Motor Range Bewertungen 4’304

Amazing experience from the start for my partner's first car, Thomas M is a good character and made our visits pleasant.

Professional but knows how to have banter and a laugh.

Highly recommend getting your first car here and I know I will be getting my 3rd car here.

Dealt with Matthew Soweby, very friendly efficient & knowledgeable, no high pressure sales and overall excellent service.

Ollie and Matthew had brilliant customer service would highly recommend made experience easy and straightforward

Absolutely pathetic experience with this place. I got a new car which when I viewed had some minor damage, I was promised this was fixed but as the car got delivered to me at 9pm after a 12 hour shift I didn’t think to check this as I’d been promised it was repaired by the sales person. Next day I seen it was still broken, rang them straight away and had to jump through hoops, it took me 2 weeks to actually get someone to acknowledge the car needed fixing. To top it off they kindly gave me the key to a completely different car sat on the forecourt aswell. I’ve waited near 2 months to get it booked in for repair, was told it’ll be a 1 hour job and I can wait, I’ve driven 1 hour after a 12 hour night shift to be told it’ll be 5 hours, I explained I can’t just walk home and I’m after a night shift and was met with “you can wait or rearrange”. Given the fact it was a 1 hour drive I didn’t fancy wasting any more fuel and didn’t want to spend anymore time in here. They also paid the settlement figure of my old car late meaning I was paying for 2 cars for a month. I will never be shopping with this place again, I’d rather just get the bus everywhere…..

Caitlyn was brilliant fantastic service month ago
Fast, easy and so friendly! Will 100% be back with any other issues. Thank u guys!

WOW Caitlin was absolutely amazing. She really looked after us explained everything and went out of her way to accommodate our concerns and sorted them out Top top girl.
Definitely would go back again.AAA+++++++

Big thank you to Matt Tierney, really helpful in getting the car I wanted and making my time at motorrange a really enjoyable experience with no stress at all

Do Not Buy - Do Not Trust
Once you sign - they don't care
Brought a vehicle in May 2025 - within a few weeks had issues with the car - took it back to MR - they cleared the fault and said nothing was wrong. We proved otherwise with 20 mins.

Few weeks later a further fault - they claimed to have found the fault and ordered "a part". They then sent the car to a specialist without telling me why after they had already found the fault and ordered the part. What had really happened was that THEY overfilled and contaminated the adblue - after realising their mistake they tried to blame me for it (I have/had hard evidence to prove it was them). I requested to reject the vehicle but they refused saying that it was my fault. They then left me without a vehicle for nearly 2 months. would not give me copies of the job sheets and would not give me an explanation to what exactly had gone on. They returned the car to me - I took it to a main dealership who checked the car and found that the "part" that was faulty hadn't even been touched. All they had done was rectify their mistake - which they still haven't admitted to. Luckily the prove provided finally gave me justice - but not via them. - will never go there again - would rather catch a bus

response = all lies (I have proof). no further comment

10/10 experience, john wilson is the man to see when you want a car from motor range , everything always never to much hassle and always gives an amazing service and hassle and stress free 👍👍👍👍

Bought the car at motor range liverpool in feb 26.
Sales person was calm, nice and not pushy which was ideal for me.
The selection of cars is excellent.
Bought the car in the rain which in hindsight was naive on my part.
Sales process was long and time-wasting due to IT system issues and processes in place.
The car was reasonably priced and in average condition. As I bought in the rain, I did not see/raise paint and bodywork imperfections before I drove it home. There was a dent in the boot which will be very expensive to fix. Both doors also have paint scratches. They have a bodywork and service centre on site so presumed these would be fixed.
They provided a list of inspection points, but it is quite clear many of these weren't actually inspected given the condition of the car.
The window wipers looked about 4 years old and functioned very poorly, I've had to replace these.
When i went to view the car it was filthy inside which is baffling for a car showroom.
They charged me £25 to charge the car (EV) but it was only 50% charged on handover.
We part exchanged a car and got a low price for it which was expected and reasonable.
They gave me the williams paint and interior care package for free, which is nice.
The car is great and I really like it but I have come out of the experience slightly bitter and jaded.
The aftersales communication and support is poor unfortunately.
The car only came with 1 key and they refused to provide another. Most dealers would either tell you it has 1 key or provide a new one. No 3-pin plug charger cable. Again naive by me as I shouldn't have bought at this point, new car keys are ~£300 these days.
When we drove the car away, the seats were wet from the valet. The valet wasn't the best as the interior was still dusty.
There is a £125 admin charge on top of the car cost.
They are polite but will not help you after the sale.
Overall, I will not buy from motor range again for the reasons listed.

Very good and good customer service

Hats off to Nick B who went above and beyond when we purchased our new car. He is an asset to Motor Range!
A professional and friendly service.

Gareth in sales very helpful and professional when first looked at new car. Process of the sales very smoothly. Very friendly sales personel. Also the boss big stev very helpful and friendly towards getting new car. Highly recommend moter range to family and friends

Dan B has been fantastic got my car ready to drive away within 2 days very happy

Very low pressure sale, able to browse the car I was looking at. Options were provided thoughtfully and Paul's advice was genuine and helpful.

He explained all the steps he needed to do, such as finance, but there was no pressure to take up any offer. It really was being informed of our options without pressure.

Mat Tierney was fabulous, friendly and gave us space when looking at vehicles and let us know where to find him if we needed so assistance. Smooth easy process when purchasing the vehicle. Little wait time on the car being made ready for collection. Mat kept me informed throughout the wait of where the process was up to. Good communication throughout.
Thanks

I was dealth with by a gentleman called Ste who was fantastic and was very friendly, the reason for my 2 star rating is the fact that I bought it and arranged for collection a week later and turn up on the day only to be told its not ready till Monday due to a brake part needing replacing, them having my number could have rang me to tell me this morning or the day before collection that it isn't ready and to come at a later date, I dont exactly live close so it was a bit of a drive to get there only to be told "no" in short and to come back later

Mat Tierney was great

Nick B was Fantastic ! Would highly recommend him

Cheap price at a cost! My suggestion would be to view your potential purchase or arrange an independent inspection or you may be left regretting going for price over good customer service.
Living over 100 miles away this purchase was done online. Short walk round video provided and assurance by the salesman that there were no issues. Now I know the car is used but also only 2 years old so I wasn't expecting any significant issues especially as they provide a supposed comprehensive PDI check. When we arrived we noticed a deep scratch on the driver's door, one of the parking sensors missing and the main key was damaged and missing the cover and buttons. The salesman said sorry about the scratch but the body shop was closed and offers free fuel, he said the key still operated and the sensor was just a cheap cover to fix. I accepted this as the car was a good price and accepted I hadn't test driven it.
When we took it for the repairs, the scratch is £900, the sensor was pushed in and the option had been turned off to stop it going off all the time and the key needed replacing. Contacted MR and they agreed to pay for the key and sensor.
2 months on, all 4 pads and disks have had to be replaced as they have worn to below 3mm in less than 2000 miles, MR do a visual check but do not record depth, so my cost. Also still waiting for the V5 after chasing for the last 6 weeks. As I said cost over good prep and customer service. This was a present for my wife and I am in the market for a BMW but would not consider a MR car regardless of cost.