Order Blinds Bewertungen 479

TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

I ordered 2 batches of double roller blinds to fit a couple of bay windows in our flat, each with 3 blinds. Pros: -Great quality (particularly the sheer blind - nice fabric not cheap... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Really pleased with Order Blinds. Very fast delivery, great quality product and great customer service. 1 out of our 4 parcels was damaged in transit. Kept up to date by Ed and replacement sent which... Mehr ansehen

Bewertet mit 5 von 5 Sternen

You only know how good the Customer Service is when you need them and Order Blinds are on another level of service. After a problem revealed its self. they were on it lake a rash. Problem solved the s... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I received my custom made roller blind and I am delighted with it. Great communication, quality and the packaging was excellent. It also arrived well before the due date. Would definitely recommend. T... Mehr ansehen

Unternehmensdetails

  1. Jalousiengeschäft

Vom Unternehmen geschrieben

Choose from our huge range of window blind solutions including rollers blinds, shutter blinds, vertical blinds, roman blinds and more, all made to measure in the UK. You can trust in us for easy ordering, market leading quality, best prices all year round and excellent customer service.


Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

479 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 1 von 5 Sternen

Missing screws with the order

This is my third order from the company. The previous 2 orders arrived with the necessary screws to secure the corners of the blinds. The third order however didn't come with any screws.

I emailed them and they keep saying the blinds are not meant to come with screws as they're meant to be a pressure fit system, yet the previous 2 orders came with screws.

3. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Order Blinds

Thank you for taking the time to leave us a review - we are very sorry to hear that you were unhappy with the lack of screws on your latest order.

The system was actually updated by the manufacturer earlier this year so that it uses a pressure fit system with no need for the additional screws, hence why we are no longer sending them. We have kept a small stock of the screws so would be able to send some to you if we have not done so already, please just let us know if this would be required.

Kind regards,
The Order Blinds Team

Bewertet mit 5 von 5 Sternen

Happy Customer

Advice before ordering helped me decide what i needed, everything explained on site as to measuring and a perfect fit when installed, a very happy customer

28. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Don't press in the blue retractor button on install!

Great original designs, good service timings delivery etc., Size worked and install good up to the point you are not warned about pressing the 'blue' retractor at one end which then seals itself and when trying to undo, finally falls out. Eventually got it all back and being VERY careful not to press in the button .. which makes it all work. Party my fault, should have been more careful. Nice blind.

24. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Junglist Floral Roller Blind…

We are so pleased with our Junglist Floral Roller Blind, installed in our kitchen. Superb quality and gorgeous pattern, which is totally in keeping with the design of our home.. Because we chose Standard Light Filtering, at night, when it is rolled down, the blind looks like a painting.

11. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Durable and good value!

I purchased some day and night electric blinds from these guys 4-5 years ago. I have since converted my apartment into an Air BnB. Unfortunately guests would often pull on the charger port, unaware the blinds were electric until one guest pulled so hard on it that it damaged the charge port.

I contacted the team at Orderblinds.co.uk. They offered a new version of electric motor where the charge cables were now hidden to prevent this event from occurring again. They also offered an attachment to revert back to manual. The new motor would still work with my original remote and system as I have two other blinds using this.

I decided to go for the manual option this time as I foresaw the issue happening again with it being an Air BnB. The process was really quick and easy to switch the old electric motor out and install the new manual device. The replacement only cost me £15 and was delivered the next day.

I spoke with Emily at customer services. She was even able to send me my original invoice from 5 years ago. Overall great service.

I just want to add the blinds were working completely fine 5 years on had it not have been for my guests damaging them themselves. Overall wear and tear was fine and I only charged them maybe 4 times in that period.

12. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Best site for spring loaded roller blinds

Easy to use website and one of the few vendors of spring loaded roller blinds without a chain. I like that one can order loads of free samples which really helped with our eventual choice. Fast production and shipping too.

3. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Love my new blinds

Love my new blinds, especially as they were still available a year after I first saw them. Ordering easy (with a little help with technicalities from my kitchen fitter) and Georgie Watson most helpful via emails. Thank you.

13. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect

Amazingly quick delivery and perfect result ! (Two sunscreen blinds fitted end-to-end on patio door/window) The only minor issue was that if I had asked for them to be 5 mm shorter, then fitting them in the recess would have been easier. But then I am 92!

24. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Buyer beware.

Even though Order Blinds website clearly states that the 'luxury roller system: we will supply you with a smart 7cm tall aluminium cassette that hides the roll of fabric, the brackets and the blind mechanism.' it does no such thing. The end brackets hang well below 7 centimetres, let alone the roll. Extremely disappointing and utterly avoidable.

They offered to reverse the blind, leaving me without one for up to 5 working days (during the longest days of the year), which wouldn't solve the unsightliness and would let more light in.

They call the misleading information on their website an "aesthetic issue" and I finally agreed to their lame £32 compensation because after 2 weeks wasted trying to get them to see sense, they don't understand consumers or that they lied.

I very much regret purchasing a blind from this company.

Don't heed their response below - after two weeks, the false advertising remains on their website, and they have not tried hard to reach a just compensation. The use of the word 'reject' is amusing.

I will never buy from them again and will ensure everybody I know who is looking for blinds knows not to buy from a company that, even today, June 6, is still misleading consumers with untrue wording on their website.

EDIT: on June 7th - no less than two weeks into ownership - the motor stopped working. After initially forgetting all about a consumer's rights and expecting me to pay to return the faulty blind, the company eventually organised a collection for the faulty blind and a full refund. What a palaver and waste of time, money and energy.

23. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Order Blinds

Hi Katrina,

Thank you for taking the time to leave us a review.

We apologise for any frustration you’ve experienced. We understand the importance of clear communication and customer satisfaction and would like to clarify the steps we’ve taken to resolve your concerns. The reason the blind and brackets are more visible is due to the installation height and the long drop of the blind, resulting in thicker fabric on the roller tube, and following your feedback though emails, we have already communicated with our marketing team to update the information on our website, as mentioned in our previous emails.

Since your initial complaint on May 26th, we have been working diligently to address the issue. Our Customer Service Manager was escalated your case on May 29th, and from the outset, we offered compensation and multiple resolutions for any inconvenience caused.

We proposed several solutions to meet your expectations including, re-rolling the blind to match your expectations. We believed this would resolve the issue, but you rejected this suggestion. We also proposed a partial refund if you chose to keep the blind as it is, which was also declined.

We then offered remaking the blind as per your suggestion with a reverse roll, which we believe would have also addressed your concerns. This offer was also rejected. However, your desire to keep the blind and receive a full refund or have blind remade and also receive a 50% refund, we didn’t think that this was a fair resolution.

After further discussion and raising the issue with our General Manager, we remained with our goodwill offers of either remaking the blind reverse roll, or a partial refund if you're happy to keep the blind as it is. We then also offered the solution of you returning the blind for a full refund upon inspection.

We value your feedback and are committed to improving our services. If you have any further questions or require additional assistance, please do not hesitate to contact us. Thank you for your understanding.

Bewertet mit 5 von 5 Sternen

I am glad with my purchase

I am glad with my purchase, good quality, fast delivery , beautiful color , and lower price compared with other brands. I am satisfied 😊

17. Mai 2024
Bewertung ohne vorherige Einladung
Order Blinds-Logo

Antwort von Order Blinds

Hi there,

Thank you for taking the time to leave us a review, we're thrilled to hear that you're happy with your purchase and the service overall! We're also glad we could offer you a great price compared to other brands.

Your satisfaction means a lot to us! If you need anything else, just let us know.

Bewertet mit 1 von 5 Sternen

I ordered the blinds for a kitchen…

I ordered the blinds for a kitchen stable door window. Unfortunately when I ordered it wasn’t clear that the blind is housed in a metal casing about 2” square. This prevents the door from fully opening as it rubs against the door opening when the door is 50% open. So cannot be used.

22. Mai 2024
Bewertung ohne vorherige Einladung
Order Blinds-Logo

Antwort von Order Blinds

Hi David,

Thank you for taking the time to leave us a review.

We're sorry to hear about the issue with the blind's casing - we do aim to provide detailed information about the cassette on our website.

Since we haven't heard from you yet, please reach out to us at info@orderblinds.co.uk or call us at 01159 699 933 if you need any assistance. We're here to help!

Bewertet mit 5 von 5 Sternen

Good quality and look beautiful

Website was easy to use when ordering - blinds arrived quickly, easy to install with good instructions and fit perfectly.

29. Mai 2024
Bewertung ohne vorherige Einladung
Order Blinds-Logo

Antwort von Order Blinds

Thanks for your feedback & for letting us know! We're happy you found our website easy to use & that you're happy with the product.

If you need anything else, just give us a shout!

Bewertet mit 5 von 5 Sternen

Excellent company to deal with.

Ordered 8 roller blinds on Thursday for a narrowboat, received them on Monday, fitted them on Tuesday. Perfect service and the blinds look and perform great. The luxury system which covers the roller adds a really luxurious look.

20. Mai 2024
Bewertung ohne vorherige Einladung
Order Blinds-Logo

Antwort von Order Blinds

Hi Stuart,

Thank you for your great feedback, we're glad everything worked out smoothly for you!

If you need anything else, just give us a shout!

Bewertet mit 5 von 5 Sternen

Happy Customer

Love the pattern and the valance trim at the top. Very well made blind, easy to fit, excellent service. Happy customer!

9. Mai 2024
Bewertung ohne vorherige Einladung
Order Blinds-Logo

Antwort von Order Blinds

Hi Shirley,

Thank you for your lovely feedback, we're delighted you're happy with your blind! It's great to hear that it was easy to fit and that you received excellent service.

If you need anything else, just let us know!

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