Many thanks for your courteous, kind service when my cat passed away. My Pet Farewell acted promptly when I called & were very kind. The gentleman who arrived at my home was respectful & gentle when... Mehr ansehen
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We would like to thank Mypetfarewell for collecting the body of our 14 year old black labrador retriever Boe, and carrying out an individual cremation. Malcolm arranged everything in a professional, c... Mehr ansehen
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Everyone I dealt with was kind and understanding. Our beloved dog was treated with respect when collected and returned in secure and tasteful packaging. The firm made a very difficult situation as eas... Mehr ansehen
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From the initial contact through to the return of our dog's ashes this could not have been made any easier. Calm respectful and efficient service. Thank you.
Unternehmensdetails
Vom Unternehmen geschrieben
At My Pet Farewell, we provide compassionate and professional pet cremation services in London and the surrounding areas. We understand that pets are not just companions – they are family. When the time comes to say goodbye, we are here to offer a caring, dignified, and respectful farewell for your beloved pet. Our team specialises in individual pet cremation, ensuring that every pet is treated with the utmost respect and that families receive only their companion’s ashes. This personal approach gives pet owners complete peace of mind, knowing their pet’s memory is honoured with care and dignity. Available 24 hours a day, 7 days a week, we provide fast and sensitive collection from your home or veterinary practice. We know that losing a pet can be overwhelming, so our goal is to make the process as smooth and supportive as possible. Families can choose from a selection of scatter tubes, urns, and keepsakes, providing a meaningful way to remember their cherished companion. Whether you are looking for a simple option or something more personal, we ensure every detail reflects the love and bond you shared. At My Pet Farewell, our mission is to help families through one of life’s most difficult moments by offering a service built on compassion, trust, and professionalism. We are proud to be a trusted choice for pet cremation in London, supporting families with dignity and respect when they need it most. Because every pet deserves a heartfelt farewell – and every family deserves peace of mind.
Kontaktinformationen
60 Tottenham Court Road, W1T 2EW, London, United Kingdom, Vereinigtes Königreich
- 02034323240
- support@mypetfarewell.com
- mypetfarewell.com
4.6
Hervorragend
70 Bewertungen
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Great customer service from Naila.....
The service is good, however there is no text or call update by the driver and we have to call them to find out where the driver is, which is a pain, especially if you are freshly mourning a beloved pet.
On a plus note, the young lady on the phone, Nailah was very polite and empathetic, and is a credit to the team! Thanks again!!
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mypetfarewell
Thank you for your honest feedback, we really appreciate you taking the time to share it.
We’re sorry that you didn’t receive an update from the driver and that you had to chase this during such a difficult time. That’s not the experience we want for our families, Naila has already passed this on and we’re reviewing this internally to improve our communication.
We’re so pleased to hear your kind words about Naila, we’ll be sure to pass this on to her. Thank you again for trusting us with your beloved pet’s care.
Best wishes,
MPF Team
Excellent compassionate staff and…
Excellent compassionate staff and excellent service.
7. Februar 2026
Antwort von Mypetfarewell
Thank you, Richard. We truly appreciate you taking the time to share this, and we’re grateful we could support you during such a difficult time. Thank you for trusting us. 🤍
Above and Beyond in Every Way
I cannot say enough wonderful things about mypetfarewell. After having my Jinky for 18 beautiful years, saying goodbye was one of the hardest things I’ve ever had to do. During such an emotional time, they were truly incredible.
From the very first interaction, they treated Jinky, and our family with such genuine compassion and respect.
Their kindness gave me comfort when I needed it most. They handled everything with such care and dignity, and it meant the world to know my sweet boy was in gentle hands.
I am so grateful for the support and tenderness mypetfarewell showed us. I will never forget the love and care they took with my Jinky.
Thank you for making such a painful goodbye a little softer.
8. Februar 2026
Antwort von Mypetfarewell
Hi Claire,
Thank you so much for sharing such beautiful words about Jinky. Eighteen years is an incredible lifetime, and we’re so sorry you had to say goodbye to him.
It truly means a great deal to know that we were able to bring you some comfort during such a painful time. Caring for Jinky was an honour, and we’re very grateful you trusted us to be there for you and your family.
Thank you so much for your recommendation and trusting us with your boy.🤍
Very nice people
Very nice people, collected same day and hand delivered back for extra £30 .
7. Februar 2026
Antwort von Mypetfarewell
Thank you so much for trusting us during such a difficult time Caroline, and also recommending us. It means a lot, I really hope you're doing okay. 🤍
Not happy with dog transport
was happy with everything else, but there was one part that really didn’t sit right with me. The driver come to collect my dog and was supposed to take my dog straight to the crematorium, but he done another pick up And something else on the way which meant he ended up dropping her out of hours I really wasn’t happy with that service as it was strictly meant to pick up my pet and take her straight there not do other stuff on the way this is the biggest issue I have. he also turned up in an enterprise van and I found the whole put in my dog in a bag and carrying her out of my home by the handles by doing that would’ve made her fold in on herself which was also very not nice to see as she was a big dog very traumatising. Other than the driver not doing what should’ve been done by taking her straight to the crematorium and doing other pick ups or whatever he was doing the staff over the phone was very helpful
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mypetfarewell
Amy, thank you for your feedback and for taking the time to share your experience. We are truly sorry that any part of the collection felt distressing during such a difficult time, and we understand how sensitive these moments are.
We would like to clarify a few points. Our collections are carried out with dignity and care, and pets are not harmed or mishandled during transport. The use of a specialist transport bag is standard practice across the industry and is designed to support larger pets safely and respectfully.
On the day of collection, our driver experienced an unexpected vehicle breakdown, and a temporary replacement vehicle was arranged immediately through Enterprise to ensure there was no delay in collecting her. This was entirely in Xena's best interest and was explained to you when you asked.
Collections are carried out as part of planned routes and pets are always taken securely to the crematorium. Xena was taken to the crematorium and processed the following morning. The “out of hours” reference relates to the crematorium’s office hours only, not the facility itself, which remains operational for us 24/7 for pet drop-offs. This was also explained to you.
Our team remained in close contact with you throughout and fast-tracked the return of Xena’s ashes at no extra cost, as part of our commitment to supporting you during this time.
We’re pleased to hear our office staff were helpful and appreciate you raising your concerns, which we have noted carefully.
Best wishes,
Naila
My baby boy Brando
They came within 2 hours of my beloved pet Brando passing. Dealt with a lot of compassion and care.
Prompt with replies, and informing me of when my boy would be cremated.
He came home beautifully presented. Sat by his favourite window watching the world.
Thank you x
29. Januar 2026
Antwort von Mypetfarewell
Thank you so much for taking the time to share these kind words. We are truly sorry for the loss of your beautiful boy, Brando.
It means a great deal to us to know that we were able to support you with care, compassion, and clear communication during such a difficult time. Bringing Brando home in a way that felt peaceful and respectful is something we take very seriously, and we’re touched by your description of him resting by his favourite window.
Thank you for trusting us with Brando’s care. Our thoughts remain with you and your family.
Great reliable service
Great reliable service. Helped after our family dog of 16 years passed, collected same day from the vet and handled with care respect and updates throughout the process. Thank you for helping through such a hard time
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Mypetfarewell
Thank you so much for taking the time to leave such a thoughtful review, Alex. We are truly sorry for the loss of your family dog after 16 wonderful years. It means a great deal to us that you felt supported and kept informed throughout the process. Our team always aims to handle every pet with the utmost care, respect, and dignity, especially during such a difficult time. Thank you for trusting us, and please know we are thinking of you and your family.
Very compassionate and sensitive to our…
Very compassionate and sensitive to our lose
Explained everything in detail
Very happy with the service
29. Dezember 2025
Antwort von Mypetfarewell
Thank you so much for your lovely review. We are really sorry for your loss and are glad we could support you during such a difficult time. It means a lot to know you felt cared for and well informed throughout the process. Thank you for trusting My Pet Farewell.
Jennie & Simone were so kind & Caring
8. Januar 2026
Antwort von Mypetfarewell
Thank you so much for taking the time to leave such a kind review. We are truly grateful for your words and are so pleased to hear that Jennie and Simone were able to support you with such care and compassion during a very difficult time.
The experience was amazing my dog…
The experience was amazing my dog passed away on 30th December 2025 and the experience they gave on the phone was excellent five star. My dog ashes came in like 6days
7. Januar 2026
Antwort von Mypetfarewell
Thank you so much for taking the time to leave such a kind review, Angie. We are truly sorry for your loss and appreciate you trusting us during such a difficult time. We are very glad to hear that our team was able to support you with care and compassion over the phone, and that everything was returned within the promised timeframe. Your words mean a great deal to our entire team. Wishing you comfort and peace as you remember your beloved dog.
late on arrival on collection
late on arrival on collection
delayed returning Ashes
Very Sensitive Time
6. Januar 2026
Antwort von Mypetfarewell
We are truly sorry for your loss and we recognise how difficult and emotional this time is for any family.
Regarding the collection, our driver arrived approximately 1 hour later than the original estimated time due to factors outside of their control. Throughout this period, we remained in contact and provided an updated ETA so you were fully informed.
The return of ashes was not delayed. They were returned within our 5–7 working day timeframe, which was explained in advance and confirmed again via email. This timeframe was met in full, even over the Christmas and New Year period.
We must also address a matter of serious concern that was reported back to us. During the collection, our staff member was subjected to racist and discriminatory remarks. Our team carry out their duties with compassion, professionalism and respect during extremely sensitive moments. My Pet Farewell has zero tolerance for racism or abuse.
We remain committed to providing dignified, transparent and respectful care for pets and their families, and we take feedback seriously where it is accurate and fair.
Antwort von Mypetfarewell
Thank you for your feedback, Paul. We’re pleased to hear you found our service quick and polite. It means a lot to our team to know we were able to support you when it mattered most.
Our sincere thanks for choosing My Pet Farewell.
Can’t recommend enough
Can’t recommend enough, Friendly and professional staff, helped me get through this ordeal.
I would highly recommend to anyone looking to cremate they’re beloved pet.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mypetfarewell
Thank you for your lovely feedback, Troy. Losing a pet is never easy, and we’re honoured to have been able to support you through such a difficult time. Your recommendation means a great deal to our whole team.
The ease of booking
The ease of booking, my cat being picked up and her ashes being returned in 7 days. They also dealt with my insurers in a prompt manner.
28. November 2025
Antwort von Mypetfarewell
Thank you very much for your review, Janet. We are truly sorry for your loss and appreciate you taking the time to share your experience. We are glad the booking process was easy and that everything from collection to the return of your cat’s ashes was handled promptly. We are also pleased we could assist with your insurers and help ease some of the practical arrangements during such a difficult time.
Thank you for trusting My Pet Farewell.
Grateful for the gentle support during Robbie’s goodbye
Losing Robbie suddenly was heartbreaking. A friend recommended My Pet Farewell, and they guided me through the process with compassion and respect. Their kindness made a painful moment more bearable, and Robbie’s farewell felt peaceful.
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von Mypetfarewell
Thank you for your heartfelt review, Daniel. We are very sorry for your loss and honoured to have supported you during Robbie’s goodbye. Your words mean a great deal to our entire team.
Handled with care, great customer service, thank you
From start to finish, My Pet Farewell were kind, gentle and incredibly respectful at such a painful time after losing my cat. Every interaction felt caring, and everything was handled with dignity. Receiving her ashes brought real comfort and closure. I’m truly grateful for the compassion they showed us when we needed it most.
7. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mypetfarewell
Thank you for your kind and thoughtful review. We are very sorry for your loss and are grateful that we could support you with care and compassion when you needed it most.
The service provided by the team was…
The service provided by the team was outstanding! They were very compassionate and understanding to my circumstance. I would highly recommend My Pet farewell to my family and friends.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mypetfarewell
Thank you very much for your kind review, Angelo. We are truly sorry for your loss and appreciate you taking the time to share your experience. It means a great deal to know that our team was compassionate and understanding during such a difficult time. Your recommendation to family and friends is sincerely appreciated, and thank you for trusting My Pet Farewell.
Our 5 year old rabbits were taken from…
Our 5 year old rabbits were taken from us by a fox. It was a massive shock to us all and we were obviously devastated. I enquired to a few local places about cremation but it was My Pet Farewell who made us feel like someone else cared and could feel our grief. They were kind and compassionate from the phone conversation to when someone came to collect. They were professional and I would highly recommend to anyone who is thinking of cremation for their fur babies. Thank you My Pet Farewell
4. Dezember 2025
Antwort von Mypetfarewell
Thank you so much for sharing your experience, Daniela. We are truly sorry for the sudden and heartbreaking loss of your rabbits. What you went through was a terrible shock, and we are honoured that we could support you during such a painful time. It means a great deal to know that our team was able to offer care, compassion, and reassurance from the first conversation through to collection.
Thank you for trusting My Pet Farewell and for your kind recommendation. Please accept our sincere condolences to you and your family.
Lucy was very helpfull would definitely…
Lucy was very helpfull would definitely use again.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mypetfarewell
Thank you for your lovely feedback, Adrian. We are very sorry for your loss and are glad Lucy was able to support you when you needed it. Your kind words mean a great deal to us.
I called them crying at 3am
I called them crying at 3am, they answered straight away and arranged collection for my Lex for 9-11am the same morning. The guy who came to pick my dog up was so lovely and showed us genuine compassion. From the staff member on the phone to the point of delivering the ashes back everyone I spoke to was amazing and I’m so relieved that I picked the right company to take care of my Lex. I had so many questions throughout and they responded so quickly each time. I could not recommend this company enough
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Mypetfarewell
Thank you so much for sharing your experience, Alexandra. We are truly sorry for the loss of Lex and understand how overwhelming those early hours can be. We are glad we could be there when you called and help arrange everything quickly for you. It means a great deal to know that every member of our team, from the first call through to returning Lex’s ashes, was able to support you with genuine care and compassion. Thank you for trusting My Pet Farewell with something so important, and for your very kind recommendation.
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