor Iconic
Hi Michael,
Thank you for your feedback, and I’m really sorry to hear about the issues with how your item arrived. The missing parts and the condition of the shipment were unfortunately due to the delivery couriers, not the product itself, and we completely understand how frustrating that must have been.
I also want to clarify that we did email you back after your live chat message and immediately contacted our supplier regarding the missing components. They have already initiated a request for the replacement parts to be sent out to you.
We truly appreciate your patience while this is being resolved, and we’re committed to making sure you’re left fully satisfied. If there’s anything else we can assist with, please feel free to reach us at sales@outdooriconic.com
.
— The Outdoor Iconic Team
Antwort von Outdoor Iconic
Thank you so much for the 5-star review, Toshi! ⭐ We’re really pleased to hear you’re happy with both the product and our customer service. Your feedback means a lot to our team, and we hope you continue to enjoy your purchase!
— The Outdoor Iconic Team
Outstanding service
Outstanding service. It's hard to feel 'heard' by on line companies when making a purchase - but the communication, helpful attitude and sense of responsibility exuded by Outdoor Iconic was faultless ♥️
6. Oktober 2025
Antwort von Outdoor Iconic
Thank you so much, Penny! ♥️
We’re so glad to hear that you felt heard and supported throughout your purchase — that really means a lot to us. Our team always aims to make every customer feel valued and looked after, so your kind words truly make our day.
Enjoy your new garden piece, and thanks again for choosing Outdoor Iconic! 🌿✨
— Outdoor Iconic Team
I’ve been waiting 2+ weeks for my item…
I’ve been waiting 2+ weeks for my item to ship, and when I’ve gotten in touch to chase it up I’ve had no response. Not good enough for an item costing over £200, will be seeking refund!
8. September 2025
Antwort von Outdoor Iconic
Hi B E,
I’m truly sorry for the experience you’ve had with your order and the lack of timely updates. This certainly isn’t the level of service we strive to provide.
The Red Light Rising Advantage Wrap you ordered was expected to arrive with you by 12th September, but unfortunately, our supplier oversold their stock during an event which caused an unforeseen delay. We only received confirmation afterwards that new stock would not be available until 28th September.
I completely understand your frustration, especially given the cost of the item and the time you’ve been waiting. We’ve already reached out to you directly to offer either a full refund or to have your order prioritised for delivery as soon as the new stock lands by 28th September.
Once again, I apologise for the inconvenience this has caused, and I appreciate you raising this so we can put things right.
Great quality product s at great…
Great quality product s at great prices.excellent customer care.delivery very good. I would definitely recommend outdoor iconic.
26. August 2025
Antwort von Outdoor Iconic
Hi Alison,
Thank you so much for your kind words and 5⭐ review! We’re delighted to hear you’re happy with the quality of your product, our prices, and the service you received. It’s wonderful to know the delivery went smoothly too.
Your recommendation means a lot to us, and we look forward to helping you again in the future.
Best regards,
The Outdoor Iconic Team 💙
Openess and honesty when things don't go to plan
We all love companies when things are going well but the real measure of a company is how they respond when things don't go well.
I ordered an NIR therapy light from Outdoor Iconic in June 2025, after a few days I had a very polite email to inform me that the unit I had requested was out of stock with the supplier and offering choices: wait, change to an EU model, recieve a refund.
Ultimately I chose to wait and the seller has been great in the meantime at keeping me updated and occasionally offering to refund or swap to a different product if I was getting impatient.
I have now received my lamp and am very pleased with the quality of the unit but the main point is that all the way through Outdoor Iconic were honest with me and gave me options. In this case, they were let down by their supplier but did everything they could to make it right for me.
Clearly an honest and trustworthy company and, despite the delay, I'd have no issue in ordering from them again.
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von Outdoor Iconic
Hi Simon,
Thank you so much for taking the time to share such a thoughtful review. We really appreciate your patience and understanding throughout the process with your NIR therapy light. While we always aim for everything to go smoothly, it truly means a lot that you recognised our efforts to keep you informed and offer solutions when the delay occurred.
We’re delighted to hear you’re happy with the quality of your lamp, and even more pleased that you felt supported and reassured along the way. Your trust is incredibly important to us, and feedback like this encourages our team to keep delivering the honest and transparent service we pride ourselves on.
We look forward to welcoming you back in the future, and should you need anything at all, please don’t hesitate to reach out.
Best regards,
Brandon & the Outdoor Iconic Team 🌿
Easy of order and assembly
Was initially sceptical about ordering this bed. But the whole process as easy and the communication from the courier was spot of with emails and tracking to the driver calling me 20mins before he arrived so did not have to wait at home all day. The bed once you had read the instructions and split the bolts it was easy though I would recommend having someone to help you.
Really happy with the bed as described
11. August 2025
Antwort von Outdoor Iconic
Hi Jason,
Thank you for your 5-star review! We’re so pleased the order and delivery went smoothly, and that assembly was straightforward with a bit of help. Great to hear you’re really happy with your new bed!
– The Outdoor Iconic Team
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