NeoTimber are absolutely 💯 fantastic to work with. Superb customer service, prompt delivery and always so very helpful with any enquiry too. Not to mention, their composite products are best in... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We have used NeoTimber for several projects now and we contimue to rate them for service and quality. We have been very happy with the products. Our latest delivery was for cladding. The driver was Da... Mehr ansehen
Unternehmen hat geantwortet
Wayne delivered my composite decking and very kindly stacked it for me at the back of the garden. He could have just left it at the front but he went above and beyond on a wet and stormy day to help m... Mehr ansehen
Unternehmen hat geantwortet
What an absolute delight to have a delivery by Andrés charming polite and SO HELPFUL….offered to place the products round the back and not just dump on the driveway… a credit to your company …. 5 ⭐️
Unternehmensdetails
Vom Unternehmen geschrieben
NeoTimber® composite decking, NeoTimber® composite fencing and NeoTimber® composite cladding are all hi-tech eco-friendly alternatives to traditional wooden solutions.
Kontaktinformationen
Innovation House, Telford Way, Stephenson Industrial Estate, LE67 3HE, Coalville, Vereinigtes Königreich
- 01530 382 180
- enquiries@neotimber.com
- neotimber.com
4.9
Hervorragend
1126 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Antwort von NeoTimber
Hi,
Thank you for taking the time to leave such a kind review.
We're glad to hear you're pleased with the quality and price of your order.
Vision
NeoTimber Customer Services Executive
Really friendly helpful delivery…
Really friendly helpful delivery service from John and Andrejs, both took care with the decking when unloading, can't fault it. Delivery on time, with helpful updates. Thanks
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Scott,
Thank you so much for your lovely review.
We're delighted to hear John and Andrejs took such good care of your decking when unloading. I'll make sure your thanks are passed on to both of them.
Vision
NeoTimber Customer Services Executive
Andrejs messaged yesterday with my…
Andrejs messaged yesterday with my delivery time slot of 8am to 9am , he turned up bang on 8am , i asked if he could place all the items down the alleyway which he was very happy to do , he was friendly and chatty , a credit to neo timber, definately be using them again
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Dave,
Thank you for such a positive review.
It's great to hear Andrejs arrived right on time and was happy to place everything where you needed it. I'll make sure he sees your comments and we look forward to helping with your next project.
Vision
NeoTimber Customer Services Executive
Great product good service and finding…
Great product good service and finding a solution for wrongly ordered product.
2. September 2026
Antwort von NeoTimber
Hi Scott,
Thank you for taking the time to leave a review.
We're glad you're happy with our products and that we were able to find a solution for you.
Vision
NeoTimber Customer Services Executive
Cladding Order
Excellent service throughout with very helpful and friendly delivery from Andrejs. Thank you!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi,
Thank you very much for taking the time to leave such a kind review.
We're delighted to hear you had excellent service throughout, and it's lovely that Andrejs made your delivery such a positive experience. I'll make sure your thanks are passed on to him.
We hope you enjoy your new cladding.
Vision
NeoTimber Customer Services Executive
Very happy with my delivery this morning
Very happy with my delivery this morning by a lovely man called David! He went through my order with me to make sure it was all there and was very helpful by carrying my order through to a suitable place in my garden. Thank you David.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Nicola,
Thank you for taking the time to leave such a kind review.
We're delighted to hear your delivery went so smoothly, and I'll make sure to pass your thanks to David.
Vision
NeoTimber Customer Services Executive
Great product A1
21. September 2026
Antwort von NeoTimber
Hi Nick,
Thanks so much for the review. We're really pleased you're happy with our products.
Vision
NeoTimber Customer Services Executive
This is the 3rd time I've used neo…
This is the 3rd time I've used neo timber and the quality is always consistent, the deliveries have been time and the drivers helpful, the clips work well although it would be useful if the end ones were colour coded and could be bought in smaller quantities, the boards get hotter in the sun than timber and are more flexible.
21. September 2026
Antwort von NeoTimber
Hi Robert,
Thank you so much for the great review.
We're really pleased to hear this is your third time using us and that the quality and deliveries have stayed consistent.
I'll feed back your suggestions and thank you for ordering with us!
Vision
NeoTimber Customer Services Executive
Issue with split board which they…
Issue with split board which they replaced promptly after investigation. Delivery was quick and simple.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi David,
Thank you so much for the review.
We're really pleased that we could get this issue resolved quickly for you, and that the delivery was straightforward.
Vision
NeoTimber Customer Services Executive
Great company and Andreas was a great delivery driver
Andreas was a great delivery driver, very helpful and extremely polite.
Company is an excellent company and would definitely use again.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Charlotte,
Thank you so much for the lovely review.
I'll be sure to pass this on to Andrejs. We're really pleased he was so helpful and polite, and we're delighted to hear that you'd use us again.
Vision
NeoTimber Customer Services Executive
Easy process from start to finish
Easy process from start to finish. This is the second time I’ve used Neo timber. Both times they have been very helpful in ensuring I had the correct products and delivery was quick. The driver, Dave was very courteous and stacked everything exactly where I asked with plenty of protection on the goods. He then took me through everything ensuring I was happy with the condition of everything. Once again the quality of the product is first class. I would not hesitate to recommend or use them again.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Mark,
Thank you so much for this fantastic review.
We're really pleased you've had such a smooth experience both times. I'll be sure to pass this on to Dave, it sounds like he went above and beyond to make sure everything was checked over for you. We're so glad you're happy with the quality too.
Thanks for recommending us.
Vision
NeoTimber Customer Services Executive
Excellent service
The whole process of ordering, advice on amount of cladding and then delivery was very easy and comprehensive. Wayne our delivery driver was excellent after such a long drive to us.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Mark,
Thanks so much for the great review.
We're really pleased everything went smoothly. I'll be sure to pass this on to Wayne. We're glad he left such a great impression.
Vision
NeoTimber Customer Services Executive
Great decking materials expertly…
Great decking materials expertly advised and fantastic delivery
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Stephen,
Thanks so much for the great review!
We're really pleased you're happy with the decking and found the advice helpful.
Vision
NeoTimber Customer Services Executive
Andrejs was very helpful and polite…
Andrejs was very helpful and polite also called me to let me know his arrival time
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Kevin,
Thanks so much for the great review.
I'll be sure to pass this on to Andrejs. We're really pleased he was so helpful and polite.
Vision
NeoTimber Customer Services Executive
Great delivery service
Great delivery service from John
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Ryan,
Thank you so much for the great review.
I'll be sure to pass this on to John. We're really pleased you had such a great delivery service.
Vision
NeoTimber Customer Services Executive
John was a really helpful and friendly…
John was a really helpful and friendly towards us.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Ben,
Thank so much for the lovely review.
I'll be sure to pass this on to John. We're really pleased he was so helpful and friendly towards you.
Vision
NeoTimber Customer Services Executive
Antwort von NeoTimber
Hi Deborah,
Thank you so much for the great review.
I'll be sure to pass this on to Wayne. We're really pleased he was so helpful.
Vision
NeoTimber Customer Services Executive
Perfect service
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Paul,
Thanks so much for the great review. We're really pleased you had a great service with us.
Vision
NeoTimber Customer Services Executive
Very good service from start to finish
Very good service from start to finish. Andreas the delivery driver was very prompt and helpful. Many thanks
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Bill,
Thank you so much for the lovely review.
I'll be sure to pass this on to Andrejs. We're really pleased he was so prompt and helpful.
Vision
NeoTimber Customer Services Executive
I wasn't in when Kyle delivered
I wasn't in when Kyle delivered, but I was told about the care he took in handling the boards. Very much appreciated.
Edit: I also had a second batch on Thursday. AndrejS was equally as attentive with the delivery. Excellent service 👍🏻
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Huw,
Thanks so much for the lovely review.
I'll be sure to pass this on to Kyle. We're really pleased he took such care handling the boards, even though you weren't in to see it yourself.
Vision
NeoTimber Customer Services Executive
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