NCF LIVING - Hull Bewertungen 470

Sofa delivered faulty.

Stupidly I spoke to one of the delivery people’s supervisor who assured me another sofa would be delivered and to use the DEFECTIVE sofa until a replacement is sent. I was upset at the fixed £80 for delivery and fitting price when purchasing however, this is my insurance as I’m sure I will have to take this matter further given that the initial responses I have had from NCF customer service BY EMAIL. I now have to provide photographs of the faults for the’ service and faults team ‘ to make a decision and I am now 2 weeks on. There is no decision, this isn’t a fault weeks, months on a warranty matter, the sofa was delivered faulty with cross threaded leg screws and sagging on the material.

There’s a reason I have always purchased high value products from Barker and Stonehouse, after sales are fantastic, the only contact with this company is by email, no contact by phone.

My advice DO NOT ACCEPT FAULTY GOODS and be wary with this company on the provision a replacement will be sent out, you will need to provide evidence for the ‘ service and faults team ‘ to make a decision . I can see my complaint rumbling on, not something I reckoned for and do not need the hassle especially over the Christmas period

First and last time I will purchase from NCF Living, as if you cannot speak to a service advisor about a complaint, more importantly they are undermining my rights as the product, delivered as allegedly new, is without doubt faulty and I have to justify my claim.

Will also be complaining in store to the Hull branch manager

This service is not acceptable

Paul at Hull outstanding service well rated as a sales person

Dan at Hull was very polite and professional, patient, and made the process very simple and easy. Gave good advice and a light atmosphere

THE WORST COMPANY EVER!!!!! DO NOT USE!!!!!

If I could give this company 0 stars I would!!!! Myself and my partner ordered our sofa 11 weeks ago, we were told in store that our sofa would be delivered between 6 and 8 weeks, but likely 6 weeks after purchase. After about 8 weeks we received a text explaining that the sofa would be delivered W/C 01/12/2025- it is Friday and still no sofa!!! Myself and my partner both work very stressful full time jobs, trying to locate our sofa has been horrific. The customer service is essentially non existent!!! They turn off their phone lines when they don’t want to deal with customers (and have been doing so for weeks) because they’ve lost our orders. Rather than communicating and apologising to customers they refuse to answer questions. I have given this company a significant amount of money, and they have given me nothing in return. They also make you give them a review in store as your buying your sofa- should have been an instant red flag- but I guess it explains why they have 5 start reviews. The only reason you would ever use this company is if you want to give yourself stress. I cannot express how horrific this experience has been. I have attempted to put in a complaint, I was told by HQ that the only way I am able to put a complaint in is by driving to a store (45 minutes away from my house) and do it face to face! They also went on to call me a liar when I said that we were told in store 6-8 weeks. DISGRACEFUL!!!

Great choice and price. Happy with the choice we made today. Served by Steve at hull who was really helpful and informative. Great store with good prices.

Steve at hull helped me choose the right sofa for us. He gave me all the time needed to make the right choice and was on hand whenever I needed help. I'm happy with my choice. Show rooms was full of choice.

Visited the hull store last week. We found Dan very helpful

Good choice of furniture to choose from and good price, paul at hull very down to earth and honest and very helpful with no hard sell from paul would recommend

Paul was great very helpful to purchase the sofa for a new house

Visited the Hull store and was seen by Dan. Really friendly, helpful and knowledgeable

Paul offered great service at Hull. Delighted with purchase and delighted with Pauls professionalism

Paul at hull was a fantastic salesman no pressure wandered round had a look and went away to think about it and came back when we were ready to be greeted by Paul smooth sale excellent service!

The staff member that saved could not do enough for me.

Excellent service from dan at standrews key hull. Thanks again

Mark was extremely helpful and made the whole sofa buying process simple. He was friendly and knowledgeable. Great service

Very helpful pleasant and attentive from Courtney.

This is the worst place to buy anything from i pay cash and got told early October to mid October it is now November still waiting for a phone call for a delivery date complain to customer service and get the same answer waiting for the shipment in the warehouse it same old story try to phone them but get no one is a available at this time even when you phone at 930 when it open same old story if they say a date they are telling lies they take your money but delivered the goods they are a joke

Went in for a look around and didn't expect to actually leave with two high quality new sofas.
Steve at hull was incredible helpful especially cause everything was going wrong, phones dying, going back to the car, then the card reader dying. Had a good laugh and overall really enjoyed speaking to him. Was funny and had a personality to which is also rare. 😅 wish him well.

Courtney was very helpful. Felt no pressure when looking in the store, knew what she was talking about when we asked millions of questions and recommended sofas to our ideas 😁 The prices are affordable as are the finance options. 100% recommend visiting here.

Dan at Hull was friendly and approachable and understood our requirements, he made suggestions which we agreed with and we bought a sofabed and garden furniture. The flexible delivery options really helped make our decision.