Although I did have issues with my order, I am happy to say that they were resolved efficiently by the team. Thank you for helping me avoid time wasting emails. Best wishes
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Omg THANK GOD 🙏 I read the reviews before I paid my money. I was gunna go for the 3 month subscription and trustpilot caught my eye so thought I'd just see what ppl thought and soooo glad I did check... Mehr ansehen
Unternehmen hat geantwortet
Me solucionaron la cancelación de la aplicación porque no es lo que ando buscando, por lo que solicité reembolso, no obtuve el pago total. Escribí reportando mi solicitud y me dieron respuesta inmedia... Mehr ansehen
Unternehmen hat geantwortet
Yaroslav helped solve my problem of an unsolicited subscription. He listened to my situation and was very kind in solving the situation, that truly benefited me.
Unternehmen hat geantwortet
Unternehmensdetails
Über Nutrimate
Vom Unternehmen geschrieben
NutriMate is an innovative nutrition app designed to make weight loss both easy and enjoyable.
It provides holistic nutrition knowledge, promoting sustainable results.
Key Features of NutriMate:
• Customized Fasting Plan: Enables users to effectively manage fasting periods, reducing cravings and snacking.
• Personalized Weight Loss Journey: Offers detailed, step-by-step guidance on losing weight.
• Recipes Library: A collection of healthy, balanced, and simple recipes to support dietary goals.
• Meal Planning: Assists in preparing meals in advance, ensuring availability of healthy options.
• Progress Tracker: Monitors weight loss progress with comprehensive statistics.
• Comprehensive Health Tools: Includes a water tracker, step counter, and mood tracker.
NutriMate's approach to weight loss is holistic, focusing on balanced nutrition and forming lasting, healthy eating habits.
Its customizable features assist users in navigating the complexities of weight loss to achieve and maintain their health objectives.
JOIN USKontaktinformationen
Huckletree Soho, Ingestre Place, W1F 0JL, London, Vereinigtes Königreich
- support@nutrimate.fit
- nutrimate.fit
3.3
Akzeptabel
93 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
It’s been a little hard because of our lifestyle style…
It’s been a little hard because of our lifestyle. But I’m trying. And your right if I slip up just go back to doing what your supposed to do. I’m
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Michele!
Thank you for sharing your honest experience! It’s completely normal for lifestyle changes to feel challenging at times. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
Keep up the great work!
First they advertise services they…
First they advertise services they don’t really offer. I’ve bought 3 months subscription on offer to try , then I saw is useless. There is nothing like a personalised plan is a stopwatch we all have in our phones anyway. I was charged additional £55.28, without any email/message to tell me this is coming. When I’ve noticed the charge I send them an email, I recieved a generic automated response, waited for more than a week for an actual response and then went back to the automated reply, just to see that if I really want to contact them I have to reply to that . I did and I received another script message from “customer support “ telling me basically no refunds for payments made to us .
4. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Kaur.
We’re sorry to hear that your experience didn’t meet your expectations. Please know that we clearly inform users about the automatic renewal of subscriptions on the purchase screen before payment, as well as in the receipt you receive after purchase.
We regret any frustration caused by our responses. Your feedback about our communication is important.
If you still have concerns or need further assistance, please contact us directly at support@nutrimate.fit with “NutriMate.Review” in the subject line. We are committed to helping resolve any issues you may have.
They just took $88 aud out of my bank
They just took $88 aud out of my bank. I then went back into my account and noticed they did this in March as well . I've been scammed big time . I never even downloaded this app. How they have got my details and through PayPal aswell.
I'm already struggling financially and had bugger all in my account. So pissed off .
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Shelley.
We’re very sorry to hear about your situation and understand how upsetting this must be. Please be assured that we never charge users without their consent—there are multiple confirmation steps throughout the subscription process to prevent unauthorized charges. Even if the app wasn’t downloaded, an active subscription linked to your payment method can still result in charges. Please contact us directly at support@nutrimate.fit with “NutriMate.Review” in the subject line so we can investigate this for you and work towards a resolution.
Couldn't use the app and cant cancel…
Couldn't use the app and cant cancel subscription. So I will continue to be charged for something I don't use
21. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Jennifer.
We're sorry to hear you weren’t able to use the app and understand your concerns about the subscription. To cancel your subscription, please log into your NutriMate account and navigate to the subscription management section.
If you’re having trouble or need any assistance with this process, please contact us at support@nutrimate.fit with “NutriMate.Review” in the subject line, and we’ll be happy to help.
Thank you for reaching out.
A Scam
I was using the Plane Finder App on my Iphone and the app asked did I want to upgrade to the pro version. The interface change to credit card details. When i Finished I reliazed it was not to Plane Finder but to Nutrimate. I tried to stop the transaction but they had the money from N26 immediately so I couldn't stop it.I'm now trying to recover it from N26 with not a lot of help from N26.By the way I just received from Nutrimate here is part of that email "For any reason, you decide not to continue with nutrizenplate.com, make sure to cancel your subscription before the billing date to avoid additional charges. You can cancel your subscription by logging into your account and navigating to the account section. You can also do it here." Which I'm not going to use their contact as I feel it just another part of the scam. BEWARE
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello George.
Thank you for sharing your experience — we’re very sorry to hear about the confusion and frustration you’ve encountered. We want to assure you that we take these concerns seriously and strive to maintain transparency and trust with all our users.
Please note that our subscription process includes multiple confirmation steps to help prevent unintended purchases. However, we understand how these situations can still occur and the distress they cause.
If you would like assistance, we encourage you to contact us directly at support@nutrimate.fit with “NutriMate.Review” in the subject line. We are here to help resolve any issues you may have.
Avoid at all cost this company took £67…
Avoid at all cost this company took £67 in a month out of my account and hasn’t emailed me at all!!!! Avoid
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Steve.
We’re sorry to hear about your experience and understand your concerns. Please know that our subscriptions are set to auto-renew to ensure uninterrupted service, and this is clearly communicated on the purchase screen before payment, as well as in the receipt you receive after your purchase.
If you believe you’ve been charged in error or would like assistance with your subscription, please contact us directly at support@nutrimate.fit with “NutriMate.Review” in the subject line. We’ll be happy to review your account and help resolve any issues.
Scam!! They will steal you money in your bank accountThis nutimate company is scam they took…
This nutimate company is scam they took money in my account every month for no reason!!!
6. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello.
We’re sorry to hear about your concerns and want to assure you that we take this very seriously. Our subscriptions require user consent and include multiple confirmation steps to avoid any unauthorized charges. Please note that we always warn users about the automatic renewal on the purchase screen before payment and in the check. Please reach out to us at support@nutrimate.fit with “NutriMate.Review” in the subject line.
We’re here to assist you and resolve any issues as quickly as possible.
L’arnaque
L’arnaque. Je souscris via une pub en français, je finis sur application entièrement en anglais. Alors que j’ai payé toutes les étapes en français ! A aucun moment on vous dit que l’application est entièrement en anglais.
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Bonjour.
Nous nous excusons pour la gêne occasionnée. NutriMate est actuellement disponible uniquement en anglais, mais nous prendrons note de votre demande de version française, car elle pourrait être une fonctionnalité pour les prochaines mises à jour. Pour toute question ou assistance, veuillez nous contacter à l'adresse support@nutrimate.fit avec « NutriMate.Review » en objet.
Nous sommes là pour vous aider !
Arnaque en français pour payer et…
Arnaque en français pour payer et application en anglais, impossible de Changer la langue. A fuir !!!!!!
29. März 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Bonjour Lahoucin.
Vos commentaires nous sont précieux ! NutriMate ne prend actuellement pas en charge le français, mais nous ajouterons cette fonctionnalité à nos prochaines mises à jour. Pour toute autre suggestion ou assistance, n'hésitez pas à nous contacter à l'adresse support@nutrimate.fit avec « NutriMate.Review » en objet.
Merci pour votre contribution !
Buyer beware… don’t buy into it
Buyer beware… they are scamming you out of your money, offering bogus discounts only to learn that there is no personalised plan but in the app everything you have for free anyway. Timer, steps, water consumption, recipes. In addition I was under the assumption I was purchasing in AUD so my payment was processed however in USD which ended up being double what I expected. I tried to cancel within 8 hours but their rather generic response is that they do not offer refunds. Truly stay away from this company, there is no value in what they offer and will try and scam money out of unsuspecting individuals,
21. März 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Anna.
We’re sorry to hear that your experience with NutriMate did not meet your expectations. Our goal is to provide value and support to all our users, and we regret if this was not reflected in your subscription.
Regarding pricing, our payment system processes charges in USD. We understand how this can be confusing, and we appreciate your feedback as it helps us improve transparency. Please contact our support team at support@nutrimate.fit with “NutriMate.Review” in the subject line, and we'll assist you as soon as possible.
We are committed to assisting you.
Omg THANK GOD 🙏 I read the reviews…
Omg THANK GOD 🙏 I read the reviews before I paid my money. I was gunna go for the 3 month subscription and trustpilot caught my eye so thought I'd just see what ppl thought and soooo glad I did check (phewwww) all these ppl who are saying the same things can't be wrong - its a rubbish app and it's taking payments that arnt authorised etc. I'm not gunna sign up now. Thank you to these ppl who "saved me" from being scammed/ripped off but so sorry it happened to you too 😢 omg it's like 65% 1 star reviews - that's AWFUL!!!😲😱
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Kim.
Thank you for sharing your thoughts and for taking the time to read through our reviews. We understand how important it is to feel confident before making a purchase, and we’re truly sorry to hear that many users have had disappointing experiences.
We’re committed to listening carefully to all feedback and continually improving our app and services. If you ever decide to give NutriMate a try in the future, we’d be happy to support you along the way.
Im enjoying it
15. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello!
Thank you for sharing! We're glad you're enjoying NutriMate. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
Take care!
abonnement
site en anglais impossible de résilier le contrat au départ donc j'ai mis une mauvaise note mais il faut que je reconnaisse que le service client est au top car après mon mauvais avis mon contacté pour résilier mon contrat ce qui fut fait dans la semaine, mais je mets quand même un petit bémol car site en anglais dommage
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Bonjour, Nadia.
Nous sommes sincèrement désolés d'apprendre votre expérience et les difficultés rencontrées avec l'application. NutriMate est actuellement disponible uniquement en anglais, mais nous prendrons note de votre demande de version française, car elle pourrait être une fonctionnalité pour les prochaines mises à jour. Nous souhaitons résoudre ce problème au plus vite.
Pour résilier votre abonnement, veuillez vous connecter à votre compte NutriMate et accéder à la section « Gestion des abonnements ». Si vous rencontrez des difficultés pour accéder à votre compte ou si vous avez besoin d'aide, veuillez nous contacter à l'adresse support@nutrimate.fit avec « NutriMate.Review » en objet. Nous serons ravis de vous aider.
Merci de nous avoir contactés et nous vous remercions de nous avoir permis de vous aider.
I’m Japanese
I’m Japanese. I have an ability of reading English but most of Japanese can’t do that. Japanese version would help us a lot.
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Norihito!
Thank you very much for your feedback and for sharing your perspective. We truly appreciate hearing from our international users.
We understand how important it is to offer content in multiple languages, including Japanese, to better support all our users. We will certainly pass your suggestion along to our development team as we work on improving the app. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
Thank you again for your input!
Me han ido genial los retos
Me han ido genial los retos, es con la persona que más peso he perdido y desinflamado y las recetas buenísimas.
2. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
¡Hola Ana!
¡Muchísimas gracias por compartir tu progreso! Nos alegra saber que los retos y las recetas te han sido útiles en tu camino. Si tienes alguna sugerencia o necesitas ayuda, no dudes en escribirnos a support@nutrimate.fit.
¡Sigue así!
I so happy with this app lost 2 kilos…
I so happy with this app lost 2 kilos in 7 days so proud of my team and lots of healthy food on the app thanks Nutrimate🤩
26. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Zeinab!
That’s fantastic news — congratulations on your 2-kilo loss in just 7 days! We’re thrilled to hear you’re enjoying the healthy food options on the app. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
We’re here to help!
ABSOLUTE SCAM
I downloalded the app and subscribed for the 3 months plan @$44.99. Now the app is not opening anymore and there is no explanation for this rubbish.
Absolute Scam!
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Emeka!
We’re very sorry to hear that you’re having trouble accessing the app after subscribing. This is certainly not the experience we want for our users. Please contact us at support@nutrimate.fit with “NutriMate.Review” in the subject line so we can investigate and assist you promptly.
Thank you for your patience, and we appreciate the opportunity to help.
I feel comfortable with the application…
I feel comfortable with the application and full of energy since I tried it. Thanks
29. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Dalia!
Thank you so much for your kind words! We’re delighted to hear that the app is making you feel comfortable and energized. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
Enjoy NutriMate!
Scam
Scam
They charged me $74 without any notice. I never had the subscription I just downloaded the app. I am beyond pissed.
27. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Alyssa.
We’re very sorry to hear about your concern and understand how upsetting unexpected charges can be. Please be assured that our subscriptions require active user consent and include multiple confirmation steps before any payment is processed.
If you believe you were charged in error, please contact us directly at support@nutrimate.fit with “NutriMate.Review” in the subject line. We’ll investigate your account promptly and assist you in resolving this issue.
SCAM
First they advertise services they don’t really offer. I’ve bought 3 months subscription on offer to try , then I saw is useless. There is nothing like a personalised plan is a stopwatch we all have in our phones anyway. I was charged additional £55.28, without any email/message to tell me this is coming. When I’ve noticed the charge I send them an email, I recieved a generic automated response, waited for more than a week for an actual response and then went back to the automated reply, just to see that if I really want to contact them I have to reply to that . I did and I received another script message from “customer support “ telling me basically no refunds for payments made to us .
I’ll be contacting the ombudsman for this
27. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Nutrimate
Hello Shina.
We’re sorry to hear about your frustration and understand how concerning unexpected charges can be. Please note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed.
We regret if our automated responses caused any inconvenience. Your feedback is important, and we are actively working to improve our customer support experience.
Please contact us directly at support@nutrimate.fit with “NutriMate.Review” in the subject line, and we'll assist you as soon as possible.
We take all concerns seriously and aim to resolve issues fairly.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.