mycar Tyre & Auto Bewertungen 128’458

Clear communication with what was happening with the car. Completed in a timely manner.

Fantastic and honest service

Thomas and the boys at Noarlunga SA branch were so helpful and professional- great service at an honest price. Really good branch to visit. Would definitely recommend.

Good customer service and my car was ready in the estimated time.

Amazing mechanics. Had a flat tyre the night before and got squeezed in the very next morning. Got the tyre changed for free under warranty. Very rapid service but it took quite a while to reach them on the phone. Friendly staff and professional. Excellent work.

I am very impressed with the service; the communication about our Audi Q2 was nothing short of prompt. The store was a pleasure to deal with, and MyCar have won me as a customer for all future services etc. Well done to the team at Berwick South (Eden Rise), great customer service.

My car was due, service + pink slip they completed the job and communication what needs to be replaced. Recommend to my son Inlaw to use.

Friendly and professional treatment with customers.

The service they provide,quick and efficient,explained to me in detail what was wrong with the car,clean and tidy,staff are verry helpful,customer service was nice and quick,even though it took the whole day,id rather a whole then 30mins ur car is ready,shout out to the boys over there,keep it up

Quick in time job getting done after work was told price was quite expensive for what I had done next time pays to do the homework first

Easy to book on line. Love that I could pay with Afterpay, splitting my payment in 4 equal fortnightly amounts to pay off. Friendly staff and neat reception. My car is in great shape and I am impressed with the road side assistance for a year that’s been included now after my service. Very happy. Thank you.

I would give 'mycar' no stars but cannot report the incident without highlighting one.
I entered the office, handed over the keys and wanted to discuss the product options for the cars second service. I was told it would be a $299 service but I thought the $249 one was more applicable. I attempted to discuss this but was told when it was ready for pick up they'd call and costs would be discussed. Noone called so in the afternoon I did. They said it was ready but when asked, did not discuss costing.
On arrival there was noone in the office. I waited ten minutes then entered the workshop to find someone to assist. A customer service attendant could not find the details for my car and could not locate the car. He suggested "It was out back". After thirty minutes, answering questions about the vin number, when the car was purchased etc the attendant had attempted to complete what he could and needed to get someone else to assist.
Eric, the man I'd initially spoken to in the early morning came to the desk to take over.
His manner was dismissive, rude and condesending.
I asked questions about the advertisement on the wall behind him that detailed the product. I needed clarification of what had been done and a price costing. I mentioned I didn't need roadside assist as I had it already with another company. He responded, "It's free". I explained I didn't require it regardless. I saw that the same amount of fluid was put in the car, in both packages and similarly, digital checks were performed. I noted that tyres were checked and rotated in the more expensive package so asked whether that was completed on my car.
In a turse tone he said the car had only done 25,000kms so "no, why would they be".
I said I would purchase the lower service package as it met my cars needs. I requested the log book be stamped. He responded I had to have the higher one to get my book stamped. When asked had he in fact stamped the book his response was "No" the book could not be found. He said he would stamp it when it was located of which I was appreciative.
When I'd called earlier the other man had mentioned it was missing so I called various places to see if it had been left at the previous service centre or at home but I mentioned it should have been in the glove box as it is not used by me.
I reiterated I had wanted to clarify the difference between servicing packages when I called regarding pick up. He responded, "I told you when I called you." I explained he had not called me, I called him and was still awaiting costing confirmation. He responded "I called you! Who cares who called who anyway!" and tossed the keys at me over the desk, rudely adding that I thought he was 'scamming me' when in fact I was trying to clarify product details.
I tried to explain this but he was abrupt, condescending, rude and aggressive in his manner and with his words.
He raised his voice and said, "You're just like all the customers like you who think we're scamming them!"
I was shocked, offended and felt unwell.
He turned his back on me and walked out of sight.
I stood there in the wake of this experience without knowing where to locate my car.
There was nobody around and I couldn't get out the back. I found the car outside on the opposite side of the petrol station. When I got in I noticed all the contents of the glove box were strewn on the front passenger seat (I have photographic evidence) and in plain sight sat the log book!
Feeling uncomfortable and anxious I decided to go back in and get it signed. I located a man working on a car in the workshop and he completed it for me. Eric, the 'disrespectful face' of 'mycar' was nowhere to be seen!

We have been dealing with mycar lakehaven for over 20 years and have always found the staff friendly, helpfull and respectful. Being seniors they have always tried to fit in with our schedule and advise what ways we can reduce our cost to fit in with mycar incentives.

Once again, Greg and the boys have done excellent work on my car.
Staff are professional, and great customer service.
They look after your car as if it was their own.
Greg also gives you great advice and helps you to save money on high cost items.

They did the job, on time. No complaints. They were pleasant to deal with, which wasn't always the case. They have improved in attitude. My daughter in law dropped her car the next day for service, dropped the key in the box early morning and they forgot to do it ? Not impressed !!!!

verry helful and quick service

Wonderful staff and service

I received courteous and efficient service from Mycar.