Easy ordering process. Contacted customer service and spoke to a real person in real time. I had made an error with my order regarding the colour choice. No problem for the person In spoke to. Amende... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great extractor fan and easy to use website. Quick delivery. The hardest part was drilling through the wall for the ducting.
Researched the Nuaire products and decided on the one that was best for us. We found the Mould-stop advert on E@@@ and contacted them on the Monday morning. The response was enthusiastic and extremely... Mehr ansehen
Unternehmen hat geantwortet
A brilliant service and company to deal with from start to finish. Replied quickly to emails and appointment booked quickly to look at the issue. Super helpful and honest assessment of house and the m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Mould-Stop.co.uk is a one stop shop for all your domestic ventilation needs. Mould-Stop.co.uk is an independent company based in Cornwall, UK. We pride ourselves on selling tried and tested, market leading products, having superb customer service and excellent product knowledge. Our technical team are experts in ventilation and fully bpec qualified, so do drop us an email or call for advice. To contact the Mould-Stop.co.uk team, please email info@mould-stop.co.uk or call us on 01326 727101
Kontaktinformationen
3 Chirgwin Road, TR1 1TS, Truro, Vereinigtes Königreich
- 01326 727102
- info@mould-stop.co.uk
- mould-stop.co.uk
4.9
Hervorragend
205 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Arrived on time and good product
18. Juli 2021
Antwort von Mouldstop
Hi Andrew,
Thank you for the five star review.
Best regards,
Alan
Antwort von Mouldstop
Hi Andrew,
Thank you for the five star review.
Best regards,
Alan
good source of Ubbink parts
needed some Ubbink spares - they had them, sensible price incl delivery
13. Juli 2021
Antwort von Mouldstop
Hi Andrew,
Thank you for the five star review.
Best regards,
Alan
Antwort von Mouldstop
Good afternoon,
Thank you for the five star review and positive comment.
Kind regards,
Leanne
Many thanks for the super quick…
Many thanks for the super quick delivery and for your time yesterday, looking forward to further use of you service in the future!
9. Juni 2021
Antwort von Mouldstop
Hi Tim,
Thanks for the 5 stars and I look forward to dealing with you again soon.
Kind regards,
Simon
Antwort von Mouldstop
Hi Graham,
Thank you for the 5 star review.
Kind regards,
Simon
Great service from the supplier
Great service from the supplier, very quick and efficient and knew exactly what i required.
Filters fitted and massive improvement in air quality in our house.
Company saved in 'favourites' for future requirements.
Would certainly recommend their products & business.
20. Mai 2021
Antwort von Mouldstop
Good afternoon Mr Pearce,
Alan recalls speaking with you regarding your filters and we're please that we were able to help you.
Many thanks for the five star review and positive words.
Kind regards,
Simon
great price would recommend
13. Mai 2021
Antwort von Mouldstop
Good morning Mrs Moore,
Thank you for the five stars and positive review.
Best regards,
Alan
Great service thank you
30. April 2021
Antwort von Mouldstop
Hi Steve,
Thank you for the five star review.
Kind regards,
Simon
Antwort von Mouldstop
Good afternoon Mr Cox,
Thank you for the 5 star review.
Kind regards,
Simon
Terrible company, no customer service
Terrible company to deal with, complete lack of customer service, rude and abrupt communication and then just completely ignored by them in the hope that I go away.
I ordered replacement filters via their Amazon shop, buying process was fine, but when Hermes (Mould Stop's terrible courier choice), failed to deliver my item, Mould Stop wanted absolutely nothing to do with it and basically told me it was my own fault. It's now nearly a month and they haven't responded to my messages and are clearly hoping I'll just go away. I don't advise anyone to use them if you may potentially need any sort of customer service from them after they have your money!!
26. März 2021
Bewertung ohne vorherige Einladung
Antwort von Mouldstop
Hi,
We replied to all your messages except the last one, including showing a picture of the delivery and the GPS location showing that it was delivered to your building.
We didn't reply to your last message as you opened a return request on Amazon, which is only done when someone wants to return an item they have received.
If you have specific delivery instructions (which from the messages you have sent to us you do) then this needs to be stated at the point of ordering otherwise the couriers don't know that they would have to try and enter the building rather that leave the parcel with all the other parcels in the lobby.
There is little we can do once the parcel has been delivered (as evidenced by the picture and GPS log) as there is no proof that the goods haven't been received.
Regards,
Simon
Fast delivery
Fast delivery, well packaged. Great products with equal quality of original parts.
23. März 2021
Excellent yet again the goods turned up…
Excellent yet again the goods turned up the following day thank you
Mike
19. Februar 2021
Antwort von Mouldstop
Hi Mike,
Thanks for the five stars and positive review!
Kind regards,
Simon
Excellent service
Excellent service, ordered Friday at 14:30, delivered on the Monday, that’s next day in reality. Excellent customer service.
15. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Mouldstop
Good afternoon Mr Price,
Thank you for the five stars and positive review.
Best regards,
Alan
Bit expensive and delivery in 4 days.
14. Februar 2021
Antwort von Mouldstop
Good afternoon,
The price is in line with other sellers and what the manufacturer would charge (it would be more) if you were to go direct to them. Compared to some MVHR units these filters are a bargain!
They are shipped with Royal Mail who are having issues in some areas of the country at the moment with everything going on.
Kind regards,
Simon
Prompt delivery and great product
14. Februar 2021
Antwort von Mouldstop
Afternoon Georgina,
Thank you for the five stars and positive review.
Best regards,
Alan
Great product and fast delivery
Great product and fast delivery. Will order again from this website!
7. Februar 2021
Antwort von Mouldstop
Hi Sylvie,
Thank for the 5 stars and positive words!
Kind regards,
Leanne
Antwort von Mouldstop
Hi Valerie,
Thank you for the five stars and positive review. We're glad we performed to your expectations.
Best regards,
Alan
Excellent prompt service/ delivery
Excellent prompt service/ delivery
Very competetive pricing
Great job
3. Februar 2021
Antwort von Mouldstop
Good afternoon Mr Hughes,
Thank you for the five stars and positive words.
We're pleased that you were happy with everything!
Kind regards,
Simon
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