Mark is a wonderful person who help me a great deal to sort out my issue with ease and patience. Now mobile must be very proud to have a staff member like him on their customer support team.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
1) No more bundles option 2) Customer account options not controlling on website 3) Customer cannot see bundles remainings - no request option 4) No phone application 5) Cannot talk on 4G/LTE... Mehr ansehen
We have 2 year deals for my wife’s phone and mine with RWG who have switched my EE provider to now about a month ago and since neither phones can no longer make any calls because it connects but impos... Mehr ansehen
Unternehmen hat geantwortet
RWG cust services did not respond to my enquiery, but NOW cust service did so (via my mobile), and quickly, twice. First prob:- dreaded 'call forwarding' mssg. David patiently talked me (a non-tec... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A mobile network that talks your language, the language of NOW.
Kontaktinformationen
Studio 2, Anchor Brewhouse, 50 Shad Thames, SE1 2LY, London, Vereinigtes Königreich
- 02078717669
- hello@nowpayg.co.uk
- nowmobile.co.uk
2.8
Akzeptabel
181 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I was able to connect to now kobile…
I was able to connect to now kobile after so kany attempt. Not sure what was the issue. Was able to call other network but not able to connect to customer service team after a call.
Hassan were able to advise that sim is now active and transfered the balanse to other sim card which i have.
It was good experience talking to him.
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Hi Imran,
Thank you for sharing your experience. We're glad to hear that Hassan was able to assist you in getting your SIM activated and transferring your balance successfully. We appreciate your patience during the process and are happy that you had a positive experience with our support team.
If you ever need further assistance, feel free to reach out. We're always here to help!
Best Regards,
Sid
No Service for 2 months
I've had a sim for my daughter with Nowmobile since 03/2021 and not had any issues, till recently. About 2 months ago my daughter says she lost network service, only came to me recently after. I contacted Nowmobile support whom are always friendly and courteous although I'm now convinced use a script. I was told there is a service issue with EE/BT service provider and some numbers and my daughters number is affected.
"We apologize for the inconvenience caused. This issue has arisen due to a technical issue from our service provider, BT EE. Our teams are actively collaborating with them to ensure a swift resolution. We appreciate your patience and understanding during this time."
I've had 2 attempts at Nowmobile sending a new sim with 1-3 days delivery quoted (1st sim requested 14 Feb, 2nd requested 24th Feb) and both times I've had no delivery (EDIT: 2nd SIM arrived 5 days later). I seem to get these responses no matter which agent I speak to, "Please stay with me.", "Your replacement SIM card order is on the way", "I assure you that the issue gets sorted out soon for you". As you can appreciate I'm not happy as I don't seem to be getting anywhere and my daughter is still without a connectivity on her phone and doesn't feel safe as she can't contact us when she's out since at least 13/02/25.
EDIT:
After a lengthly battle my number was eventually re-connected, I immediately initiated a PAC transfer.
(You can get the PAC by sending a text PAC to 65075 with your Nowmobile connected sim.)
I've now left Nowmobile, I asked about refunding what credit I had left and been told "Once account credits (also known as top-ups) are applied to your account, they are non-refundable and cannot be exchanged for cash or transferred to another account.". So Nowmobile has robbed me of my £5.57 credit I had left in the account.
13. Februar 2025
Bewertung ohne vorherige Einladung
Useless
Took out a sim with RWG which use Now services. It worked for a month August 2024 then then stopped completely. Have contacted customer services [Feb 2025] but was put on hold for 5 minutes and then cut off. I had £10+ on the sim [checked Feb 2025] so I guess I put that loss down to experience
**Please avoid making my mistake**
24. Februar 2025
Bewertung ohne vorherige Einladung
Excellent and prompt services
Excellent and prompt services
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Hi Muhammad Alam,
Thank you for your wonderful feedback! 😊 We're thrilled to hear that you found our services excellent and prompt. 💙
If you ever need any assistance, we're always here to help!
Best Regards,
Now Mobile
Always a pleasure… 😊
Fast, friendly, efficient service from NOW customer support. Always a pleasure if I ever need to contact them. Well done, Peter, Ryan, Olivia 🌟 🌟 🌟
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Hi Ian Stewart,
Thank you for your kind words! 😊 We're delighted to hear that you had a fast, friendly, and efficient experience with our support team. 🎉 Peter, Ryan, and Olivia will be thrilled to receive your appreciation! 🌟🌟🌟
If you ever need anything, we're always here to help!
Best Regards,
Now Mobile
Olivia was very helpful and sorted out…
Olivia was very helpful and sorted out the mistake I had made straight away. Great service!!!
11. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Hi Jonathan,
Thank you so much for your kind words! We're delighted to hear that Olivia was able to assist you quickly and effectively. Providing great service is our priority, and it's wonderful to know we made a positive impact.
If you ever need further assistance, don't hesitate to reach out – we're always here to help!
Best regards,
Abraham
If I could give a 0/10 I would
If I could give a 0/10 I would. I was trying to set up a new phone number and I've been given the lot between some financial bs to being told to go to the retail store only to be told to go to the self service assistant and be given the run around. They basically stole $50 from me for two phones that don't work.
AVOID THIS PHONE COMPANY LIKE THE PLAGUE!!!
27. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Hi Eric,
We sincerely regret hearing about your negative experience and would like to extend our deepest apologies for any inconvenience caused. Providing a smooth and efficient service is our priority.
We understand how frustrating it must have been to encounter these issues while trying to set up your phone.
Please get in touch with us directly at hello@nowmobile.co.uk or provide us with your details so we can investigate your case thoroughly and work towards a resolution, including reviewing any potential refunds.
We truly value your feedback and are committed to improving our processes to ensure such situations do not happen again.
Best Regards,
Sid
They don't want new customers!
I found their site and deals looked good.
They have an email address listed you can use to contact them on (great!).
I sent an enquiry a week ago. I'd heard nothing 5 days later so sent a follow up.
Still nothing, completely ignored.
If they can't even be bothered to respond to a potential new customer (I was going to sign up - not now), I doubt they'll be bothered to look after existing customers if any problem occurs.
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Hi Dave,
Thank you for your feedback, and we sincerely apologize for the delay in responding to your inquiry.
We have responded to your email inquiries and provided the information you requested. We're sorry for the delay. Due to a high volume of queries, our normal response time for emails can span up to 4–5 working days. For quicker responses and assistance, we recommend reaching out via our Live Chat feature or calling our customer support team directly during the following hours:
Monday to Friday: 09:00 am – 08:00 pm
Weekends: 09:00 am – 05:30 pm (UK timings)
Regarding your inquiry, we offer flexible monthly rolling plans and PAYG (Pay-As-You-Go) options, allowing you to cancel at any time without long-term commitments. For uninterrupted service, our plans operate on a recurring payment system rather than direct debit.
We deeply value your interest in joining Now Mobile and are committed to delivering a better experience moving forward. We hope our response addresses your concerns and kindly ask that you reconsider your review in light of this.
If there is anything else we can assist you with, please don’t hesitate to reach out.
Best Regards,
Abraham
As I stated time and time agai n they…
As I stated time and time agai n they steal my credit these scammers won't even reply. I asked them to this send me the out going calls they did not so I called them and send 20 emails no response. I will go to police.
10. November 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Dear Mr. Bahman,
Thank you for your review. We’re here to help resolve any issues you’ve encountered. However, to provide details of your outgoing calls, we need verification through proof of address, which we haven't yet received via email. Without this, we can’t securely process your request.
Please send a clear copy of your proof of address to hello@nowmobile.co.uk so we can address your concerns and assist you promptly. We are committed to resolving this for you.
Best regards,
Abraham
This company is from hell
This company is from hell, stay away and run for your life. Their costumer service is very poor and causes more problems than you already having. They have taken away 12 hours of my life for just setting up a voice mail and I had to take day off from work with no results to solve the problem.
STAY AWAY FROM THIS GARBAGE COMPANY.
23. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Hi Alex, thank you for sharing your valuable feedback with us. It's disappointing to hear about your negative experience & we take your feedback seriously. Setting up voicemail should be simple, and we apologize for the inconvenience you faced. Our goal is to provide efficient and helpful support, and it’s clear we missed the mark here. Please reach out to us directly, so we can make this right and ensure a smooth resolution. We appreciate your feedback and are committed to improving our services.
Best Regards,
Abraham
So far so good…
We recently moved to Now, as they run on EE, we have been seeing the service from giffgaff (which runs on O2) getting worse and worse over the years. Three have no signal at our location, so an MVNO that runs on EE was the best options.
So far our call quality is so much better and data seems really good as well - 5G with maximum bars in our local area (02 data didn't work at all in the same area). We have moved several numbers over using the automated system with no issues.
One thing I will say (and the reason for 4 stars and not 5) is the customer service can be very slow. It says "typically replies within 3 minutes" and sometimes that's true but other times you can be waiting hours if not days for a reply. If they can add more staff to their customer service team, or add a comprehensive FAQ to the website, then it would be a solid network.
It remains to be seen how we go on long term with Now, but so far so good.
12. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Hi CarlRyds,
Thank you for choosing Now Mobile and for sharing your detailed feedback! We’re glad to hear that you've experienced improved call quality and strong 5G signal, especially after switching from Giff Gaff. It's great to know our service is making a positive difference for you!
We appreciate your patience regarding customer service and apologize for any delays. Your suggestion to improve response times and add a more comprehensive FAQ is invaluable, and we’re actively working on making these improvements.
We're excited to continue serving you, and we hope your experience with us only gets better!
Best regards,
Sam
I cannot believe that I top up and the…
I cannot believe that I top up and the money disappears I had 9.7 and all is gone it is not the first one either. They should send me all the out going calls for last 6 months they have refused.
13. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Dear Bahman Rahimi,
We sincerely apologize for the frustration you've experienced with your account balance. We understand that it’s concerning to see your top-up disappear without explanation, and we want to help you resolve this matter.
To assist you better, could you please reach out to our customer service team at hello@nowmobile.co.uk. We can review your call history and clarify any discrepancies in your account. Your feedback is essential to us, and we want to ensure you receive the service you expect and deserve.
Thank you for your patience, and we look forward to resolving this issue for you.
Best regards,
Andy
Probably the worst mobile network I’ve ever used.
Not only did they, i suspect, lie about having the same bands as EE, as the 4G would consistently drop around London. On my second month i had two contracts running for some reason and they’d accidentally charged me for a new one. When i ported over my number i had to do it manually, contacting their support line because their automated system for it didn’t work. And then to top it off, when i switched over to another network after 2 months of this ridiculousness, they continued charging me for 5 months after I’d left. I only found this out recently and thankfully they were nice enough to repay me but it’s still frankly stupid that can happen in the first place!
AVOID! AVOID! AVOID!
1. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Hi Lewis,
We’re truly sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. It’s important to us that our customers receive reliable service, and we regret that we fell short in your case.
Regarding the issues with network coverage, we continually work to enhance our infrastructure, and we appreciate your feedback as it helps us improve.
We sincerely apologize for the billing error and any confusion it may have caused. It's unacceptable that you were charged after switching networks. We are glad to hear that the matter was resolved, but we understand your frustration.
Please feel free to reach out directly at hello@nowmobile.co.uk, for any ongoing issues or if you need further assistance. Your satisfaction is important to us, and we’re here to help.
Thank you for your understanding.
Best Regards,
Andy
Reception is poor
Reception is poor, only one bar. When someone calls me the the reception is bad. If this is based on EE which is known as the best network then i dont see what the problem is because when im walking down the street in busy main roads there is a full signal and in side-streets the signal is poor again but its not just that most of the time the signal very poor. I have used other networks and i dont have this problem. Also it does not let me change the network from 4G to 3G as this can improve the signal but im made to be stuck on 4G - again i dont have this problem with other networks. Is this something to do with this network or is it EE ? whatever it is, i quit. Going with another network, bye.
7. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Dear Shaun Nan,
Thank you for your feedback, and we’re truly sorry for the difficulties you’ve encountered with our network. We understand how frustrating it is to have unreliable reception, especially when you rely on consistent coverage for important calls.
We work on EE's infrastructure, which is typically known for strong coverage, but it seems there may be localized issues affecting your experience, especially in side streets. We would like to investigate this further to better understand why you are experiencing such signal fluctuations.
Regarding your concern with being stuck on 4G, we understand that switching to 3G can sometimes improve reception in certain areas. We will look into the restrictions you're facing, as your network flexibility should allow for this option.
Your feedback is essential, and while we’re sorry to see you go, we hope we can improve and provide a better experience for you in the future.
Best regards,
Andy
cant even sign up
For a start.....to sign up to even get a sim does not exist!!! No verification code. 12 times in total i tried the resend code...NOTHING! 24hrs later still nothing! and of course my email is correct and nothing in spam.
15. September 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Dear Vik,
Thank you for bringing this issue to our attention, and I’m very sorry for the frustration you've faced with the sign-up process. It’s clear that receiving the verification code has been a challenge, and we apologize for the inconvenience this has caused.
Our team is actively investigating why you didn’t receive the code despite multiple attempts. To resolve this as quickly as possible, please contact us directly , and we’ll ensure that you get the help you need to complete your sign-up.
We appreciate your patience and understanding while we work to fix this issue.
Best regards,
Sam
Allowances disappeared and charged multiple times
I ran out of data this month a few days before renewal, so bought a 1gb top-up, but since then my usual monthly allowances have disappeared from my account despite Now Mobile charging my wife's account over 10 times for the usual monthly fee.
Completely unacceptable that a week after I complained about this nothing has changed and the only explanation is 'We are having technical difficulties but it will be sorted'.
Would not recommend at all.
2. September 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Dear Joel D,
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you've encountered. We understand how frustrating it is to run into issues with your data allowance and billing, especially after reaching out for assistance.
We're working diligently to resolve this matter as quickly as possible. We’re sorry to hear that this hasn’t been resolved within the timeframe you expected, and we understand the impact this has had.
To ensure this gets resolved promptly, if the error lies at our end . We will follow up with you directly with an update and work to rectify the situation.
Your feedback is invaluable, and we’re committed to making this right. Please bear with us while we resolve this, and feel free to reach out to our customer support team for any immediate concerns.
Thank you for your patience.
Best regards,
Sam
Impossible to create an account
As a previous reviewer stated, no email received with verification code so cannot create an account. Yes the email address is correct, yes I have checked my spam folder, yes I have contacted support. For a supposed communication company your communication isn’t very good! Guess I’ll take my money elsewhere.
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Dear Tony,
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you have experienced.
We understand how frustrating it is not to receive the verification code needed to create your account, especially after ensuring your email address is correct and checking your spam folder. We regret that our support has not been able to resolve this for you promptly.
As a communication company, we strive to provide reliable and efficient service, and it’s clear that we have not met your expectations. We are actively working to identify and resolve the issue with our verification emails to prevent this from happening in the future.
We value your feedback and would appreciate the opportunity to make things right. Please reach out to us directly , and we will assist you in completing your account setup as quickly as possible.
We apologize for the inconvenience and appreciate your patience. Thank you for considering Now Mobile, and we hope to regain your trust and business.
Best regards,
Sam
After numerous emails and phone calls…
After numerous emails and phone calls I did put a plan on. But I have cancelled to stop recurring payments as now app is still not working and emails have never been replied.After plan runs out I will not use again. I have in fact gone to RWG a smaller company but run on Now mobile network. They replied to all emails and I have confidence in what they say
Reply to Now mobile plenty of emails sent but one thing that is bad your app is still not working or even trying to sign in to an account. Won't work
15. August 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Dear Stephen John Marriott,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you have encountered with our service, particularly with the Now Mobile app and the lack of response to your emails.
We understand how important it is to have a seamless and reliable service, and it’s clear that we have fallen short in meeting your expectations. We are truly sorry for any frustration this has caused you.
We appreciate your feedback and will use it to improve our services and customer support. We are also reviewing our communication channels to ensure that all customer inquiries are responded promptly, however we haven't received any email from your side as you provided the email on earlier review.
If there is anything we can do to address your concerns or assist you further, please do not hesitate to reach out to our customer support. We hope to have the opportunity to make things right and regain your trust in the future.
Thank you for giving us the opportunity to improve.
Best regards,
Sam
Prompt web support by competent staff
15. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Dear John FH,
Thank you for your positive review!
We are delighted to hear that you found our web support prompt and our staff competent. Providing efficient and effective customer service is very important to us, and we’re glad to know that we met your expectations.
If you have any other questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing Now Mobile!
Best regards,
Sam
Now mobile
This look like really good network I’ve got an excellent data. The phones don’t go down through the Internet they’re just a very good network and they run off by EE .
5. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Now Mobile
Dear Sandra,
Thank you for your fantastic review!
We are delighted to hear that you are enjoying excellent data service and reliable network performance with Now Mobile. It's great to know that our partnership with EE is providing you with the high-quality service you expect.
If you have any other questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing Now Mobile!
Best regards,
Sam
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.