My car had electronically locked up, I could only open the drivers door manually, and nothing else. I called out GEM, who attended within an hour, and tried to get the car going. Unfortunately this... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
From initial phone call to report a breakdown to the recovery company arriving I was kept informed all the way. The recovery company were brilliant, looked to see if they could fix the problem and... Mehr ansehen
Unternehmen hat geantwortet
Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Mehr ansehen
Unternehmen hat geantwortet
Been with GEM for a couple of years, first time call out last week. Back from holiday, car on drive wouldn't start. Used App, very easy, technician appeared within 40 minutes, fixed problem I was back... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
For more information visit www.motoringassist.com GEM are multi-award winners and are endorsed as being Which? Recommended for 2026 and 2024, have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Kontaktinformationen
Station Road, RH18, Vereinigtes Königreich
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.7
Hervorragend
1697 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Communication was excellent
Communication was excellent. Even though a was in a van, in a layby and safe, I got recovered to my local garage of choice. Arrival 35mins from call. Took the stress out of breaking down.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service, communication and response time, we recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Superb highly recommend
Superb highly recommend. Fast response and kept in touch to make sure everything was ok during recovery after a breakdown. Could not have asked for a better service.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the fast response and service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Car breakdown
We were unlucky to have a car breakdown last week.
Gem were really brilliant, I thoroughly recommend this company
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Quick
Quick, efficient, informative, and professional service I would highly recommend GEM.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the quick, efficient and professional service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
You are without doubt the very best…
You are without doubt the very best recovery firm about. I have used them all in the past and don't even come close.
Best value as well for what you do.
Can't praise you any higher- just the best.
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback and the high praise about the service you have received from GEM Motoring Assist.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Calls are answered promptly
Calls are answered promptly. Careful details taken. Clear information given. Polite, confident call handling giving confidence and assurance. Call handler relayed call info to breakdown team who called quickly with accurate time estimation of arrival. Just exactly what you want at a challenging time.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our call handler and the service they provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
First class service
First class service. Rapid response. Friendly and efficient personnel.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Great Service!
Easy app and phone assistance great. The people who come out to help are great. Knowledgeable,friendly and do the job without any fuss. They also make it simple for you to understand the problem.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our app and our phone assistance. We glad you were happy with the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM to the rescue
Wife's car stuck in the drive and would not start. Called GEM who sent a mechanic within an hour or so who could not get it to start either. So a breakdown truck had to be called. A little bit of confusion requiring another call to Gem, resolved the problem and the truck arrived shortly after. It was not an easy job to get the car off the drive and onto the truck. I was very impressed with the way he managed it, and it was soon on its way to my local garage.
Within an hour or so later I received a call from GEM to
enquire whether all was well with the pickup.
Excellent service from all. Well done.
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you in the recovery of your wife's car.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The person on the phone was extremely…
The person on the phone was extremely helpful, making sure that every detail was covered. The time given for the rescue vehicle to was accurate to the point it turned up 10 minutes early.Gem always provide a brilliant experience when things are stressed.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. Glad we were able to make a stressful situation, less stressful.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
A win-win within a couple of days!
We recently had to call out GEM twice within one week and both times the service was excellent. My own car had developed a broken spring overnight and could not be driven so we had it towed literally round the corner to our garage. A couple of days later my wife's car broke down about 10 miles from home. In spite of very poor mobile phone reception in the latter case, the girl on the phone was extremely patient, persistent and helpful. On both occasions we received a follow up call within the hour to check on how recovery was going. Both garages arrived bang on time. Excellent service from everyone involved. Thank you!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you on both occasions by our control centre and the recovery operators.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Car wouldnt start
Car wouldnt start, I contacted GEM and was answered immediatly. The handler was super and put me at ease by explaining the procedure. a mobile mechanic was sent to us and got the engine started,[low battery], he asked me some questions about how the car is used, mainly short journeys. the battery and alternator was checked and passed OK. he recommended a good run once a week to keep the battery fully charged. A1 service from GEM and A1 breakdown mechanic.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Quick response.
Quick response to failure to start of my wife's car. Help arrived quickly and we were kept well informed of timing. Very helpful mechanic who jump started her car after testing battery. Checked we were happy to drive to garage to get a new battery. Thank you excellent service.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you by our mechanic. Glad we meet you expectations.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Good rescue experience.
Rescue arrived on time. Rescuer was friendly and efficient. Arrived within the time stated. Took car to the garage it had recently come out of.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you by our recovery operator.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Roadside rescue
I have been covered by Gem for the past 3 years. 6 months ago I had to call due to a complete engine failure. The tow truck arrived within 45 minutes. However Gem customer service phoned 3 times to keep me updated and to check that I was ok. Brilliant service.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service we provided to you 6 months ago. Glad we keep you updated throughout the breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
very professional and efficient service…
very professional and efficient service . My Bmw X3 broke down and Gem had it recovered to main dealer to get repaired .
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
really prompt response at the first…
really prompt response at the first call and clear expectations set. Help arrived fasster than expected and was verry good with advie and got things working again. ( date of recovery approx)
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
After only being with Gem for 2 weeks…
After only being with Gem for 2 weeks we had a breakdown, it was at rush hour and winter.
The service we received was very quick. The breakdown recovery was with us within the hour.
The guy drove us to our local garage , he was absolutely brilliant. Well done ✔️
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you was quick and efficient.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
2 times I’ve had reason to ask GEM for help, both times I received fabulous support
2 times I’ve had reason to ask GEM for
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you on both callouts.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM breakdown has been amazing
GEM breakdown has been amazing. I was worried when my car broke down for a second time within a month of the previous rescue (different issue) , that I wouldn't be able to make use of recovery again. However, they kindly sent someone out who diagnosed the issue and arranged for it to be transported to my mechanic again. I can't thank GEM enough. Lovely people to deal with and very kind when you're very stressed.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and we took the worry out of the situation.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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