Omegawalk Bewertungen 658

The shoes are not as described and there is no response from email asking to return and refund. I've sent 10 emails without any answer

DO NOT ORDER FROM THIS COMPANY

You can buy this brand of shoes on Temu for £5. As they are not uk based you have to pay to return that is £10+ and also a 15% restock fee.
Save your money and dont bother

The shoes might be great, but I ordered the size suggested for me and they are at least two sizes too big. I didn't realize when I ordered but the company is in Singapore, and it discouraged a return because of the cost and a restocking fee. The company suggested I spend a bit more and they'd help me find a better size. There's an expression about "good money after bad." Again, the shoes look great, but they are too big and getting the right size is impossible without spending more. Also, shipping took forever. I'm giving a two-star review because the customer service was prompt and courteous even if unhelpful in the end.

My experience was great! My shoes arrived within the time frame that I was told and once they arrived it was exactly as I expected. Even though I had to get a bigger size, the staff was extremely helpful with me getting the right size that I needed. They also responded to me very quickly! Thanks so very much for the GREAT customer service and support that was provided to me!

I recently bought a pair of black ortho balance sneakers.
This company provided great service by keeping me updated until delivery. The sneakers were exactly as expected, very comfortable. I would buy from them again.

Customer service is excellent, sorting out a larger size was no trouble for Susan. Nice to know in this day and age you can deal with a real person. Tge trainers are lovely btw , I just should have got a size larger. Thanks so much .

Great looking shoes and for reasonable price, I had to change for a bit bigger size, but they are comfortable and soles are so soft. Will buy again.

The shoe is extremely comfortable. I recently had foot surgery, and needed a shoe I could walk and stand in up to a 12 hour day, and the Omega Walk Ortho Balance are perfect!!😃 Their customer service went above and beyond. Be sure to verify the size guide, and order one size up 👍

These trainers are amazing! They are so comfortable and so light weight.
Absolutely brilliant quality for the price. Highly recommend them.

My experience with them was satisfied. I had to return a shoe I bought which was tight and they were happy to exchange it for me. And their customer support was amazing.

I admire the Omegawalk biz ethics that I putted address my address by mistake and they send new item without any charge. Especially Ms. Susan helped a lot. Hope to have them business again.

Order these shoes due to an injury and I was so pleased with the customer service. The shoes came earlier than expected (to the UK) and are a lovely style

I had to write a 5 star review or they were going to charge me to return the unworn shoes for a replacement. Glad I was able to come back and edit this after the replacement was sent. One pair I got was true to size and super comfortable and the other pair that I received were not quite what I was expecting. In the email I was told if I gave a 5 star review they’d replace them free of charge after arguing back and forth.

If I could give a 10 stars I would. The customet service we received was outstanding. Our sneakers didnt fit quite right and I reached out to customer service and they responded to our concern quickly and provided a very reasonable solution that left us very satisfied. A customer service encounter like this is so rare nowadays, it really blew me away.

Beyond the amazing service we received, Omega walk sneakers are very comfortable, reasonably priced and have a great color selection. My mom and I both love our new sneakers. I highly recommend Omega Sneakers.

I bought these as I thought they were Ortholite trainers, but they are not. The pair I received were not fit for purpose, the soles twisted when I walked in them. The heel was far too tall and irritated me when I walked. I don’t normally have any problems with trainers. I tried to return them but they wouldn’t give me a full refund. They said I had to return them to China for a full refund, this costs £19! They offered to give me a 30% instant discount and keep the trainers but they gave me less than this. Customer service is poor and I wouldn’t recommend this company. They probably need reporting to trading standards as I don’t think they work within uk consumer law.

Great shoes, the company is very helpful & fast shipping, I would highly recommend this company.!

Omegawalk was great to deal with, with GREAT shoes!

I bought a pair of white trainers from this company and was so utterly disappointed. They took about a month to arrive, and then arrived very very small. The shoe laces were discoloured yellow and the tongue of the trainer had melted black plastic on the top from what I can only assume was from them applying the logo to the tongue.
I contacted the company and the customer service was awful. I explained the item was faulty (with photos for proof) and that i wanted a refund they stated the most they would give me back was 40% despite this being their fault! I think that is disgusting. Im still yet to even receive the 40%

When you're sent faulty items and provide photographic evidence of the fault you should legally be allowed your full money back. Very poor

I'm a long time customer of Omega Walk because I love the shoes!
I recently had to work with customer service and they are 5 Stars too. Very polite and helpful and they resolved my issue very quickly.