MoonBrew Bewertungen 

This is the second month in a row that my two separate subscription orders are delayed. I get generic AI responses to my emails which is 100% unacceptable. I am a repeat customer and the customer service I am receiving is pathetic. I’m really questioning the stability of this company. They can’t even fulfill monthly orders in a timely manner.

The product is tasty may or may not help me sleep, I'm probably not consistent enough in my use. I have been very unhappy eith the customer service. I placed an order and agreed to autoship. I then cancelled autoship because it was summer and who drinks hot cocoa at bedtime when its 90 degrees outside.
I placed a second order and got 2 flavors did not sign up for autoship and was shipped 2 more. OK I bit the bullet and kept it. I have since received 2 more monthly shipments but each have only been 1 canister, I have tried to return them they want me to pay shipping are claiming I did not cancel autoship. If I did not cancel autoship then why am I only getting 1 canister at a time and not 2 as per my order. Package has never been opened I'm returning them and disputing the charges.

I STILL DONT HAVE MY PRODUCT. Sent multiple emails and get responses the do not say when my product will arrive

I would not suggest buying these directly through Moonbrew. Ordered the gummies but never received them. Can’t trust the USPS to get anything. Out $60!!!

Received a personal call from MoonBrew and they sent me a new package. Appreciate the good feedback and service.

Waiting over a month for an order (I’m a repeat customer) we love your product quality and your CService is good. Just worried this will be an ongoing thing?

I have both the hot chocolate and the gummies and use either one every night depending on what I feel like having.

Honestly I love the product, but suddenly it is unavailable for shipping due to issues with reformulation and packaging... It's getting old. I order weeks ago and have gotten one email about it with a small discount. Keep your discount and give me a shipping date!!! Time to send out another mea culpa video... your going to wind up losing people over this.

Still waiting on order and you are promoting more sales while your customers are waiting

Still waiting for my order since June 03 and you guys already charged me for that.

I very disappointed as I subscribed to get the product monthly and I have been without for a full month with still no guarantee of getting it anytime soon. The whole point of subscription is for consistency! The gummies are terrific but there is no point if you can’t get them. They are advertising like crazy but can’t fulfill consistently. Very disappointed.

Very upset. I subscribed to the auto ship for my moon brew. I still have not gotten my order from May29th (yet they deducted the money from my bank) and they are trying to deduct my June order now.

The product is incredible. After my initial shipment there has only been 1 shipment I've received timely. Since then they have had their shortage. I've received emails apologizing and they reply to my emails, but the thing I don't understand is if there is a shortage, stop advertising and selling until you've fulfilled your backorders. How do I know these new orders aren't getting fulfilled before mine? They are not conducting business in a very smart way. I have had to seek products elsewhere. I like Plant People WonderSleep. You can get it on Amazon as well as on their website. Moonbrew better get their crap together cause it appears they have a lot of unhappy customers.

The shipping is completely unreliable and unreasonable. I enjoy the product right now enough to put up with it. However, you really need to figure out a way to fix this.

Made an order on June 2nd. Received a "Running Behind" e-mail on June 11th, 2–3-week delay. Reached out June 29th, no reply. Cancelled my script because I have not received my first order.

Love the product!! Have yet to receive product on time per my subscription. I always run out of gummies and needed to reach out to customer service just to get the next “auto” ship….took a month to get last package. Customer service was great, got back to me quickly but all I really want it is to get the product on time per my subscription. 🤷‍♀️

Absolutely abysmal. Fancy advertising and marketing. Throwing promos around. When it’s probably two kids in a bedroom behind the scenes. 28 days awaiting a first time order. 28!! And I’m in the US. I’d get a piano by boat faster. I cancelled. Go elsewhere. These are amateurs

I placed my order over 18 days ago and there has been no shipment. 3 Day shipping was promised at the time of order

I have contacted MoonBrew multiple times (5) by email, messaging, and videos. I was told that orders were delayed but that those impacted had been emailed - I was never emailed even though they claim those effected were contacted.

I have now twice demanded that my order be cancelled and that I receive a full refund within 3 business days.

I too decided to up my subscription to two orders a month so I had enough. However, I never received (after numerous emails since they don't have a phone number) my May 28 order and now I've also been billed for my June 29 order. I am canceling even though I like the product when I actually receive it.

Like everyone else, I think I’m just over it. They send your order out as a pack of 25, which would make sense if we had 25 day months. It feels like a way to force you into buying more, which you probably should anyway because they use some back alley 3PL to handle their shipping, so even though you get charged for your next “month”, it doesn’t arrive until 7-10 days after you’ve run out, which sucks when you’re getting used to getting good sleep again. The bags are supposed to have 4 gummies in them, but I’ve had multiple instances where I’ve had either 3 or 5. They charged me for an order and then 7 days after that emailed me to say oops we oversold what we produced lol, so here’s a $5 discount for your next two orders, which will also probably be criminally late. This product is more than double what I pay for a magnesium glycinate from the grocery store, and as much as I want to like this, the customer experience sucks and I’ll be cancelling.

I can never seem to find the place where I can change my subscription order! I already quit you once because your system isn’t very intuitive or user friendly.
UPDATE: Moonbrew’s responsiveness to my issues has been wonderful. I can now recommend them as a reliable company to do business with.
UPDATE: Since this review, I have had more trouble with Moonbrew not sending what I wanted to order. I have now severed all ties with this company, and will no longer recommend them.