MyHiRelief Bewertungen 563

Antwort von MyHiRelief

10. Mai 2026

Hi Dawn,

I’m truly sorry for the frustration and disappointment this experience has caused you. Waiting from February until May without receiving your order is absolutely not acceptable, and I completely understand why you feel upset and let down.

However, I would also like to reassure you that we are not a scam company, and we never intentionally keep customers without either their products or proper support. In some cases, international shipments can experience severe customs or carrier delays, but I fully recognize that the length of time involved here would understandably damage your trust and confidence in us.

I also sincerely apologize if our customer service responses left you feeling unsupported during this process. That is never the experience we want for our customers.

Please email me directly at aga@nw-project.com with your order number and shipping details so I can personally investigate what happened with your shipment and work toward a proper resolution for you as quickly as possible.

Again, I’m very sorry this situation has caused you so much frustration.

Warm regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

12. Mai 2026

Hi Lynn,

Thank you so much for sharing your experience and recommendation. We’re very happy to hear that the cream provided fast relief for your hands and feet and was able to support your back discomfort after continued application.

Feedback like yours means a great deal to our team, especially knowing the challenges that can come with neuropathy and recovery from multiple back surgeries. We truly appreciate you taking the time to share your results and trust in HiRelief.

Wishing you continued comfort and relief, and thank you again for your support.

Best,

Aga
Hi Relief Team

Antwort von MyHiRelief

Aktualisiert am 12. Mai 2026

Hi Richard,

I’m truly sorry for the frustration and distrust this experience has caused you. I completely understand how upsetting it would be to feel confused about the charges, struggle to cancel, and then see an unfamiliar billing descriptor on your statement.

However, I would like to respectfully clarify a few important points. We are not a fraudulent or scam company, and we do not intentionally hide charges or obstruct cancellations. Please note that the payment was processed under Rome MD, which is the company that handles our billing. This is why you may not have immediately recognized the charge.

Regarding the promotion, the total can vary depending on taxes, shipping selections, optional add-ons, or additional offers accepted during checkout. That said, we understand that some customers feel the checkout process could be clearer, and your feedback has been noted seriously.

We also sincerely apologize if your cancellation attempts did not feel acknowledged quickly enough. That is never the experience we want anyone to have.

Please email me directly at aga@nw-project.com with your order details so I can personally verify your cancellation status, review any recurring charges, and help ensure the matter is fully addressed for you.

Again, I’m sorry this experience left you feeling this way, and we appreciate you bringing your concerns forward.
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12 May, 2026

Hi Richard,

Thank you for following up and sharing your concerns. We understand how frustrating this experience has been, especially when you are expecting timely communication and clarity regarding your order.

To clarify, the support email provided remains an active contact channel for customer assistance. Website updates or maintenance do not affect our ability to receive and respond to customer inquiries through email support.

Your feedback has been noted, and we would still like the opportunity to properly review and resolve the issue with your order and communication concerns.

We cannot find your details or any emails from you in our system. Please share the required information so we can assist you. Please resend your order details, including the name and email used during checkout, to support@myhirelief.com or directly to aga@nw-project.com so the team can prioritize your case and provide an update as quickly as possible.

We appreciate you bringing this to our attention.

Best,


Aga
Hi Relief Team

Antwort von MyHiRelief

Aktualisiert am 28. Mai 2026

Hi Glen,

I’m truly sorry for the frustration and concern this situation has caused you. I completely understand why not receiving shipping updates after being charged would make you worried and skeptical about your order status.

However, I would like to reassure you that we are not a scam company, and your concern is being taken seriously. In some cases, processing or carrier delays can affect when tracking information is generated and sent out, but we understand that the lack of communication would understandably create frustration and uncertainty.

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28 May, 2026

Hi Glen,

I’m following up regarding your concern about your order.

We can't seem to locate your information in our system. Please email me directly at aga@nw-project.com with your order details so I can personally review the status of your shipment, verify the tracking information, and compensate for the delay.

We are ready to help as soon as we hear from you.

Best regards,

Aga
MyHiRelief

Antwort von MyHiRelief

12. Mai 2026

Hi Sharan,

Thank you so much for your kind words and for taking the time to share your experience. We’re very happy to hear that the responsiveness and support provided made a positive impression.

Our team is committed to making sure every customer feels heard and assisted throughout the process, and your feedback truly means a lot to us. We’re excited for you to receive your order and hope the product experience matches the service you’ve received so far.

Thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

12. Mai 2026

Hi Theresa,

Thank you for taking the time to share your experience. We’re very glad to hear that your concern was resolved and that you were happy with the support and correspondence provided.

Your feedback is truly appreciated, and we’re grateful for the opportunity to assist you.

Wishing you all the best, and thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

9. Mai 2026

Hi Debra,

I’m truly sorry for the frustration and stress this experience has caused you. I completely understand why you would feel upset after dealing with delivery delays, difficulty reaching support, and confusion surrounding the charges and return process.

We sincerely apologize if you did not receive return instructions in a timely manner. That is not the experience we want for any customer. International and high-volume shipping periods can sometimes cause unexpected delays, but we understand that waiting from February until mid-April is far from ideal.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

9. Mai 2026

Hi Jon,

Thank you so much for your thoughtful review! 🌟

While we’re sorry that the product was not able to help with your particular situation, we truly appreciate your understanding and your kind recognition of our team’s efforts to respond with honesty, transparency, and care. 😊

It means a great deal to us that your experience with our customer service team left a positive impression, and we’re grateful for your kind words about the integrity and professionalism of everyone you interacted with.

Thank you again for taking the time to share your experience and for giving us the opportunity to assist you.

Warm regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

9. Mai 2026

Hi Terry,

Thank you so much for your wonderful review! 🌟

We’re truly happy to hear that Total Relief has been helping with the pain in your hands and that you’ve continued to experience positive results over time. 😊

It means so much to us that you’ve recommended the product to your friends and family, and we’re especially grateful to hear they’ve also been thrilled with their experience. Your trust and support genuinely mean the world to our team.

Thank you as well for your kind words about our customer service—we always strive to treat every customer with care and respect.

We truly appreciate you taking the time to share your experience, Terry!

Warm regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

8. Mai 2026

Hi Mary,

Thank you so much for your thoughtful review! 🌟

We’re truly happy to hear that after just a week of use, you’re already experiencing some relief and moments with less pain in your lower back. 😊

We understand how challenging it can be living with degenerative bone conditions and osteoarthritis, so it means a great deal to know the product is helping provide you with more comfort and relief. I hope and wish it continues to bring you great relief.

We also appreciate your trust in reordering, and we sincerely hope that with continued use, you experience even greater improvement over time.

Thank you again for sharing your experience and for your support!

Warm regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

8. Mai 2026

Hi Karla,

Thank you so much for your wonderful review! 🌟

We’re truly happy to hear that you received your order and that the product is already helping with your knees and back. 😊 Knowing that it’s bringing you relief means so much to us.

We also deeply appreciate your kind words about your interaction with our representative. Treating every customer with professionalism, care, and respect is very important to us, so it’s wonderful to know you felt valued and supported.

Thank you again for your trust, recommendation, and support!

Warm regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

8. Mai 2026

Hi Donna,

Thank you so much for your thoughtful review! 🌟

We completely understand how currency differences can sometimes be confusing during online purchases, and we’re glad Marco was able to help make the situation a little easier for you with a discount after the order had already shipped. 😊

We also truly appreciate you sharing your experience so openly, and we’re very sorry for the recent challenges you’ve been facing personally.

We hope the product arrives soon and that it brings you comfort and relief once you’ve had the chance to try it.

Thank you again for your kindness and support.

Warm regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

7. Mai 2026

Hi Andrew,

I’m truly sorry for the frustration and distrust this experience caused you and your mother, especially during a situation involving a health reaction and refund request.

First, I want to clarify that we do not issue fake refund confirmations or intentionally mislead customers regarding refunds. In some cases, refund attempts can fail, reverse, or remain pending due to system errors or processing issues between payment providers and financial institutions. However, I fully understand that from your perspective, seeing a confirmation without receiving the funds would be extremely upsetting and understandably damaging to your trust.

Regarding the PayPal dispute, our team’s intention in asking to continue communication via email was to try to resolve the matter directly and avoid delays caused by third-party dispute processing. That said, you were absolutely within your rights to keep the PayPal case open, and I’m sorry if our communication made you feel pressured to close it prematurely. That should never feel uncomfortable or coercive.

I’m glad the matter was ultimately resolved through PayPal and that you received your funds back. Even so, I recognize that the process itself left you with a very negative experience, and for that I sincerely apologize.

We can't seem to locate your information in our system and need it to assist you further. If you would like, please email me directly at aga@nw-project.com, and I’ll be happy to review personally for you.

Thank you so much for your patience and understanding while we work through these steps.

Warm regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

7. Mai 2026

Hi Theresa,

Thank you so much for your detailed and wonderful review! 🌟

We’re truly happy to hear that you’ve experienced such meaningful relief and improved mobility—that’s an incredible improvement, especially after dealing with knee and back pain over the past two years. I hope it continues to bring you relief. 😊

We also appreciate you mentioning the subscription misunderstanding. I’m glad our representative was able to resolve this quickly for you by cancelling it without delay and offering a fair solution. Making things right in a professional and supportive way is exactly what we aim for.

Thank you again for your trust, recommendation, and kind words—it means a lot to our team.

Warm regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

7. Mai 2026

Hi Theresa,

Thank you so much for your wonderful review! 🌟

We’re truly happy to hear that our customer service team responded quickly and made you feel heard and valued. 😊

Making sure every concern is treated with care and importance is something we take seriously, so your feedback really means a lot to us.

Thank you again for taking the time to share your experience!

Warm regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

7. Mai 2026

Hi Shirley,

Thank you so much for your review! 🌟

We’re very pleased to hear that you appreciated the clear communication, the options provided, and our prompt responses. 😊

It means a lot to us that you had a smooth and positive experience with our team, and we truly appreciate you taking the time to share your feedback.

Warm regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

Aktualisiert am 28. Mai 2026

Hi Marco,

I completely understand your concern, and I’m sorry for the frustration caused by the longer delivery timeframe.

While we strive to deliver every order as quickly as possible, occasional delays can occur due to factors outside our control. International shipments—especially to countries such as Brazil—can sometimes take additional time due to customs processing and local carrier handling.

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28 May, 2026.

Hi Marco,

I’m following up regarding your concern about your recent order.

We can't seem to locate your information in our system and need it to assist you further. If you would like, please email me directly at aga@nw-project.com, and I’ll be happy to review your shipping status and compensate for the delay.

We are ready to help as soon as we hear from you.

Best regards,

Aga
MyHiRelief

Antwort von MyHiRelief

7. Mai 2026

Hi Carol,

I’m truly sorry for the frustration and disappointment this has caused you, especially after taking the time to return the unopened package and provide delivery confirmation through USPS tracking.

I believe that our support team has already responded to your inquiry and set clear expectations on how this process works. We believe the full context of the situation may not be completely reflected in the review. We would welcome the opportunity to discuss this privately to ensure all details are clearly understood.

To recap and make sure everything is clear: even though the tracking information shows that your package has been delivered, we strictly need to wait until our warehouse team physically receives the returned items, as they are required to thoroughly check and inspect the contents to ensure we have received the correct items and everything matches our records. Only once this verification and confirmation is in place can we proceed to issue your full refund.

This is a standard part of our procedure to ensure accuracy, safety, and proper recording of all returns — and it applies equally to every customer. I hope you understand and appreciate why we follow this process, as it helps us make sure everything is handled correctly and fairly for everyone.

Rest assured, as soon as the warehouse completes the inspection and confirms receipt, we will process your refund right away and notify you immediately.

Thank you so much for your patience and understanding while we work through these steps.

Best regards,

Aga

Antwort von MyHiRelief

7. Mai 2026

Hi Blessed,

Thank you so much for your amazing review! 🌟

We’re truly happy to hear that you’re getting daily relief and comfort for your feet, especially after dealing with that “pins and needles” sensation when walking on hard surfaces. 😊

It means a lot to us that the product has become part of your daily routine and is helping bring you more comfort and “happy feet.” 👣 I hope it continues to bring you relief. 😊

Thank you again for your kind words and support—we really appreciate it!

Warm regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

7. Mai 2026

Hi Arlene,

Thank you so much for your review! 🌟

We’re really happy to hear that your experience has been helpful to your needs. I hope it continues to bring you relief. 😊

We truly appreciate your support and you taking the time to share your feedback with us.

Warm regards,

Aga
Hi Relief Team