My car had electronically locked up, I could only open the drivers door manually, and nothing else. I called out GEM, who attended within an hour, and tried to get the car going. Unfortunately this... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
From initial phone call to report a breakdown to the recovery company arriving I was kept informed all the way. The recovery company were brilliant, looked to see if they could fix the problem and... Mehr ansehen
Unternehmen hat geantwortet
Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Mehr ansehen
Unternehmen hat geantwortet
Been with GEM for a couple of years, first time call out last week. Back from holiday, car on drive wouldn't start. Used App, very easy, technician appeared within 40 minutes, fixed problem I was back... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
For more information visit www.motoringassist.com GEM are multi-award winners and are endorsed as being Which? Recommended for 2026 and 2024, have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Kontaktinformationen
Station Road, RH18, Vereinigtes Königreich
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.7
Hervorragend
1697 Bewertungen
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Simple policy at a good price
Simple, straight forward, recovery insurance at a good price. Easy website with all the information provided. Even the bonus of a motoring magazine! ;-)
Not needed a call out yet and hopefully won't, so can't comment on response times,
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our website and the magazine.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I logged my call on the app & within…
I logged my call on the app & within minutes had a callout time. At the allocated time I had contact to ask if they where there which they weren’t but give the man a chance, no they were on it & then another contact to say he’d be 3-4 minutes, he was about 2 minutes & within 10-15 minutes I was back on the road. We had a really lovely polite & knowledgeable young man. The service we received from both the call centre & the call out guy were definitely 5 star & I would have no problem recommending GEM which I have done to anyone that will listen
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
Call for assistance was answered immediately and courteously. Assistance arrived within a reasonable time. Mechanic very helpful. Once my claim had been processed, payment went through very quickly.
Once again, I received first class service from GEM.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are glad the mechanic was helpful and you got through quickly.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
1st class service again
1st class service again, communication brilliant, speedy recovery, great after service
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are glad it was a speedy recovery and it was a great aftercare service.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Great service
I didn’t have to wait long and the recovery driver was brilliant, my car is a classic and he took great care in handling it when pulling it onto the truck. Gem kept me informed throughout the recovery and I wouldn’t hesitate to recommend them.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are really pleased that you didn't have to wait long to be recovered.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Website easy to navigate
Website easy to navigate, keen pricing for Personal Cover, excellent coverage. Many thanks.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you I'm glad the website was easy to navigate.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Great service and lovely staff…
Great service and lovely staff throughout calls and service
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and our lovely staff. It's much appreciated.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Superb company in every way
Superb company in every way. Calls answered quickly. Recovery vehicle swiftly dispatched and kept constantly updated on where they were and estimated time of arrival. Then today I was helped out over the phone by a kind lady called Pauline.
Even though my vehicle is 38 years old she’s covered by my personal breakdown cover because she’s not over the maximum size/weight 😃 Most other companies have a age restriction also or charge an extra £25 if called out. With GEM it’s all included in the low yearly membership fee. Very happy. Thank you.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I have been a member for 10+ years to…
I have been a member for 10+ years to cover car, motorhome and motorcycle. Unfortunately I have had to use GEM 5 times, each time I could not ask for better service,from the time the call was answered to when my problem was solved,ideal thank you all concerned
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and for 10 years!
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
Excellent service. No hard sell. Saved nearly £100 compared to Green Flag and recieved more bebefits
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback regarding our Member Services Department.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Successful rescue
GEM managed to execute a recovery for me and my car on what was a very busy day for them.
I had to wait longer than normal but they were able to present 3 solutions for me to choose from and then enabled a complete recovery while maintaining my comfort and safety.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback. We are glad to hear you were happy with your recovery and that you were looked after, despite it being a very busy day.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Previous Gem memberships in family- and…
Previous Gem memberships in family- and they were happy with responses when needed.
I was happy to receive discount as English Heritage member when I joined.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback. We are glad you were able to use your English Heritage discount code.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I haven't used the breakdown service…
I haven't used the breakdown service but purchasing the policy online was easy to do, the information is precise and the site is easy to navigate.
12. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback I'm glad you found our online service easy to use.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
They're all as bad as each other?
They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay within a minute of first relay arriving. Human telephone response from start to finish. Constant calls from HQ checking all was OK. I cannot speak highly enough about the way Gem Motor Assist responded and I would urge anyone out there wondering who to go with to try this company as my experience of others has been absolutely dire by comparison.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about your call out. We're glad you were happy with the efficient service you received and you feel valued throughout the recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Easy to get through to and from then…
Easy to get through to and from then everything went as indicated. Fault diagnosed, then recovered, checked on my welfare. As ever GEM were superb, will never go to another company.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about your call out. We're glad you were happy with your recent recovery and that the operator looked after you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
First Class Service
I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was.
He got the car going but said if it stopped it would not restart; he diagnosed the problem which needed garage attention. He followed me to the garage (about a mile away) in case I broke down again which was very reassuring. I was delighted with the service and especially the speed! Also GEM told me I could call them at any time if I had any concerns. This really is a first class service and I always recommend GEM when the opportunity arises.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about your call out. We're glad you were happy with the prompt and efficient service you received and that the operator looked after you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Consistent good service
I have had to use Gem twice so far this year, once for a broken ignition key and more recently for a puncture. Both times I used the Gem app to get help. I was very pleased with the time it took for assistance to arrive (even though one of them was Bank Holiday Sunday!) Both times they were helpful, patient and efficient.
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about your call outs. We're glad you were happy with the service you received.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
Absolutely brilliant company
Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a number and within a few secs and actual human woman with clear English answered and gave me the information I needed. I was done in about 30 seconds. Took me a few moments to come to my senses after this absolutely mind blowing experience.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Thank you for taking the time to provide such positive feedback about your recent phone call to us here at GEM Motoring Assist. It's much appreciated.
Kind regards
The GEM Team
App was simple
App was simple, very easy to use. I was seen withing the hour and on the road in minutes.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and we're are glad you found the app easy to use.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent and very efficient service…
Excellent and very efficient service throughout. Friendly staff and I was kept up to date with messages at each stage of the recovery. Highly recommend this Company.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and the fact you were kept up to date with messages during your recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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