National Storage Bewertungen 3’803

we were moving our belongings into storage and had placed our washing machine at the lift as it was last item to be moved. When we returned we found washing machine had been stolen. National storage told they could not help as no cameras captured the event despite numerous signs placed around stating 24 hour surveillance. National storage said to file a police report and they could do nothing

Worst service ever!!! Ripped me off big time. Charged $294 for half a day of storage and refused any sort of refund, said it’s there policy to charge a full month even if you are a few hours over a month. Do not use terrible service and it’s not clear about the policy.

I contacted National Storage via their online form for the Guildford WA location. I got an attempted callback about 30 minutes later. My phone gave 1 ring then hung up. I promptly got a text message from Sabrina that stated that they were unable to reach me. I'm sure Sabrina meets all her KPIs for having contacted the most customers in a single day. I am exploring other options.

Be very careful with this company. They prioritise money over the customer and are very rigid with their rules. Charged me $180 (a full month of storage and an admin fee) for a service that I never ended up using because I was one day past the original move in date when I cancelled the service. Completely unreasonable when I brought this to their attention.

Dandenong South customer service team are deplorable and have absolutely no common courtesy what so ever!
Being in customer service myself for over 20 years, I was taught to listen to the customer and show compassion if need be! Something this team does not have at Dandenong South. Very unhappy

The team at Mitchell are the best, simply a one-stop shop.
They are very friendly and supportive.
Good service and professional.

Rude lady on the phone when I called the hotline. She was a switchboard call operator and refused to transfer me to the Chatswood storage centre and tried to palm me off. She then said no one was working at the Chatswood storage centre so they can't help me with my invoice enquiry.

Terrible service and they will deduct $11 overdue fee straight away if there's not enough money on your card.

I don't understand why the service is so terrible when their fees are not cheaper than other options. I'm moving my items to another storage company.

Hi, I recently vacated a storage unit at National Storage Chatswood after almost 2 years and decided to post a review warning others of what to expect from them. I found the initial 3 month cost to be at a competitive price but soon after and continuously over the term was hit with increase after increase to an increase of over 40%! CRIMINAL! Same response when I queried the hike in price each time ‘you can always vacate if it does not suit’. They know fully well the cost empty a full storage unit can be so very costly and really who has the time these days. I gave 8 days notice (only 7 required) but they charged me days later for the month. When I called to ask for a refund for the unused portion, they advised they could not give a partial refund ‘read the agreement’. They referred me to Head Office website to submit an query which I did that the same day, eventually they replied with 'sorry too bad, read the agreement'. Even though I’ve already vacated, I almost considered leaving the lock on the unit until they day before month paid in advance runs out as they admitted if I removed the lock before the cycle they would just re-rent the space – DOUBLE DIPPING! Decided is was too much trouble to go back end of month and not up to dealing with this facility again. I was an excellent customer, spent nearly $4,000 in storage fees over the last 2 years. I should have been treated fairly.

We were customer of National Storage Tulamarine warehouse for over a decade. Very much disappointing goodbye to this business. The office lady said she will prepare the paperwork for us to sign so the payment can be stopped. After couple of hours, we went back (it was 2.55pm) she said that she will email to us all necessary details. Couple of days passed and we tried to follow up few times unsuccessfully until few days later we were charged the full amount for the month despite the fact that they advertise all over the storage premises that you need to give at least 7 days notice. If you are dealing with National Storage Tullamarine in Melbourne you have to be careful as they will rip you off any way they can. Hopefully this reaches you before you make decisions to have any business with this company.

Beware the 5 star reviews are only from short term renters. Anyone getting a unit longer than 3 months will get a significant hike every 3 -6 months continuously. I’ve just had an increase of nearly 12% after 3 months for a small garage unit and it’s going to cost me an extra $600 per year! They give you the cheap price at the beginning knowing you are stuck moving the stuff. I sent an email requesting to know why such a huge hike and they just blew me off with their usual legal response. If you want a unit longer than 3 months do not go near this business!

Belongings are not safe! We had insurance however due to some fine print clause we were not covered. It took them a day to even notice that there was a break and enter.

leased a storage shed at your Sturt SA, site for approx 2 years. In that time I had nothing but trouble with the manager there whom would always seem to put her own lock on my shed, which prohibited me in being able to gain access to my belongings in which I stored all my tools for work and I would then miss out on income each week, even after paying the amount due the day before. Due to not having photographic ID when I first moved my belongings in there meant I had to put the unit in a friends name -however they were aware that I owned what was inside of it and would contact me when the bill was due to be paid etc. In march of this year I was incarcerated for approx 3 1/2 months and in that time management was made aware of this, my ex wife called them only a few days after and informed them and also made a payment of $650.00, which bought the balance outstanding to zero. She also made a payment of $200.00 a few weeks later, however there was still a balance outstanding on the account and she told them that she wasn’t able to afford to continue to pay for the unit, due to medical expenses occurred for our daughter due to her anorexia and advised them that I would be released from prison in June, and I would then be able to pay the account up to date, to which they acknowledged and gave her the impression that it would be put on hold until then. However the day I was released from prison we rang to pay the account up to date to which, after not being told anything at all involving the account besides Me being unable to pay the outstanding balance, however after a few days of severe stress I was then made aware that my entire unit had been auctioned off merely days prior - which I am led to believe would have been the last day of auction and also the same day I was released and rang to pay the balance in full. Inside that storage shed was my entire life contents. Everything I owned was in that shed, all my tools for work, as I work for myself and have my own business, I am now unable to work, as there was 15+ years worth of collecting varies tools needed, it had every single piece of important personal paper work that I’ve had since I was 15, brand new tools unopened, safe containing my jewellery, my kids jewellery, wedding rings, christening jewellery etc all my kids babies photos, my wedding photos etc. stuff that can not be replaced, as well as motors for my car every single piece of clothing i owned, keys to my cars that were stored elsewhere, as well as rego plates etc for them. Motor bikes, my kids kayaks, all my dads, & grandads things that were passed down to me when they passed away- again stuff that just can’t be replaced and mean so much to me. Plus so much more. It was piled from the floor to almost the roof and wall to wall full, equaling easily $50,000.00, & to top this off I find out that it was sold for no more than $900, all to pay for a $500 debt. Things that just can’t be replaced and hold a sentimental value to me that I just can’t get back, as well as now being in severe financial hardship now I’m no longer able to work due to not having any tools that are needed. Which means I’m unable to pay for my accomodation, food, clothing, etc In which is just a massive down set for me and will result in me becoming homeless. I have seeked legal advice about this and I am going to pursue it as far as it needs to be in order for my belongings to be returned to me especially considering I strongly believe for them to have auctioned it off prior To the date that based on the timeframe given by them.

Large signs on the gates & the staff tell you that seven days notice is required to cease your lease. However hidden in the T&C's it states that 10 working days notice is required to cease the automatic 1 month in advance payment that you have to make. It is company policy that NO part month refunds are given. This is theft by deception. Beware of this dishonest practice.

My experience with with National Storage company was excellent/perfect in all aspects from the first time I walked in to their Office at Garbutt QLD. All of the staff were excellent in everything that they did and said, very helpful and polite could not ask for more and you would have to go a very long way to find anything equal or better. A big thank you to Terri and Jacob who handled us most of the time, but the rest of the crew were excellent as well... National Storage Garbutt I would highly recommend them to anyone who needs a place for storage.... THANK YOU VERY MUCH TO ALL...

Chris, James and Ryan at National Storage Subiaco were brilliant. They helped with problem solving, generating options and loaned me a tape measure and a spray for my rusty lock. I really appreciated their efficiency and professionalism.

2 price increases in such a sort period, they are just taking advantage of the market at every customer’s expense

I have spent the day dealing with terry at Garbutt national storage
She has gone above and beyond when helping me with all of my needs , sourcing Bins and trailers . Cancelling and rescheduling she had been forth right about all fees and I honestly could not thank her bough for her efforts today.

I have had goods in storage for many years with 3 different companies. The first two were professional & no problem to deal with. I left the 1st because I moved & the 2nd sold to National Storage. From the moment National Storage came on board they were a nightmare. The first thing that happened was a 30% price increase that they gave me 3 days notice of (on an annual invoice). 3 managers in as many years. The 1st was a standover man who threatened me & swore at me when I tried to enforce the terms of my contract. I had to call Police. The 2nd was unreachable save for the letter advising that I was being evicted for non payment of an invoice they had never issued that wasn't due for months ... had to contact head office who kept promising he'd contact me. After weeks of trying & them threatening to auction my stuff I finally got hold of him & he was rude, implying it was somehow my fault they made a mistake. They unilaterally changed the terms of our contract by denying it existed, changing my billing cycle, changing my due dates and increasing my fees every invoice by 30% or more. I finally got myself in a position to move out only to discover that they had cut my locks & entered my unit & left it unsecured, without telling me (I was not & had not been in arrears & had not breached the conditions of our contract). And they have not refunded the unused portion of my upfront payment which they were obligated under contract to refund. Shonky, lawless, bullies. Never again.

Signing up i was told i had to pay a month upfront, ok was happy with that but was also told signing up i could change over to paying weekly via Automatic Payment after the first month. When I went to do this in person I was told service was available but would cost extra as they didn’t really like doing it so I agreed to pay more as this was more convenient for me, I had no problem paying for this. The lady still didn’t want to do it claiming people often get the payment reference details wrong to which i said id do it right in front of her there n then so she could check it once I set up the AP on my phone standing there!! She still didn’t want to do it, claiming the business would prefer Direct Debiting. I reminded her she just offered that service for an extra few dollars and I was happy to pay. She still didn’t want to do it. On her suggestion and advice I agreed id just ring up and pay over the phone each month. I was happy with this although it all seemed like blatant dishonesty and them wanting the Direct Debit set up so they could take what ever they wanted when they wanted.
I then lost my locker key off my key ring in the foot well of my van which i found later. I paid them to have the lock removed which was around $35 which i had to pay upfront before they would in any way assist. They were not able to remove the padlock and Murphy’s law had it i found the key that weekend cleaning out the Van. I requested a refund which took nearly a month to be paid back with multiple promises of payment "this Friday" that didn’t happen and many emails they ignored asking why i couldn’t just go swipe my card and get it paid back directly on the spot as I had to pay it, especially since on the first day you’re late on a payment they lock you out and charge you a penalty the very same day!
I found storage closer larger and cheaper to home so when i was due to make a payment I gave my contractually required 7 days notice, the same notice on all the signs around the building clearly stating 7days notice. I actually gave 12 days and was told id have to pay a full month. I refused, stood my ground with the young arrogant "manager" who was not interested in being reasonable other than trying to strong-arm me out of a whole months payment when i was contractually only required to pay for my agreed notice period of 7 days. Eventually he read back to me that they are able to authorize in writing a payment less than a full month to which i pointed out to him that they can do it but are just choosing to be disingenuous and unhelpful. He instantly spat some BS about having to figure what the payment would be for the 2weeks notice I was giving then hung up in my ear like a child not able to admit he was blatantly in the wrong.
They are not a good company to deal with and id advise anyone looking to rent from them to look elsewhere as their interest in being professional and reasonable is beyond appalling !

We decided to go with National Storage in Fortitude Valley for all our storage needs and we found working with them has been a pleasure. Quick, easy and efficient.
Professional staff who are knowledgeable and supportive.
I would always recommend National Storage to anyone.