I've used OTB for three holidays since October and I could not fault anything ! It gives plenty of choice when booking and you can choose based on your budget,although booking as a solo traveller... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Booking made easy and quick price was cheaper than other s and also when clicking in hotel s on the browser is much better than other sites because when you come out it doesn't put u back to the start... Mehr ansehen
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Having booked with on the Beach numerous times we find them to be an excellent company,keep your informed every step of the way and always available to answer any questions, they have a very efficient... Mehr ansehen
Unternehmen hat geantwortet
Currently trying to contact on the beach to resolve an issue, flights via sun express have been cancelled yet still showing on booking - no one has contacted us to resolve. Been on with a bot for a da... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über On the Beach
Vom Unternehmen geschrieben
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Kontaktinformationen
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Irland
- onthebeach.ie
3.9
Gut
781 Bewertungen
Bittet Kunden um Bewertungen
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Best value around
Best value around , plenty of options available, very easy to use .
12. April 2026
Antwort von On the Beach
Thanks for your kind words! Great value + loads of choice + easy booking = the perfect holiday combo 😎. We're chuffed you found us so straightforward to use!
The Team at On the Beach
The hotel was awful
The hotel was awful, room shabby, shower was smaller than an old phone box, towels were washed but visibly stained even when replaced. Power in room kept going because the room next door was faulty. Those people got a room change and upgrade, we did not. Fridge defrosted over night because of an outage. Pool bar and restaurant were not available, maintenance was being done to pool area and the paint was overpowering. Bathroom door was warped. Bed needed a topper because it was so hard. Our building was separate but the only was out was to go to basement and the use a labyrinth to the main building and then trudge up a level. There was no shower room to use in our last day. Would not recommend this hotel.
12. April 2026
Antwort von On the Beach
Hi there,
I am so sorry to hear you have had these issues with us . We know how frustrating and upsetting this can be and want to make this right. Please take a minute to fill out the form below and share as much info as possible, so we can understand the problem. You’ll need to attach any relevant photos or receipts with this form, as we can’t accept these later in the process.
A member of the team will pick up your feedback and we will look to resolve the issue in 28 days. The team will need to follow up with you, so please make sure contact details are accurate and use the email address that was used to make the booking. Please note, we can only deal with your complaint If you’re the lead passenger.
https://onthebeachuk.zendesk.com/hc/en-gb/requests/new?ticket_form_id=31071760293265
On the beach
Antwort von On the Beach
Thanks for your kind words! Smooth sailing from booking to boarding – that's exactly what we love to hear 😎✈️
The Team at On the Beach
Everything just worked
7. April 2026
Antwort von On the Beach
Thanks for your kind words! Simple and straightforward – just how we like it 😎.
The Team at On the Beach
Very happy with the booking process and…
Very happy with the booking process and everything so far.
I did get an email directing me to complete a form for a traveler who requires assistance, but when you get to that section of the website it says it’s still in development. Not a problem as we could request the airport assistance needed via the Ryanair app once I accepted the flights. Looking forward to the holiday later this year.
6. April 2026
Antwort von On the Beach
Thanks Sarah! So pleased the booking process went smoothly and you found an easy workaround for the assistance request 😊. Hope you have a fantastic holiday later this year!
The Team at On the Beach
Holiday 26
I found the booking straight forward,quick response from the company after doing so .
All information supplied was thorough and helpful.
4. April 2026
Antwort von On the Beach
Thanks Jane! Straightforward booking + quick response = the perfect start to your holiday planning 😎. So pleased our information was helpful too!
The Team at On the Beach
Everything was so simple and quick and…
Everything was so simple and quick and confirmation was really swift. Communication is really good
6. April 2026
Antwort von On the Beach
Thanks William! Simple, quick, and clear communication – that's exactly what we aim for 😎. Hope you have a brilliant trip!
The Team at On the Beach
Mallorca; April 2026
Everything was smooth; from booking to travel and return. Great service and support all the way.
8. April 2026
Antwort von On the Beach
Thanks for your kind words! Smooth from start to finish – that's exactly what we love to hear 😊. We're chuffed that our service and support hit the mark throughout your entire journey.
Here's to many more hassle-free holidays ahead!
The Team at On the Beach
Antwort von On the Beach
Thanks for your kind words! Smooth and simple – exactly how we like it 😎
The Team at On the Beach
Fantastic break
Fantastic break. Hotel was better than expected, rooms very large and tidy. Facilities great for the kids, with Aldi across the road for food/drink. Taxi rank outside hotel. Towels available for the pool. Competitive and good value. Will be returning.
Booking through On the beach was great and I hope to use them again for a holiday in future.
5. April 2026
Antwort von On the Beach
Thanks Owen! Brilliant to hear your family break exceeded expectations – spacious rooms, happy kids, and that unbeatable convenience of having everything right on your doorstep 😎. Great value holidays with all the little touches (like pool towels!) make all the difference. We'd love to help you plan your next getaway!
The Team at On the Beach
Great site . Confusing booking bags with flights
Great site but just a bit confusing with bags when booking flight. I booked two 20kg and thought I booked two 10Kg. Its not very clear on your website. Other than that good.
8. April 2026
Antwort von On the Beach
Thanks for your feedback! Really pleased you found the site great overall. We hear you on the baggage bit - we know it can be a bit tricky to navigate sometimes, but glad everything else worked smoothly for your booking 😊.
The Team at On the Beach
Really simple to book and pay in…
Really simple to book and pay in installments. Flights were perfect as was baggage. Hotel (Fergus Club Europa) images were of newer apartments and not as paid for in booking. This needs to be reviewed.
5. April 2026
Antwort von On the Beach
Thanks for your kind words! So pleased our booking process and payment options worked perfectly for you, and that your flights and baggage went smoothly ✈️ We really appreciate your feedback about the hotel images - this helps us ensure everything's spot on for future guests. Hope you had a brilliant time despite that!
The Team at On the Beach
A scammer impersonating staff
A scammer impersonating a member of staff fraudulently accessed my account and cancelled my booking. There appears to be no physical way to speak to a human and I am incredibly upset and stressed. I need my booking reinstated and there is no way to get through to any kind of customer service. Shocking. Please contact me.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von On the Beach
Hi Jenna,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about this situation and understand how distressing this must be, especially when it involves your booking and concerns around security. We appreciate how urgent and serious this is.
This certainly isn’t the experience we want for our customers, and your feedback has been noted.
Please come onto our live chat as soon as possible, where one of our agents will be able to review your booking as a priority and support you with the next steps.
– On the Beach Customer Support Team
First time booking with on the beach…
First time booking with on the beach and I have to say it was very quick and easy to do. Very satisfied customer 👌
6. April 2026
Antwort von On the Beach
Thanks Lisa! Delighted your first booking with us was quick and easy 😊 Here's to many more stress-free holiday bookings ahead!
The Team at On the Beach
Was easily booked but what made it…
Was easily booked but what made it easier I know the hotel very well have stayed there 13 times I know it has been taken over. Last year so looking to see if the experience is as good as it always has in the past
5. April 2026
Antwort von On the Beach
Thanks Corinne! Thirteen times at the same hotel - now that's what we call finding your perfect spot! 😍 Fingers crossed the new management keeps up those high standards you've come to love. Hope your upcoming stay is just as brilliant as all the previous ones!
The Team at On the Beach
Have booked twice with on the beach…
Have booked twice with on the beach everything’s gone smoothly both times with no issues . Prices always competitive and booking is easy
5. April 2026
Antwort von On the Beach
Thanks Rachel! Two smooth bookings with competitive prices and easy process - that's exactly what we love to hear 😊. Here's to many more hassle-free holidays ahead!
The Team at On the Beach
We booked and it wasn't confirmed
We booked and it wasn't confirmed. Then a day later the booking was cancelled. We got a reason for cancellation as part of the booking was more expensive. This was not true, I would prefer not been lied to, if part was more expensive, you could have let us know how much more it was and we could have decided to continue or not. While our booking was in pending, we checked availability at the hotel and it was booked out everywhere for our dates. We are traveling with 2 other couples and they couldn't get the same hotel. When you finally let us know the booking was cancelled, we then booked a different hotel and the flights were then more expensive. We ended up paying €200 more than our original booking. You should know straight away if a booking is available or if it is more expensive. Waiting up to 48 hours is ridiculous.
5. April 2026
Antwort von On the Beach
Hi Stephen,
Thank you so much for taking the time to leave your review on Trustpilot. Your feedback is incredibly valuable to us and helps us continue to improve the service we provide. We’re sorry to hear that your experience hasn’t met your expectations so far, and we’d love the chance to turn things around for you.
We’re really sorry to hear that you were disappointed by the price increase and completely understand how frustrating that can feel.
Unfortunately, the prices we quote are based directly on rates provided by our suppliers, such as the airline and hotels, and these can change depending on availability and demand. As we don’t have control over these supplier prices, we can only pass on the current rates at the time of quoting and give customers the option to proceed if they’re happy to do so.
We appreciate your feedback and the chance to address your concerns. Our team is dedicated to ensuring every customer has a positive experience, so please do reach out if there’s anything more we can do to assist or clarify. We look forward to hearing from you.
Kind Regards
On The Beach
Antwort von On the Beach
Thanks Triona! Clear and simple – exactly how holiday booking should be 😊. Here's to your next getaway!
The Team at On the Beach
Shocking service
Paid for 2 hold bags, but it was cabin bags that ended up on our booking. Impossible to speak to anyone on the phone, AI chatbot doesn’t understand when you have a query out of the ordinary and won’t put you through to a human being. Finally managed to speak to someone on their Facebook page and all they were interested in doing was blaming us and trying to pass us to the airline, despite us paying our money to on the beach, not the airline. Offered us a tiny refund that wasn’t even close to an amount that would have gotten us the 2 hold bags we’d already paid them for! Definitely be using love holidays, easyJet, jet2 etc for future holidays. Shocking service. Very short sighted
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
It was easy enough to book the holiday…
It was easy enough to book the holiday but disappointed that it didn't include transfers...
We are pensioners and getting sorted with transfers could be difficult.
2. April 2026
Antwort von On the Beach
Thanks Hugh! So pleased the booking process was straightforward for you. We completely understand how important transfers are, especially when you want everything sorted without the hassle. While not all our packages include them automatically, many of our destinations do offer transfer options that can be added during booking or arranged locally. Hope you have a wonderful trip!
The Team at On the Beach
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