I gave a 3 because, although their products are very very good, I cannot understand why it takes so long to process orders. In my business that I had every order received by 3.00pm was out that same... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Absolutely amazing value for money . The monoi de Tahiti is just absolutely delightful and PURE . Look at all the ingredients in something you'll get off the high street and tell me that stuffs as g... Mehr ansehen
Naturally Balmy is the Best of the Best! Their oils and other products are top quality and the customer service is incredible as well. I am in the USA and while the new tariffs make it a bit more d... Mehr ansehen
The ordering and delivery was quick and efficient, the oil is nice. However, I do think£38 for the product is extortionate (all up including postage). It’s good to have piece of mind that it’s not... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Naturally Balmy is an established UK cosmetic manufacturer with over 18 years of experience in cosmetic product development, manufacturing and regulatory compliance. We help businesses of all sizes – from ambitious start-ups to established retailers and global brands – bring high-quality skincare, haircare and personal care products to market. Whether you're looking for white label products, bespoke formulations or contract manufacturing, our experienced team is here to support you every step of the way. We offer formulation, product development, manufacturing, filling, cosmetic compliance, CPSRs, PIFs, stability testing and challenge testing, providing a complete end-to-end solution under one roof. We believe launching a cosmetic brand shouldn't require huge minimum order quantities. That's why we offer flexible, low MOQs across many of our white label and manufacturing services, making it easier for start-ups and growing brands to launch with confidence while still supporting larger production runs for established businesses. We also supply high-quality cosmetic ingredients, packaging and formulation bases, giving our customers the flexibility to create products that reflect their brand vision. Our focus is on quality, innovation, transparency and exceptional customer service, and we're proud to build long-term partnerships with businesses across the UK and around the world. Whether you're creating your very first product or expanding an existing range, Naturally Balmy is here to make the journey as straightforward as possible. Our knowledgeable team combines technical expertise with friendly, honest advice to help bring your ideas to life safely, efficiently and to the highest standards.
Kontaktinformationen
Unit 17 Riverside Business Park , BH21 1QU , Wimborne, Vereinigtes Königreich
- 01202 567046
- sales@naturallybalmy.co.uk
- naturallybalmy.co.uk
4.2
Gut
50 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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smell a rat here
Just have concerns that they don’t take responsibility for their product, therefore asking small businesses to be the responsible person for their concoctions
So if a product arrives…in our experience, and doesn’t smell then it’s our problem as we’re the responsible person… can only smell a rat here….sorry to be negative
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Naturally Balmy
Thank you for your feedback.
We’d like to clarify that, following recent guidance from our regulatory team, customers purchasing our pre-assessed cosmetic products are now required to act as the Responsible Person (RP) for their own brand. This is in line with UK cosmetic regulations and ensures that the correct legal entity is accountable for product safety, labelling, and distribution.
Naturally Balmy provides all the necessary compliance documents, including the CPSR (in the client's name) but it is ultimately the brand owner’s legal responsibility to register the product and ensure it meets all ongoing regulatory obligations.
We understand this is a change, but it reflects updated best practices and protects both parties legally.
We remain committed to supporting small businesses and are happy to guide customers through the process.
Best regards,
Naturally Balmy
Horrid Experience
I recently ordered their Lip Gloss base and It came extremely runny. A lip oil rather than a lip gloss. I emailed my concerns and they told me to send over a video of its consistency. However, once I did they completely ignored its runniness in the video and said since their sample at the warehouse is fine they could not do anything about it. This is incredibly frustrating for a small business that cannot afford to make financial losses. They refuse to address the issue that my lip gloss base arrived not as the 'thick liquid/semi-solid'.
Genuinely, this has turned me away from reordering although I admired their products natural elements their quality standards are not in check as well as their customer service
In case you see this review and wish to make things right, my order number is #36243
25. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Naturally Balmy
Thank you for your review.
Unfortunately, we cannot accept returns on cosmetics that have been opened, we apply a tamper seal to ensure quality control, and as explained, for hygiene reasons this cannot be a policy that we bend on.
This is the main reason we strongly advise all customers to try a sample in the first instance, before committing to buying larger sizes or bulk.
We recognised your disappointment in the fact that the product didn’t meet your specification, and as it’s a base that you ordered, to which ingredients are usually added, we offered a thickening product for free, and we offered an alternative lip gloss sample free of charge too.
If you were to make another order, we would have applied some balmy discount points to that also as a gesture of goodwill.
I can see that you have accepted the free products we have offered you, and I very much hope they form a solution to the problem.
We can assure you that it is not a lip oil, so this thickener is compatible with the base you purchased.
We also urge customers with very particular specifications to use our formulating service, where we collaborate on your end vision for the product, and ensure we meet your brief.
We cannot amend our policy on an individual basis, as like you, we are a small business, and we too will make losses. We keep our prices low, so that we are super competitive, and we try hard to guide our customers in the right direction.
Thank you for recognising the natural ingredients differentiator that our business offers, we genuinely hope that you will reconsider using us again in the future, and we are here, happy to support and recommend as always.
Excellent customer care service &…
Excellent customer care service & wonderful quality products.
1. April 2024
Bewertung ohne vorherige Einladung
Excellent Service
A great company to buy from, not only quality products but top-notch customer service too. They even spotted an error in my most recent order and messaged me to check before sending.
29. November 2022
Bewertung ohne vorherige Einladung
Very professional service
Very professional service. Fast and polite. I ordered a couple of wholesale items and their safety assessments. The products are beautiful. Thank u!
1. August 2022
Bewertung ohne vorherige Einladung
Excellent company…
I have just had 5 soaps tested with this company and they were absolutely amazing. They have lots of different packages, and their prices are great. They answered all of my questions really quickly and were very easy and nice to talk to. I will definitely be using them again .
21. Januar 2022
Bewertung ohne vorherige Einladung
Wonderful Website and Company!
Wonderful Website and Company!! After a terrible experience with the Soap-Makers Store I appreciate this website a lot more, no hidden costs or surprise VAT the products are amazing, customer service is lovely and always keep a line of communication open. Can't wait for my next purchase, you can find everything you need for homemade cosmetics!!
14. September 2021
Bewertung ohne vorherige Einladung
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