Motor Doctor Bewertungen 

107
•
TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Being in Australia it's a long way to return the wrong parts so before making my order for Renault AC compressor and condenser I sent the car VIN to Motor Doctor and within a couple of days they confi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I just bought my Range Rovers Evoque only 2 months, I like the car, BUT I never know it’s a car for long distance, so I have been using the car for school runs my teenagers children love it, I work... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Helpfully (and correctly) advised me NOT to buy from them! My mechanic said I would need to buy a genuine VW part at £300+vat because motor factors didn't stock it. Finally came across the part (... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Motor Doctor staff are professional and ready to assist their customers (either by telephone or email) choose the correct parts for their vehicle. The ordered parts are promptly supplied from their w... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fahrzeug & Transport

Vom Unternehmen geschrieben

Online shop Motor-doctor.co.uk - Giant auto parts range for your car. Buy Audi, BMW, Opel, VW and many more appropriate car parts from totally of 45 car brands 24h online


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

107 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.8

Alle Bewertungen

(107)

4 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

DO NOT BUY FROM THIS COMPANY!

DO NOT BUY FROM THIS COMPANY!!
Buycarparts is also the same company!
BEWARE!!!
I know they are the same company as i have incoices to prove this!
i ordered a Delphi fuel pump. Order arrived and it was a completely different brand! They had changed my order without my permission and sent me a stark brand fuel pump. I emailed questioning this. This was there response...
We have sent you a Fuel Feed Unit by a different brand because the originally ordered parts were not available. However, the received STARK is an identical alternative. Moreover, it is more expensive. Not only the quality of these parts is good, but they are also known for their reliability and durability ( for STARK is the only brand that provides 3 years of warranty instead of 2 and, that in fact can play a crucial role).

If you are not sure about compatibility, you can always provide us with the following information and we will be able to double-check the suitability:

1. VIN-number of your car (17 letters+digits). You can use the picture attached to find your VIN-number easily.

2. Make, model and year of production of your car. Please, specify whether your car is a left-hand drive or right-hand drive.

Feel free to contact us should you require any assistance.

Best regards,

As you can see i was told the Stark fuel pump was "more expensive" than the Delphi pump i had actually ordered. What they failed to realise is that 4 weeks before placing this order i had actually purchased a Stark fuel pump from them which failed after 4 weeks. So i have an invoice for the Stark fuel pump. The Stark fuel pump isnt "more expensive" as they claimed it to be. It is in fact considerable CHEAPER than the Delphi fuel pump!! No attempt was made to inform me that they had changed the order without my permission and at no point did they try to reimburse me the difference in price!! THEY ARE THEIVES! after 20 plus emails i have now returned the product to them. On there website its states refunds will be issued "once goods have been returned OR proof of postage, whichever is quicker" i have send proof of postage and asked for my refund quoting what is states on there website. This was the response i received..

The information on the website wasn't updated yet, we forward this to department in charge in order to solve this issue.

We can refund the amount only after the goods are received and checked.

We apologize for this inconveniences.

In case you'll have more questions, feel free to contact us!

Have a nice day!

Best regards,

MORE EXCUSES...AGAIN!!!!
I was told i would the refund would take 1-3 days. I sent proof of postage 24hours ago so ny rights i should receive my refund within 48hours! If they refund at all! Im sure more excuses will arise! Absolutely shocking company! DO NOT WASTE YOU TIME OR MONEY ORDERING FROM THESE CON ARTISTS!
So it doesnt matter what there website states as they make it up as they go along!!
They are a complete scam!!

2. Februar 2020
Motor Doctor-Logo

Antwort von Motor Doctor

Dear Customer,
Thank you for your feedback.
We would like to sincerely apologize for any inconvenience caused by the purchase of our product.
As we have checked, the amount was returned to you on 2020-02-11.
Please, don't hesitate to contact us directly on trust@motor-doctor.co.uk in case of any misunderstanding. We would be very happy to be more helpful for you in future and change your opinion about our service.

Best regards,
Motor-Doctor team

Bewertet mit 1 von 5 Sternen

Horrible communication with held money…

Horrible communication with held money from credit card and did not ship the parts the web site will not allow me to fill in the telephone number and all email sent to info@motor-doctor is returned to sender.

ORDER NUMBER 26765929

Your customer number: 13247249

12. Januar 2020
Bewertung ohne vorherige Einladung
Motor Doctor-Logo

Antwort von Motor Doctor

Dear Customer,
Thank you for your reply.
Unfortunately, the transaction wasn't confirmed by our financial department. We are sorry for created inconvenience, but we are surprised with your review, because the amount was returned to you by the same method of payment on 2020-01-06.
Please don't hesitate to contact our support team. We will be glad to help you and to place a new order for you, if you are in need of parts.

Best Regards,
Motor-Doctor Team

Bewertet mit 5 von 5 Sternen

Very reasonable postage costs from…

Very reasonable postage costs from abroad. Arrived safely and in reasonable time. I chose the cheaper end prices for my item but they have more expensive versions. Have not installed them yet.

4. Oktober 2019
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

motor-doctor

After a long period of email exchange due to the loss of the parcel, motor-doctor were able to get the courier company Chronopost to pay for the lost parcel and finally refunded me.
Thank you Moto-doctor and in particular Kevin who was always available and did a great follow up.
BTW avoid Chronopost! I chose the nearby post office for pickup and they sent the parcel to a filthy grocery store Rochy market where the parcels were thrown on the floor with some having mouse traps on top, and the guy there had no evidence of the parcels he receives, no document, and was not cooperative at all.

1. August 2019
Bewertung ohne vorherige Einladung
Motor Doctor-Logo

Antwort von Motor Doctor

Dear Farid,
Thank you for your feedback!

Please, accept our apologies for the experience with the recent purchase. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number.

Best Regards,
MotorDoctor Team

Bewertet mit 5 von 5 Sternen

excellent service

excellent service. They contacted me to make sure the parts were correct before dispatching them. Delivery was quick

18. Mai 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect

Perfect. Regulator part arrived as expected and now replaced in alternator. Highly recommended as a reliable supplier

17. Mai 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

AVOID - Terrible experience

Used their search engine to find some boot gas struts for my car. They sent me the wrong ones and refused a return since I had not contacted their customer support to choose the right parts.... they are also NOT in the UK which means expensive shipping either way... this fact is deceptively concealed as well. AVOID

10. Mai 2019
Bewertung ohne vorherige Einladung
Motor Doctor-Logo

Antwort von Motor Doctor

Dear MCS!
Thank you for your feedback!

Please, accept our apologies for the experience with the recent purchase. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number.

Best Regards,
MotorDoctor Team

Bewertet mit 1 von 5 Sternen

Poor service, long delivery, price not competitive

Took a long time to deliver over a week, courier marked as delivered on Saturday when it hadn't arrived. No apology when I advised it hadn't arrived. I found a significantly cheaper identical part on Ebay in Germany but chose UK as I thought would be quicker shipping to Eire. It wasn't because motordoctor got it from Germany themselves, just a middle man taking a cut.My advice is don't use.

They posted apology on the review and asked for details on my order which I supplied and I heard nothing from them since. It says it all really!

29. April 2019
Bewertung ohne vorherige Einladung
Motor Doctor-Logo

Antwort von Motor Doctor

Dear Customer!
Thank you for your feedback!

We are sorry to hear that you are not satisfied with the level of service received. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number.

Best Regards,
MotorDoctor Team

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr