We have used NeoTimber for several projects now and we contimue to rate them for service and quality. We have been very happy with the products. Our latest delivery was for cladding. The driver was Da... Mehr ansehen
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Das sagen Bewerter
Wayne delivered my composite decking and very kindly stacked it for me at the back of the garden. He could have just left it at the front but he went above and beyond on a wet and stormy day to help m... Mehr ansehen
Andrejs was really helpful. He called 45 mins before arriving which allowed me to ensure everything was ready. He checked everything against the manifest to ensure it was as it should be and was helpf... Mehr ansehen
Unternehmen hat geantwortet
Used neo decking before so new the quality prior to buying. The cladding was just as expected, easy fit and looks good. Would highly recommend NEOTIMBER.
Unternehmensdetails
Vom Unternehmen geschrieben
NeoTimber® composite decking, NeoTimber® composite fencing and NeoTimber® composite cladding are all hi-tech eco-friendly alternatives to traditional wooden solutions.
Kontaktinformationen
Innovation House, Telford Way, Stephenson Industrial Estate, LE67 3HE, Coalville, Vereinigtes Königreich
- 01530 382 180
- enquiries@neotimber.com
- neotimber.com
4.9
Hervorragend
1120 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Outstanding service
Driver Andrejs arrived when stated. Unloaded the items and stacked carefully. Impressed!
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Andrew,
Thank you for taking the time to leave a review.
We're delighted to hear Andrejs arrived on time and took such care unloading your delivery. I'll make sure he sees your kind words.
Vision
NeoTimber Customer Services Executive
Good experience all round
Good experience all round, quick delivery and on time, delivery driver David was brilliant and very helpful, nearly 100 boards unloaded in no time at all and stacked up safe and sound. Would definitely recommend and will use again in the future!
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Pete,
Thank you so much for your review.
It's great to hear your delivery was quick and on time. I'll pass your thanks to David.
We look forward to helping with your next project.
Vision
NeoTimber Customer Services Executive
Excellent Delivery Driver.
Excellent Delivery Driver.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Lynn,
Thank you for taking the time to leave a review.
We're pleased to hear you had such a good experience with your delivery driver.
Vision
NeoTimber Customer Services Executive
Very professional
Our delivery driver Robert was very helpful and professional. The whole process - order placement through to delivery - has been excellent. Keep up the good work.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Lee,
Thank you for such a positive review.
We're really pleased to hear that Robert was helpful and professional. I'll make sure he sees your comments.
Vision
NeoTimber Customer Services Executive
Good service from beginning to end
Friendly, professional service. Delivered on time. Andrejs give me an hour and a half notification prior to delivery and was polite and friendly. Good service from beginning to end.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Rebecca,
Thank you for your kind review.
We're glad you had a good experience from start to finish, and it's lovely to hear Andrejs gave you advance notice. I'll pass your thanks on to him.
Vision
NeoTimber Customer Services Executive
Great product but transport (delivery)…
Great product but transport (delivery) expensive and needs reviewing. The finished article looks great on the patio.
3. März 2026
Antwort von NeoTimber
Hi Gareth,
Thank you for taking the time to leave a review.
We're pleased to hear you found the service prompt and efficient.
Vision
NeoTimber Customer Services Executive
Great delivery and high-quality materials
We had a wonderful experience with NeoTimber. Andrejs took such care when delivering the materials. He did an excellent job! The materials are of very high quality and we look forward to seeing them in our new build.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Amy,
Thank you so much for the lovely review.
We're delighted to hear you had a wonderful experience, and that Andrejs took such care when delivering your materials. I'll make sure he sees your kind words.
Vision
NeoTimber Customer Services Executive
Great purchase and quality product will…
Great purchase and quality product will definatly use again!
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Ian,
Thank you for taking the time to leave a review.
We're really pleased to hear that you're happy with your purchased and the quality of our products.
We look forward to helping with your next project.
Vision
NeoTimber Customer Services Executive
Excellent quility fab customer…
Excellent quility fab customer service ,
Quick delivery same week , would recommend useing this company
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi,
Thank you so much for your kind words.
We're delighted to hear you were happy with the quality of our products and our customer service.
We really appreciate you recommending us.
Vision
NeoTimber Customer Services Executive
Everyone from ordering staff to…
Everyone from ordering staff to warehouse staff are accommodating & helpful
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Peter,
Thank you for your review.
It's great to hear everyone was helpful and accommodating.
Vision
NeoTimber Customer Services Executive
Super friendly guy
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Tim,
Thank you for taking the time to leave a review.
We're really pleased to hear you had such a friendly experience.
Vision
NeoTimber Customer Services Executive
Good quality product
Good quality product, and on time delivery. Driver (Andrejs) was really helpful, thank you.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi David,
Thank you for your review.
We're glad you're happy with the quality of our products and that your delivery arrived on time. I'll make sure your thanks are passed on to Andrejs.
Vision
NeoTimber Customer Services Executive
Warm and friendly staff throughout the…
Warm and friendly staff throughout the organisation selling an exceptional product ( I know because I am extending a patio made of the same product put down 5 years ago).
The delivery driver David rounded the experience off superbly with a warm smile and a caring delivery. Well done Neotimbrr
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Mike,
Thank you so much for such a kind review.
It's wonderful to hear you've had such a good experience across the team. I'll made sure David sees your comments.
Vision
NeoTimber Customer Services Executive
Antwort von NeoTimber
Hi,
Thank you for taking the time to leave such a kind review.
We're glad to hear you're pleased with the quality and price of your order.
Vision
NeoTimber Customer Services Executive
Really friendly helpful delivery…
Really friendly helpful delivery service from John and Andrejs, both took care with the decking when unloading, can't fault it. Delivery on time, with helpful updates. Thanks
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Scott,
Thank you so much for your lovely review.
We're delighted to hear John and Andrejs took such good care of your decking when unloading. I'll make sure your thanks are passed on to both of them.
Vision
NeoTimber Customer Services Executive
Andrejs messaged yesterday with my…
Andrejs messaged yesterday with my delivery time slot of 8am to 9am , he turned up bang on 8am , i asked if he could place all the items down the alleyway which he was very happy to do , he was friendly and chatty , a credit to neo timber, definately be using them again
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Dave,
Thank you for such a positive review.
It's great to hear Andrejs arrived right on time and was happy to place everything where you needed it. I'll make sure he sees your comments and we look forward to helping with your next project.
Vision
NeoTimber Customer Services Executive
Great product good service and finding…
Great product good service and finding a solution for wrongly ordered product.
2. September 2026
Antwort von NeoTimber
Hi Scott,
Thank you for taking the time to leave a review.
We're glad you're happy with our products and that we were able to find a solution for you.
Vision
NeoTimber Customer Services Executive
Cladding Order
Excellent service throughout with very helpful and friendly delivery from Andrejs. Thank you!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi,
Thank you very much for taking the time to leave such a kind review.
We're delighted to hear you had excellent service throughout, and it's lovely that Andrejs made your delivery such a positive experience. I'll make sure your thanks are passed on to him.
We hope you enjoy your new cladding.
Vision
NeoTimber Customer Services Executive
Very happy with my delivery this morning
Very happy with my delivery this morning by a lovely man called David! He went through my order with me to make sure it was all there and was very helpful by carrying my order through to a suitable place in my garden. Thank you David.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von NeoTimber
Hi Nicola,
Thank you for taking the time to leave such a kind review.
We're delighted to hear your delivery went so smoothly, and I'll make sure to pass your thanks to David.
Vision
NeoTimber Customer Services Executive
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