Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Brilliant service, couldn't fault it Got through no problem at all, which was a great start. The lady I spoke with was so helpful and professional, she explained everything clearly and was re... Mehr ansehen
Unternehmen hat geantwortet
Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on b... Mehr ansehen
Unternehmen hat geantwortet
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktinformationen
First Floor, 5 Fleet Place, EC4M 7RD, London, Vereinigtes Königreich
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Hervorragend
564 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really clear and helpful advice offered…
Really clear and helpful advice offered (by Nirin), including being patient and also amending my application in order to assist
14. August 2026
Antwort von my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
5 star customer service
Mirren was especially helpful & patient while I went through the application over the phone. Amazing customer service
14. August 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Customer service
Spoke to customer adviser on the phone, as the video link was not working. Got new link sent via email.
Quick and friendly response.
thank you
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Professional and Efficient Service
I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
13. August 2026
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Kattie was pleasant helpful gave me…
Kattie was pleasant helpful gave me details easy to follow . Refreshing to talk to a human.
Thank you.
13. August 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Katie was very knowledgeable and…
Katie was very knowledgeable and patient in guiding me through the application process allowing me time to read the information - no pressure, no rushing
13. August 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team
I wanted to increase my AVC payments
I wanted to increase my AVC payments.
Did a online chat, spoke to Sandra, who was very friendly and competent.
Didn't take very long at all,easy.
Highly recommend My Money Mattters
13. August 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Change to AVC
I tried to increase my AVC but there has been a change to the website which makes this a lot harder than it should be. I spoke to customer services who made the necessary changes
12. August 2026
Antwort von my money matters.
Thank you for providing us with this feedback regarding the changes that we have made. I will contact you directly in the hopes that we can receive some more detailed feedback. We are always striving to improve our services and hope that we can learn from your experience!
I have been updating my account using…
I have been updating my account using the website and asking for amendments.
The online chat with a real person was great and all sorted in minutes.
I’m very happy and all done with no stress.
Brilliant
12. August 2026
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Sandra understood exactly what I wanted…
Sandra understood exactly what I wanted and helped me to achieve it
12. August 2026
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Thank You
A very helpful adviser called Katie answered my questions and promptly sent me an email with the links I asked for.
12. August 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great customer support
Great customer support. Nirin was swiftly available via telephone, friendly and very helpful
12. August 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Antwort von my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Query was answered quickly
Query was answered quickly, agent had good knowledge & talked me through options.
11. August 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My Money Matters are magnifcent
I have only ever had positive and professional service from MMM. They are friendly and very accommodating. Easiest 5 Stars ever!
11. August 2026
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Issue fully received
The advisor was really polite and very helpful. She fully answered all of my questions, and some i didn't even ask.
11. August 2026
Antwort von my money matters.
Hello Sharon,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient Client support
Quick and clear response to my query handled by Kelsey today. Very grateful for help provided.
11. August 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great advice
My Money Matters experts were really helpful and gave me some great advice on how to plan and make sure things were in place for when I retired.
7. August 2026
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Very friendly and helpful
Very friendly and helpful. Could see what the problem was , talked me through it and reported the follow on job to IT.
6. August 2026
Antwort von my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.