Full Range Furniture Bewertungen 

Absolutely shocking!

********SCAMMERS DO NOT USE*******

I Ordered bed and wardrobe and expected delivery 5-10 days based on the delivery information on their website in relation to delays due to Covid19. Received an email 3 days later to say my items has been shipped. i then dismantled (with a hammer!) the old furniture and put outside and redecorated my sons room in readiness for new arrival of furniture. I emailed a few days later as had heard nothing and asked when it would be delivered and was then informed ‘ it may take up to 2-3 weeks’due to Covid’. When I pointed out their website was misleading as it stated 5-10 days due to Covid, hence why I had ordered from them, they stated they were experiencing delays with their delivery company. It is now nearly 3 weeks and I still had not heard so I emailed again today to ask for confirmation items would be delivered by Monday 1st June (when 3 weeks were up) to be given yet another elusive response. I replied AGAIn and asked them for a straight answer ‘would I be receiving items anytime soon. They stated that the ‘suppliers’ would be in contact with me ‘sometime’ next week. ‘Suppliers’?? I thought THEY were the suppliers. When I further emailed to ask for a straight answer, Would I receive items next week, yes or no? They stated no. Have requested a refund and now ordered elsewhere as am not confident that this company are being honest about their ability to deliver items that have been paid for (over £500 worth of goods) AND my son is sleeping on a mattress on the floor surrounded by clothes with nowhere to go!
Poor and elusive responses to communication and website is misleading.
If I’d known from the beginning, I could have made an informed choice. Feel like I have been lied to.

Having purchased a chair from this site because it advertised fast 1-3 delivery. I didn’t receive the chair for over a week with no updates so called the company and they told me the chair was out of stock. They agreed to send me an alternative chair that day and it still hasn’t arrived a week later. Rubbish service and terrible customer service, offering a service they can not deliver.

I ordered a office chair to go with a new desk I have ordered. The chair arrived within the week. I was told when it would be arriving by the courier company all with no fuss. Very easy to assemble and a very comfortable chair indeed. Overall delighted with the service.

This is the biggest regret I have ordering a bed from these cow boys. I placed an order for a bed and writhing 10 mins they call me to arrange a delivery for the same Friday of the week I ordered. Like every other person on here I took a day off to wait for this delivery and when the courier came he only had 2 out of 3 boxes.
I emailed full range furniture and they said it was out on another delivery and would still be delivered on the same Friday. It never arrived. My husband and I now have no bed to sleep on and these people have taken my money and not delivered the full bed. What an unpleasant experience.

So very much in the theme of other reviews I can only flag that the delivery service used is simply shocking. Ordered a bed and delivery was scheduled for last Friday (it is now Tuesday afternoon) having taken a day off for delivery the day came and went with no delivery, no contact and when just before 5 pm we contacted Full Range we were told that it was out for delivery according to the tracking. Saturday we E Mail the delivery company and are told that it will be out on Monday due to unforeseen circumstances. Then at 9 pm (yes 9 pm) on the Sunday we have a knock at the door and it is the delivery company proudly announcing that they are delivering two pieces of the four pieces to be delivered and the other two pieces will come out on Monday. Monday came, Monday went and I don't need to tell you anymore. We E Mail again and are told its coming out on Tuesday (today) the delivery slot is provided and of course again it goes without saying that this slot has long since ended with of course no sign of the delivery. Five days and two annual leave days wasted and still we do not have the bed to assemble............ABSOLUTE SHAMBLES!

The chair I ordered is not bad but the delivery experience was terrible. First the wrong chair was delivered. The original delivery company then telephoned to make arrangements to collect the chair that had been incorrectly delivered and claimed they were not aware that the replacement chair we had been promised was to be delivered first. When told we were not available they were quite rude. Then without notice the correct chair was delivered apparently by a different company to the company who had delivered the incorrect chair. The on the day we had said we weren't available just as we were about to leave for our appointment the original company turned up to collect the incorrectly delivered chair. They had obviously had a thorough look around the place because they identified that the chair for collection was in the holiday cottage! I found the whole experience upsetting and would not purchase from this company again

Bought 2 reasonably expensive desks & chairs in October 2019.

Found the chairs of poor quality & very uncomfortable and the staff surly. I wish I had read the reviews before hand, but found it difficult to find as the company uses multiple web sites and names.

I would not use this company again.

Don't buy it from them!!!

I bought a bed frame with them and they call me the day after I purchase to schedule the delivery, we had agreed on the next Friday. I miss a day of work waiting for them and they haven't delivered it, I tried to call them and the delivery company but no one answered as their customer service don't work on weekends. On Saturday, I waited until 15:00 for them at home when I finally have to go out, while I was out I got a call from the delivery man at 18:00 of the Saturday. Next Monday, I stayed at home and called them on the hope that they would retry delivery, but Full Range customer service couldn't guarantee that it would be retried that day, but they would be happy to deliver it on Thursday which would be my next available date to receive it. Thursday came and only half of the items were delivered, for some reason, they have lost a box. I had to wait till today, Friday, to call them and understand what is going on. They said they were going to resend the missing piece again today and it will be delivered today, at this moment my pregnant wife is waiting on them to deliver, hopefully, it will be delivered today. I really don't know what else to expect, but I highly recommend you to avoid this company.

Bought a bed that was faulty. They were 'surprised' to hear this and were very difficult to deal with.
I had to send it back at my own cost.
AVOID

I ordered a double bed from them, bed was supposed to be delivered Monday however due to a mixup it was instead supposed to be delivered on Tuesday. Comes to Tuesday and half the bed arrives for some reason and the other half is on it’s way. They provided me with the wrong tracking number and between them and the delivery company they couldn’t tell me when my bed was going to arrive. Eventually it ended up coming on the Wednesday, I finally put the bed up only to find a part was missing. I have called Full Range Furniture 15 times to ask about the missing item being delivered and yet a week later it’s still not here. Absolutely shocking, I don’t expect that I’m going to get it so I’ll be contacting my bank for a refund as they aren’t assisting me in anyway.

Perfect Transaction - Placed Order (Large Double Bed) Order was delivered perfectly when they said and where they said..not sure what more to ask for! - as far as I can say it was a first rate transaction.

Purchased a chair which unfortunately after a couple of months broke at the back. Emailed customer service who responded within the hour. Emailed photograph as requested and was sent a replacement in 3 days! Cannot recommend them highly enough. Excellent customer service which you don't often receive these days.

I was very worried when I didn't hear from the delivery people I usually read reviews before ordering but didn't this time and when I did read them I was very worried so chased up the delivery and everything arrived but there were hiccups regarding delivery times ending with my poor neighbor taking delivery of a huge heavy mattress then having to get it from her house to ours which was a fiasco this was due to the office giving me an afternoon slot and the driver turning up in the morning can't fault the driver who was in contact regularly. However bed is in and very pleased with the level of comfort and quality

Bought two chairs from them via Chair Office.

The first had a scratched arm and was wonky when assembled. They accepted a return even though I had to send it as two packages because the gas pump wouldn't detach from the base wheels and therefore wouldn't fit in the box.

The second was also wonky and they wouldn't accept the return unless it was packed exactly like when I received it. They cited some rubbish about it being a different supplier than the first chair. Despite trying several things, I once again was unable to detach the gas pump from the base wheels, so it wouldn't fit the in the original box.

Paid around £275 and am left with a wonky, cheap looking, poorly crafted chair.

AVOID these scam artists.

I bought a office chairin dicember 2018i paid £170 it was delivered faulty ,metal frame bended. Today is 13 of June 2019 and I didn't get my money back or a chair replacement or my chair fixed. And we I mentioned to the the consumer law they said that they are aware of but the fan not replace the chair, stay away from them if u do not want to waist your money!!

Ordered a mirror from their and took a week to come. Then i take it out of the box and it is broken at the top and the frame is damaged. It is chipped and scratched wont be ordering from here again.

I ordered a new office chair from "Chair Office" (Full Range Furniture) on Tuesday when one of the castors on my existing chair broke off. I selected a brown leather chair to match some existing office furniture. On Wednesday at 10:05 I received two emails advising me that my order was complete and on its way. At 12:15 I received another polite but apologetic email advising that the item was in fact out of stock "due to an error in the stock system". Although available in other colours, the colour I had specified would not be available for another month. Another few quick and polite emails and I advised Full Range Furniture that I would like a refund and I was told this was fine and would be arranged. Today is Friday and I am surprised and pleased to say that my money has been returned in full. So, I can't praise Full Range Furniture as I did not get what I ordered. However, I must say that their customer service has been quick, polite and straightforward.

I waited 2 months for a chest of drawers as was told out of stock. They eventually emailed me to say the drawers would be delivered and that there delivery service would contact me. This didn't happen and I had to chase them up for this to be arranged but was then told they would deliver to me on a day I'm at work. If I didn't accept this date I would have to wait until after Christmas which was another week away. They also promised to deliver by 8 in the morning so I could go to work which again didn't happen. I had to leave my son off work to accept delivery. The item came at last on that day and it's a good quality product but the stress I felt throughout is not worth it. I would have been better ordering a similar product from fishpools and paying the extra money to avoid the whole upset. I would definately not order from them again and would suggest that you all avoid this company.

I ordred a chair and full payment was taken, next day delivery was promised, but it was never delivered. 20 days later I am still hoping to get my money refunded. This was from Full Range Furniture, via their website 'ChairOffice' The reason given to me was 'out of stock' and said it would be another month! No correspondence to explain this, I had to chase them down. What sort of online business is this? I would avoid this company, there are many other online businesses that are working extremely hard for their business.