Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Brilliant service, couldn't fault it Got through no problem at all, which was a great start. The lady I spoke with was so helpful and professional, she explained everything clearly and was re... Mehr ansehen
Unternehmen hat geantwortet
Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on b... Mehr ansehen
Unternehmen hat geantwortet
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktinformationen
First Floor, 5 Fleet Place, EC4M 7RD, London, Vereinigtes Königreich
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Hervorragend
564 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful and informative
Very helpful and informative. Friendly and polite customer service.
29. Juli 2026
Antwort von my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Really helpful and responsive on emails
31. Juli 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
AVC Advice
The advice/service provided by Kelsey was polite, timely and helpful .......thank you.
30. Juli 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great Service
My issue was resolved with one message by Katie at MMMs who provided an excellent response.
30. Juli 2026
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
The lady on the phone was very helpful…
The lady on the phone was very helpful and patient with me getting my account set back up a pleasure to talk to
30. Juli 2026
Antwort von my money matters.
Hello Ricky,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
First class presentation from Nathan…
First class presentation from Nathan Evans. Very informative.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great customer service
Great customer service, friendly staff member who answered my questions clearly and made the whole process easy.
30. Juli 2026
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful professional advice…
Very helpful professional advice reassuring answers with a friendly manner.
29. Juli 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My money matters officer (Sandra) was…
My money matters officer (Sandra) was polite/patient & very informative.
Achieved what outcome I wanted.
Dennis
29. Juli 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Amazing customer service
Amazing customer service, Katie gave me the advice I needed and also made the changes I needed to make on my behalf, this really helped as I didn't want to do the wrong thing
29. Juli 2026
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Really useful presentation about LGPS…
Really useful presentation about LGPS pension scheme and the value of shared AVCs. Thank you!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really pleasant and helpful member of…
Really pleasant and helpful member of staff, very concise and easy to understand. A credit to her company.
27. Juli 2026
Antwort von my money matters.
Hello David,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
quick helpful answers to my questions…
quick helpful answers to my questions which resolved my query.
27. Juli 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
I have used this service for a couple…
I have used this service for a couple of years or so and I just wanted to amend my AVC.
The system is easy to navigate and very responsive.
It took less than 10 minutes from start to conclusion, including confirmation that my request has been successfully implemented. Giving me reassurance about my future financial arrangements are in-line with my wishes.
27. Juli 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient and very helpful to get what…
Efficient and very helpful to get what I needed done in a fast and efficient way.
Excellent customer services and very professional.
24. Juli 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie was able to answer my question…
Katie was able to answer my question and then took the initiative to offer to resolve my query for me instead of me having to go online and do it myself. This was really appreciated as I was limited with time to do this.
23. Juli 2026
Antwort von my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Thank you Katie for your patience and…
Thank you Katie for your patience and support in sorting my concern out. What a very efficient service thank you
23. Juli 2026
Antwort von my money matters.
Hello Val,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
really good friendly service
really good friendly service, told me everything I needed to know
23. Juli 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very informative and easy to…
Very informative and easy to understand. Nick went through the process and explained everything very well. Thank you!
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
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