ORIGIN PC Bewertungen 499

What made our experience great is the wonderful level of customer service that we have and are still receiving. It is rare to get good and human customer service these days and the staff at Origin were hands-on and also answered all of my questions. I want to especially thank Jay F for his amazing service and personal care. It significantly improves my experience and prevents me from feeling like a mere customer. Thanks, Origin.

Flex provided excellent sales support as I explored upgrading components of my pc build.

This is regarding request (2008727858). Jay F. did a wonderful job answering all my questions and keeping me up to date on my machines progress. The team did an excellent job turning around my request in a week from my submission to shipping so it arrived by Christmas, well done!

Eddy Hernandez helped me to try to change my email address as I am unable to at this time. He asked questions to find out what I needed. He then sent a message to the proper department as everyone else is on shutdown for the holiday.

Origin has excellent and responsive customer service. I worked with Eddy Hernandez and it was above and beyond with every interaction. Highest recommendation for Origin PC.

Jay, the Origin rep who communicated with me throughout this process, was phenomenally helpful. This was the first time I've used Origin to order a laptop, and he provided timely and helpful updates throughout the whole process. There was a small mistake where the graphic artist applied the wrong custom skin to the laptop, and I appreciated Jay's openness in identifying and quickly resolving that issue. The laptop arrived in a well-protected shipping box and has been performing well so far. Thanks for the great experience and excellent support!

Jay was great and the computer is awesome! Thank you for the help!

Fantastic service. I was kept aware of the time frame necessary for assembly, shipping, and received my product in a timely manner. Jay F. was also extremely polite and helpful.

Odette N was extremely helpful with getting a change to my order when I had concerns after ordering!

Flex was super helpful and even put together a build for me to check out

Jay F. Helped quickly and efficiently with questions I had.

I was eyeing the Neuron 3500X ready-to-ship system (RTS 9010073) with the RTX 5090 and Ryzen 9 9950X3D, but had a couple quick questions before ordering during the holiday sale.
Hopped into live chat this morning and got connected with Bryant almost instantly. He was awesome—super polite, knowledgeable, and answered everything clearly without any sales pressure:

Confirmed RTS units are brand new (not pre-owned), pre-built for that super-fast 1-3 day shipping.
Explained that I can't customize them before shipping (they're preset), but adding more RAM/storage after arrival is totally fine.
Let me know the current sale pricing doesn't have a firm end date, but usually changes at the start of a new month.

The whole chat was quick, helpful, and left me feeling great about pulling the trigger on the order. Big thanks to Bryant for the excellent service and the Happy Holidays wishes!

Jay F was amazing help with letting me know when my order has issues, what it looked like and when it got updated!

I’ll be honest: this purchase didn’t go perfectly from start to finish. I ran into some initial payment issues during checkout, and the shipping experience with UPS was extremely frustrating. The system was delayed, went days without tracking updates, and ultimately showed up unexpectedly.

That said, I’m leaving this as a 5-star review for Origin PC because of how they handled everything that was in their control.

Jake and the Origin team stayed in constant communication, took my concerns seriously, and never once tried to dismiss or minimize the situation. They escalated appropriately, explained the process clearly, and reassured me that I was fully covered no matter how things turned out.

When you’re making a high-end purchase like this, issues can happen. What matters is how a company responds and Origin absolutely showed they stand behind their customers. Despite the hurdles, I would still recommend Origin PC based on their professionalism, transparency, and customer support.

I really enjoyed the user friendly website while customizing my pc, but what really stood out was their customer service. I had an issue with my payment and they were patient while I got everything situated. They stayed in contact with me both through email and phone calls. I haven’t open the PC yet, as it is a Christmas gift, but they have a warranty program which is ultimately why I chose to purchase a PC through Origin.

Excellent configurator, top-quality components, great value. Customer support via Eddy H. answered my questions and sealed the deal. Thank you!

The ORIGIN PC EON16-S V2 is a total beast. It’s built with the best "big stats" you can get right now, featuring a top-of-the-line Intel i9 processor and the new RTX 5070 Ti graphics card. Everything looks incredibly smooth on the 300Hz screen, which is a massive advantage for competitive gaming. Plus, with a huge 48GB of RAM and 4TB of storage, you’ll have plenty of power for heavy school projects and enough space to download your entire game library without ever hitting "delete."

Beyond the hardware, the experience was great because of the people. Eddy Hernandez provided excellent customer service and made sure everything was handled perfectly. It’s a high-end investment, but with specs this good and support from someone like Eddy, it’s a machine that will easily last you through graduation and beyond.
What truly elevated the experience, however, is the world-class support behind the hardware. Eddy Hernandez provided excellent customer service, ensuring a seamless, professional process. It is rare to find a machine with this level of raw power backed by a representative who is so dedicated to the customer experience. Between the top-tier specs and Eddy's fantastic support, the EON16-S V2 is a 10/10 recommendation for anyone who demands the best.

The customer service rep that I spoke to "Odette N" was absolutely brilliant and was of a great help to me. Keep up the good work!!

Odette was super patient and understanding helping me during the billing process. Oliver also helped me yesterday to answer questions regarding billing. Both representatives put my worries at ease!