Poor fact sheet and product risk transparency e.g. if filtering on global fixed interest products, in most cases cannot see in what countries the “global” bonds are issued and the denominated currency... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Abysmal experience. New "improvements" were the opposite. They have no idea what advisors need. Inconsistent quality of data, brutal search refinement capabilities. Finally, I gave up. Went to canc... Mehr ansehen
Unternehmen hat geantwortet
The reviews of individual stocks, funds and ETFs are good. Their suggestions for investing are so-so, touting a good dividend payor who hasn't increased its divdend in years! But the real problem is... Mehr ansehen
Unternehmen hat geantwortet
Total rip off. I had cancelled my subscription and because they have a s***ty system, I still had to cough up $34.95, even though I screen printed my cancellation. Apparently I was supposed to get a c... Mehr ansehen
Unternehmen hat geantwortet
1.8
Mangelhaft
130 Bewertungen
Hat 77 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I opted for a free 14 day trial service…
I opted for a free 14 day trial service in good faith. Managed to cancel within the 14 days and guess what, they still took my money! Avoid, avoid, avoid.
11. August 2020
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Great clearing company
Great clearing company, keeps you informed online and on the phone if that's what you prefer, great company.
25. Juli 2020
Bewertung ohne vorherige Einladung
It is the most frustrating website and…
It is the most frustrating website and annoying customer service experience.
I paid for a premium service and I spent most of my time waiting for pages to
to load or refresh away from 404 and 500 messages. The website is slow slow slow
And the advertising is continuous. But most recently I am seeing some really
strange website behaviour , pages loading with continuous popups, interstitial advertising etc.
The search bar only works from the home page. The cache apparently has to be cleared every few days….The list goes on and on.
I need a financial website I can trust and Morningstar is not it.
I cancelled my account, I sent an email explaining why and they sent me a standard “its your browsers fault” email back.
I sent an email asking not to be contacted again and they sent another email back to me.
I think they enjoy angering consumers; It’s obvious they don’t read consumers emails.
Don’t waste your money.
9. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Antwort von Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how
frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at help.au@morningstar.com or give us a call on 1800 03 44 55. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
I was looking for stock advice and came…
I was looking for stock advice and came across Morningstar. I tried the 14 day free premium service and it was a BIG MISTAKE! My 14th day fell on the weekend. I ended up cancelling the following Monday. Once I cancelled, I called to see about the prorated refund. The lady told me that if I would have called to cancel I would get my money back, but since I did it online there was nothing that she could do.
This is a BIG SCAM and not worth it! The Premium service does nothing for you and they want you to try the 14 day premium hoping that you will forget like I did. They should be ashamed of their business practice!
8. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thanks for reaching out and letting us know about the issues you've experienced with our support. We're very sorry to hear that your expectations weren't met, and we completely understand how frustrating this can be.
Providing excellent support is very important to us, and it’s clear we’ve fallen short in this instance. We’re working hard to ensure our team is better equipped to assist you moving forward.
If there’s anything we can do to make this right, please don’t hesitate to get in touch at joe@morningstar.com or give us a call on +1 312 424-4288. We’re here to help and appreciate your patience as we improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
SCAM
This company does not providing a cancellation of trial period. It seems like a SCAM to get your money. BEWARE
25. Mai 2020
Bewertung ohne vorherige Einladung
their returns are super average
their returns are super average. They also have legal loopholes that you have to jump through in order to cancel after the trial period is up.
27. Februar 2020
Bewertung ohne vorherige Einladung
I’m actually a vegetarian
I’m actually a vegetarian! I started eating morning star a couple years ago! Although I adore all the products that I’ve ate! The taste is fabulous! The texture is fabulous! I don’t eat eggs! I actually purchased a huge variety of the products every week! Although I’m not one to read the labels either! Assuming these products were made with plants! Wow! But as I heated my food one day! I saw ingredients! Contains eggs! I’m not a vegan ! I drink milk daily! I don’t eat eggs! So I was so crushed to find out it contained eggs! For anyone that eats eggs! The product is perfect! But for the people that don’t consume eggs we are waiting for your products to become egg free! Thanks
9. Januar 2020
Bewertung ohne vorherige Einladung
Portfolio Manager terrible at year end
Near the end of every year the daily returns on many of the funds shows losses that are several percentage off from the actual performance for that day. I have never found an explanation for this. It takes a lot of manual editing to keep the portfolio manager accurate. What a hassle!
21. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com or give us a call on +1 312 424-4288.
Thanks again for helping us improve!
Regards,
Morningstar
This company steals money by not…
This company steals money by not providing a cancellation of trial period. I will get a lawyer.
11. Dezember 2019
Bewertung ohne vorherige Einladung
Some good features but lousey customer support.....
Some good features but lousey customer support. I wanted to download to a .CSV file, a feature which worked at one time and then failed. I spent 6 months trying to get them to fix it and finally worte a LETTER to their CTO (Chief Technical Officer) That got results! They totally removed the feature!!!! Good service and I am a premium user. Now they are putting ads on the portfolio page which takes up a LOT of screen space, making the facility harder to use. As a premium user, I don't think I should have have to suffer from advertising. If there was another game in town, I would be there.
6. November 2019
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thanks for reaching out and letting us know about the issues you've experienced with our support. We're very sorry to hear that your expectations weren't met, and we completely understand how frustrating this can be.
Providing excellent support is very important to us, and it’s clear we’ve fallen short in this instance. We’re working hard to ensure our team is better equipped to assist you moving forward.
If there’s anything we can do to make this right, please don’t hesitate to get in touch at joe@morningstar.com or give us a call on +1 312 424-4288. We’re here to help and appreciate your patience as we improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Trial Membership Can't cancel on…
Trial Membership Can't cancel on weekends
You can't remove your credit card
you can't cancel online
You can't delete your profile
You can't email to cancel
You must call between normal business hours.
It's Saturday and I did not know this.
I called my bank and they will assist me to contest this.
If the service is so good why do they make it so hard to cancel? Well I wanted to cancel because the service does not deliver as promised. If they did, I would not cancel. This is a 7B dollar company I am shocked.
I will call on Monday, but if the bank can't prevent the charge, then I will have to beg for my money back.
2. November 2019
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com or give us a call on +1 312 424-4288.
Thanks again for helping us improve!
Regards,
Morningstar
Tried signing up for a premium…
Tried signing up for a premium subscription. Didn't work, tried calling customer services was like pulling teeth. Useless.
28. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Good offering but don't force users to call you to cancel
Good offering, but not being able to cancel online is a major hassle. Forcing the user to call a number for no reason just isn't good practice anymore. If I can sign up online, I should be able to cancel online.
7. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com or give us a call on +1 312 424-4288.
Thanks again for helping us improve!
Regards,
Morningstar
Just deplorable level of customer…
Just deplorable level of customer service as a Financial Advisor. Links were constantly down to Custodian, and third-party vendors. Spent ALL of my time trying connect Morningstar back to vendors and links. Data was always old and outdated.
Customer service was at a high school level, at best. You could never speak with anybody intelligent, who could actually solve a problem.
Good luck getting any customer service -- ever!
9. September 2019
Bewertung ohne vorherige Einladung
Frauds
Frauds. I can't cancel my 14 day trial. Please join me in contacting the ACCC about this.
For those caught up in this scam - update your credit card details to a fake VISA number. Something like: 4111111111111111
23. April 2019
Bewertung ohne vorherige Einladung
I signed up for the free trial and now… and now i cant cancel :-(
I signed up for the free trial and now they are making it difficult for me to cancel. Making me jump through hoops.. The free trial will be over shortly and i am going to be charged. There is no simple cancel function on the morningstar website. Its really sad. I will be filing a charge back with my credit card provided.
1. April 2019
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com or give us a call on +1 312 424-4288.
Thanks again for helping us improve!
Regards,
Morningstar
DO NOT SUBSCRIBE - You'll never get out
DO NOT SUBSCRIBE - They are one of those companies that make it as difficult as possible to cancel your subscription - they have conflicting information across the US and UK website, which seem to be different - its so anti-customer in this day and age its verging on criminal. I wish I'd read the other reviews on here that say exactly the same thing.
HAHAHA , they replied 6 years later , says it all really
25. Februar 2019
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com or give us a call on +1 312 424-4288.
Thanks again for helping us improve!
Regards,
Morningstar
Some value, but very disappointed
I do use the premium version, and the analyst reviews are of significant value. Their ratings represent a good second opinion. However, I already have access to this same data through my broker.
I use the portfolio view to download a snapshot daily and use my own spreadsheet to manage my investments. The data; however, often has issues. I moved from Morningstar from Yahoo, but find Morningstar to have as many issues, even with a Premium membership.
Support is generally of no use. Sometimes when sets of data are missing (dividend values are missing from most/all equities) they reply after the data gets fixed in 3-4 days. Other continuing data problems have gone on for years, with support giving me nonsensical answers.
For example, they have continuing problems with showing the Dividend Amount (which is the Div/Share extended by the number of shares you have entered). It is generally just plain wrong. Elsewhere on their site, the Div/Share is correct, so they must have data problems within their site. I would actually prefer they just provide the Div/Share value, but that suggestion obviously falls on deaf ears.
My concern is about what other data problems exist that I don't know about? And bad information is worse than no information.
Although I keep track of my investments in the Morningstar portfolio, I have the functionality to automatically process income transactions (deposit the cash or reinvest) turned off, because of data problems. When transactions are wrong, it is much more difficult to manage than having this turned off. I just adjust the share amount and cash balance periodically.
Overall, there is some value, but I am very disappointed
16. Januar 2019
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com or give us a call on +1 312 424-4288.
Thanks again for helping us improve!
Regards,
Morningstar
It is literally impossible to cancel…
It is literally impossible to cancel your membership. They don't answer mail or phone. I had to resort to blocking my visa card entirely and order a new one.
27. November 2018
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at retail-intl-feedback@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.