Avoid at all cost The plumber’s full name is Yasin Hamza Jalal Dean known as Yaaz. He charged us £300 and disappeared without fixing the issue. He literally opens up a company every few month... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Call best technicians on Saturday 7 September 2024 for leaking pipe to the kitchen tap said the call out charge of £48 I was ok with that . The plumber arrived within 2 hours found the problem replace... Mehr ansehen
Unternehmen hat geantwortet
Best Technicians are honest and reliable tradesman's. With good old fashioned values, they are methodical conscientious hard working plumbers, we had a new boiler installed, commissioned, great... Mehr ansehen
Unternehmen hat geantwortet
Called on a Sunday and they arranged somone to come out and was ONLY advised about the £49 call-out fee. The electrician arrived and fixed the fault within 40 minutes and this “company” initia... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Home Service Repairs
Kontaktinformationen
Vereinigtes Königreich
- onsite-technician.com
2.0
Mangelhaft
138 Bewertungen
Hat 64 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Bad Bad Bad
Bad Bad Bad, Ring up charge you £50 then raise to £58
when you try to cancel after 5 Minutes.
Avoid at All Costs!!!
12. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Hired this company to repair a toilet…
Hired this company to repair a toilet for me. I have been billed a shocking £200 an hour for 3 hrs work when only 2 was done. When asked for a price was told there was not an hourly rate and i couldn't get a price till job was complete. stupid of me i know. AVOID THIS COMPANY!!
10. Januar 2025
Bewertung ohne vorherige Einladung
Never again. Avoid.
Cost to replace a tap which we had purchased.
Took 45 minutes.
£384.
When arranged the call out fee of £49 was mentioned but when I asked about the likely cost they said the plumber would advise. The plumber referred me to the office when I asked him. He (actually they) did a great job, quick, efficient and polite. Then I received a phone call with the invoiced fee. That's some hourly rate.
The response is laughable. No price was quoted upfront. I was advised that Head Office deal with that - had I known the cost of fitting a tap (which I had purchased) was going to be nearly £400 the job would not have proceeded. I have asked for an invoice 3 times and so far nothing. It all reinforces my view that this company is not trustworthy. No amount of discount would persuade me to use them again.
7. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Do not Use!!
Do not Use!!
These people charged £400 + to look at my boiler.
It's hard to argue about rates as they refuse to quote (I should have known better), but they charged well over the odds for a part the didn't install and still haven't fully refunded.
Stay well away, absolute rip off merchants
15. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Do not use
Do not use at any cost , small job re connecting bath waste pipe , £50 call out then he took bath panel off and said cost of parts £30 , and £399 repair , , paid the £50 and said no I will try find someone else , I can not do the job as I have had a stroke and need to keep my stress levels down , went in to the bathroom to find that he had Brocken a wall tile taking the bath panel off , he has not responded to my texts , I have called the company and I have had to send an email and pictures, so done that , then been told it can be up to 15 days for a reply , so without a shower or bath now as I can not get anyone to look at it until they get back to me or they will say someone else done it . Absolutely disgusted, and the plumber has no morals and is not an honourable man. He will not respond to any contact either . 15 days later and still no response !! , they offer a discount on a future service but not offering to pay for the damage , !!
5. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
One of the most disrespectful
One of the most disrespectful, rude and incompetent services I’ve ever used. The technician was friendly but failed to diagnose the issue, the customer support on the phone was infuriating and rude. I would consider staying far away from these people.
28. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Please do not use this deceitful
Please do not use this deceitful, company.They are theifs who steal money by over charging and using thuggish,intimidating behaviour to extort money from vulnerable,and hard working people. If you are a plumber etc. Please don't work for them,have some pride and morales. And work for a company that has integrity and cares for there customers .They are using you.
24. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
SCAM SCAM SCAM-AVOID AT ALL COST!!!!
SCAM SCAM SCAM-AVOID AT ALL COST!!!!
This company is a ROGUE TRADER and over charged but did not fix the issue with the boiler. Engineer in property for 25mins .. charged £49 call out and after bleeding the boiler to reduce the pressure a bill of £369!! No upfront cost charged and STEPHANIE supposed customer service person is an awful human being so did not listen to a word that was being relayed just wanted the money to be paid to the engineer who apparently gets half the money! This is a SCAM COMPANY and should not be allowed to get away with this.
Look out for your free publicity on BBC ROGUE TRADERS..!! In this time of hardship this company should not be allowed to get away with this.. Eventually paid £250 under duress for 25 mins to drain my 3 year old boiler! No receipt nothing!!! Absolute joke.
Your response is not accurate as I expected- Tyrone did not say how much it will cost to NOT DIAGNOSE the fault. The problem was in the ROOF from the waste water that drains from the boiler.. YOUR ENGINEER DID NOT CHECK THE FLUE/WASTE PIPE.. The fault was nothing to do with the part he said was “rusted”
You are a scam company and should not be allowed to trade! You did not call back when you said you would- which meant in these sub zero temperatures I had to pay another engineer to fix the problem!
YOUR STANDARD RATE CANNOT BE £365 FOR 25MINS unless you tell the clients when they book on the call that is the rate of BEFORE your engineer get INTO THE PROPERTY. When I asked of cost your mention £49 call out and nothing else..!
How do you all sleep at night.. you are all scammers-DO NOT USE THIS COMPANY!! THEY WILL JUST TAKE YOUR MONEY AND CUSTOMER SERVICES WILL NOT SORT ANYTHING OUT FOR YOU.
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Pretends to be a local company
Pretends to be a local company but is an agency! Sends out an electrician at a £49 call out charge and saying they will be comparable and then at the end adds on lots of things to the cost of the work. Expects payment on the spot without any itemised billing system.
Very very expensive.
16. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Avoid this company
I had an electrician come out Sunday evening to "fix" a problem with my electric. He had a look, then came back the next day and fixed the issue, or so I thought. He then gave me a £569 bill for the trouble, no up-front transparency on costs other than the £59 call out charge. I appreciate that Sunday evening warrants more money but for about 3 hours in total I feel this is a very steep invoice.
The problem was fixed for about two weeks but then it happened again. I got a different electrician out and he said the problem was with the line coming into the house and nothing to do with the wiring in my property. We had engineers come out from GTC to confirm this was the case and they had to dig out my road to fix the issue which was a bad joint in the underground cable leading to my property.
I tried to speak to someone at Best Technicians in ways of a complaint and potential refund but they do not have a support contact number. There is no way to actually speak with a support contact. After waiting almost two week from my initial email, someone got back to me and said they are not willing to provide me with a refund when they clearly failed to identify the problem and only provided a temporary fix.
As well as this, they also changed the description of the work carried out on my invoice against the one I was originally sent by their electrician. They also claim they gave me a follow-up call the day after the work was carried out and I confirmed I was happy. This never happened. Seems very shady.
Avoid this company at all costs! They aren't transparent on costs, they are unwilling to admit mistakes and their support is horrendous.
29. November 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Reasonable Call Out, Hidden Hourly Rate Scam
AVOID AT ALL COSTS. The tactic they use is to offer a reasonable sounding £49 call out charge and will then refuse to provide hourly rates, just saying they source locally and rates are therefore competitive. The rates are 4 times the typical going charge, and these are only declared at the point you're faced with paying the engineers directly - who are under instruction not to discuss their cut.
Other reviews suggest their tactics are consistent, and their standard response is a discount on your next job - but believe me, nobody would ever put them to work a second time.
A complaint is being raised with Trading Standards about their way of working. Utterly appalling.
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
£49 call out £157.50 per hour
£49 call out then £157.50 per hour for a breaker change in a circuit board... £400 later and you have no option but to pay the guy standing in your kitchen, or speak to someone you can't understand on the phone. Absolute scam
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
DO NOT USE!!!!
DO NOT USE!!!!
I called them out to clear a drain. Was told that i would get a price from the engineer but didnt. The engineer then charged me 400.00!! a similar job with dinorod was 200.00. The company do not tell you how much the hourly rate is (350.00)!! then deny all knowledge when you call them
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
There are no words!!!! Devastating
There are no words 😢 Devastating! Like so many others on here, quoted £49 to come out and then 1hour of looking at my boiler most of that time spent reading the user manual, I constantly asked him how much this was going to cost me with no answer. Then the awful phone call to tell me I am being charged £249! My boiler isn’t fixed that’s what it will cost me for him to tell me I need a new pipe. Please never use these people, I asked constantly for information on charges without any response then the engineer stands there intimidating and just terrible, so upset and my boiler is still not fixed, no heating and no hot water.
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
350 pounds for a tap change
350 pounds for a tap change, ridiculous. Did not receive an price estimate in the beginning, the technitian said it won't be too expensive.
AVOID
25. November 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Massively overcharged after plumber…
Massively overcharged after plumber finished received numerous calls from a woman shouting down phone to give payment to plumber. I did not agree price but plumber would not leave my house. I then agreed a credit card payment he left came back 2 hours later said I did not agree the extortionate payment but he refused to leave asked for receipt but he tore it in half so I could not see where my payment went. Been in touch with bank and found out payment went to a cab company they are investigating. Do not use this company although they go under different names all over London I booked with 247 plumbers but apparently these companies farm it out. After clearing payment they do not give receipt or guarantee and never answer any messages only call centre phonr. AVOID
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Disgusting service.
Wow just wow! I am in utter shock at this company. It seems we all seem to be having the same issuing and that’s with their prices! I called and was told £49 for a call out fee.. I then asked but how much would it cost to get the issue fixed and the rude lady on the phone said when the engineer arrives he will tell you but we give extremely fair prices. I then said on. Plumber arrives and takes him 15 mins to get the job done. Lady calls me again and says total is £370!!!!! DIABOLICAL. How is this company allowed to stay open? I will be reporting them with immediate effect. I told her that they’ll only be getting £200 from me and that’s still a lot. She called me 10 times of the phone shouting. Took us 40 mins back and forth till he left my property. The guy that arrived was very professional and he had to do as he was told. Please please please avoid this company at all costs.
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Terrible experience- technician’ was…
Terrible experience- technician’ was onsite for 2 hours - didnt fix the issue - tried to charge £360 for absolutely nothing
Really terrible experience
Sourced someone else the following day he sourced issue in 10 minutes !
AVOID
9. November 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
This Company is not worthy of 1 star
This Company is not worthy of 1 star
DO NOT USE THIS COMPANY
They charged me £300 for an hour's labour. Plus a call out fee.
They charged me for work which was not carried out.
AVOID - USE ANOTHER COMPANY.
You charged me for work that you didn't do. I have emailed you to tell you this
I was not given a quote beforehand,
I was just told I would be charged £50 call out fee.
Your Company makes it up as they go along.
I wouldn't use your company again once was more than enough.
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Although the technician managed to fix…
Although the technician managed to fix our electrical problem (faulty fuse), he MASSIVELY overcharged us, wouldn't leave the flat until it was immediately paid. But the kicker? He starts hitting on my girlfriend when she asked for the report. Incredibly unprofessional and insulting. WILL NOT USE AGAIN.
7. November 2024
Bewertung ohne vorherige Einladung
Antwort von On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
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